Senior Product Owner, Zuora Billing

Genesys is seeking a Senior Product Owner, Zuora Billing to own and evolve the Zuora Billing platform within its Quote-to-Cash ecosystem. This role shapes the roadmap and requirements for subscription, usage-based, and hybrid billing capabilities, with alignment across business, operational, and engineering stakeholders.

Role Focus

Own product outcomes for Zuora Billing capabilities across the delivery lifecycle, ensuring the solution supports end-to-end Quote-to-Cash architecture. The role drives scalable, supportable, and compliant designs while coordinating impacts across upstream and downstream systems.

Key Responsibilities

• Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities.
• Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering to understand business processes, pain points, and desired outcomes.
• Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation.
• Drive solution definition with Technical Leads, ensuring scalability, supportability, compliance, and alignment to end-to-end Quote-to-Cash architecture.
• Lead discovery and problem-solving by asking questions, investigating root causes, and challenging incomplete or unclear requirements.
• Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption.
• Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments.
• Collaborate with Product & Pricing teams to support product catalog readiness, rate plans, charge models, pricing changes, and new product introduction readiness.
• Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring.
• Partner with Revenue Systems to ensure downstream revenue recognition impacts are understood and addressed.
• Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers.
• Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt.
• Work with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria.
• Support incident analysis and production issue resolution by clarifying business impact, expected behavior, and process ownership.
• Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale.
• Drive continuous improvement to simplify processes, improve data quality, reduce manual work, and increase automation.

Requirements

• 8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery.
• Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments.
• Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform.
• Experience translating complex business requirements into user stories, acceptance criteria, process flows, and delivery priorities.
• Ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders.
• Demonstrated ownership mindset to drive issue resolution and sustainable outcomes.
• Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts.
• Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems.
• Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs.
• Excellent communication skills to explain complex billing concepts to technical and non-technical audiences.

Technologies

• Zuora Billing
• Salesforce
• Zuora Revenue
• Workday
• ServiceNow
• AWS
• Snowflake

Preferred Qualifications

• Experience with Salesforce, Zuora Revenue, Workday Finance, Snowflake, AWS, or related integration platforms.
• Familiarity with SaaS subscription and consumption-based monetization models.
• Experience supporting Lead-to-Cash, Quote-to-Cash, Billing Operations, or Revenue Accounting processes.
• Understanding of SOX controls, audit requirements, financial close processes, and data integrity controls.
• Experience working with global delivery teams, offshore engineering teams, and cross-functional stakeholders.
• Experience with Agile delivery practices, including backlog refinement, sprint planning, UAT, and release readiness.
• Strong interest in automation, operational observability, process simplification, and AI-enabled ways of working.

Compensation and Location

• Location: Remote (US), California, USA
• Salary: USD 130,500 to 229,500 per year

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments