Small Business Lending Product Jobs

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Today

Sr. Product Manager - Tech, SMB Financing, Small and Medium Business Financing

Amazon.com Services LLC Seattle, WA

Seattle, WA

Today

$151k - $205k/yr Full time Analytics AWS Aws Quicksight

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Job Description

Senior Product Manager to define vision and roadmap for a global SMB lending marketplace at Amazon, onsite in Seattle, with a salary range of USD 151,200 - 204,600 per year.

Responsibilities

Define the product vision and roadmap, guiding a cross-functional team of engineers, designers, program managers, data scientists and other product owners to execute the plan.
PDLC execution: develop clear product requirements with measurable success criteria; design a rollout go-to-market plan and ensure delivery; monitor, track, and improve key customer experience metrics.
Customer journey optimization: map end-to-end journeys, identify friction points, and drive improvements in conversion, satisfaction, and retention across all touchpoints.
Voice of Customer: establish and sustain systematic feedback channels including surveys, usability tests, customer interviews and sentiment analysis to inform product decisions.
Experimentation and testing: design and run A/B tests and multivariate experiments to validate hypotheses and optimize CX metrics.
Competitive analysis: conduct ongoing market research to identify best practices and opportunities for differentiation.
Cross-functional stakeholder management: collaborate with SPS Product, UX and Research to influence Amazon Lending experiences for NGS and Amelia; partner with marketing, CMs and lending partners to gather insights and ensure a seamless customer experience across channels.
Localization: adapt product offerings for different markets, regulatory requirements and local customer preferences.

Requirements

Bachelor's degree.
Experience owning and driving roadmap strategy and definition.
Experience delivering features and navigating tradeoffs of a product.
Experience contributing to engineering discussions on technology decisions and product strategy.
Experience managing technical products or online services.
Experience representing and advocating for diverse customers and stakeholders during executive-level prioritization and planning.

Technologies

Tableau
QlikView
QuickSight

Benefits

Health insurance including medical, dental, vision, and prescription coverage
Basic Life and AD&D insurance with option for supplemental life plans
Employee Assistance Program (EAP)
Mental health support
Medical advice line
Flexible Spending Accounts
Adoption and surrogacy reimbursement
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted stock units (RSUs)

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