Specialty Pharmacy Product Jobs

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Today

Product Owner

Southern Scripts Natchitoches, LA

Natchitoches, LA

Today

Full time Customer Experience Management Operations Management

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Job Description

Own operational product delivery for the CRx specialty pharmacy offering, coordinating stakeholders, readiness, and compliant implementation of priorities and enhancements.

Responsibilities

Serve as the operational owner and primary coordination point for initiatives, enhancements, and priorities impacting the CRx specialty pharmacy offering.
Partner with pharmacy leadership and cross-functional stakeholders to set priorities, define outcomes, clarify responsibilities, and coordinate work through completion.
Create and maintain project plans, timelines, status updates, decision logs, and follow-up items for assigned CRx initiatives without taking on responsibilities reserved for formal technology development teams.
Coordinate operational readiness for new clients, programs, service enhancements, and process changes, including documenting requirements, identifying dependencies, and confirming stakeholder preparedness.
Support alignment across CRx pharmacy operations, Variable Copay, Client Experience, Clinical, Compliance, Finance, Product, and other Liviniti teams as appropriate.
Monitor operational performance, service trends, stakeholder feedback, and recurring issues to identify risks, improvement opportunities, and priorities for corrective action.
Facilitate timely resolution of cross-functional operational issues by organizing stakeholders, clarifying ownership, tracking commitments, and escalating barriers when needed.
Develop and maintain process documentation, workflows, business requirements, standard work, and other materials to support consistent execution and organizational knowledge.
Help evaluate proposed changes for operational impact, member and client experience, resource needs, compliance considerations, and alignment with CRx and Liviniti objectives.
Provide concise updates to pharmacy leadership and key stakeholders covering initiative status, risks, decisions, dependencies, and expected outcomes.
Coordinate testing, validation, training, communication, and implementation activities tied to operational changes, ensuring issues are documented and resolved before or after launch as appropriate.
Maintain a member-focused and client-aligned approach that supports reliable specialty pharmacy service, care coordination, medication access, affordability, and a consistent experience.
Follow all obligations under HIPAA related to Protected Health Information (PHI).
If a HIPAA violation is discovered, whether individually or by another, report it to the Compliance Officer and/or Human Resources.
Attend, complete, and demonstrate competency in all required company HIPAA Training.

Requirements

Ability to manage multiple priorities and projects at once while maintaining accuracy and attention to detail.
Self-starter with strong motivation and capability to work independently with minimal supervision.
Track record identifying process improvement opportunities and driving solutions to completion.
Strong organizational skills with ability to adapt quickly to changing business needs and priorities.
Proven problem-solving skills with initiative and ownership of tasks and outcomes.
Capability to collaborate across cross-functional teams and also excel independently.
Results-driven mindset focused on efficiency, quality, and continuous improvement.
Experience gathering end-user feedback and turning operational needs into actionable solutions.
Demonstrated leadership through influence, accountability, and proactive goal achievement.
Flexibility and adaptability to changing environments.
Ability to tolerate taxing workloads and function effectively under stress.
Adherence to deadlines.
Integrity, concern for others, interpersonal skills, and motivation.
Strong work ethic.
Ability to respect confidentiality of patient information.
Understanding medical terminology and calculations.
Familiarity with medication names and general uses.
Ability to work in a team and independently to achieve personal and departmental goals.
Basic math and computer skills.
Proficient in Microsoft Office and industry-related software programs.
Problem Solving/Analysis.

Required Education and Experience

Certified Pharmacy Technician with 5 years of experience in a fast-paced healthcare environment.
High School or equivalent.

Preferred Education and Experience

Some college.
Pharmacy experience.

Technologies

Microsoft Office

Benefits

Medical, Dental and Vision insurance
Disability and Life insurance
Employee Assistance Program
Remote work options
Generous Paid-Time Off
Annual Reviews and Development Plans
Retirement Plan with company match immediately 100% vested

Travel

No travel expected.

Supervisory Responsibilities

No supervisory responsibilities.

Position Type and Expected Hours of Work

Full-time, salary/exempt position.
Some flexibility in hours; availability during core work hours of 8:00 AM to 6:00 PM CT.
Clients span West to East Coast; adjust work hours to cover meetings across time zones.
Ability to work extended hours, weekends, and holidays as required by industry demands.

Location: Natchitoches, LA (onsite)

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