Product Owner

Own operational product delivery for the CRx specialty pharmacy offering, coordinating stakeholders, readiness, and compliant implementation of priorities and enhancements.

Responsibilities

• Serve as the operational owner and primary coordination point for initiatives, enhancements, and priorities impacting the CRx specialty pharmacy offering.
• Partner with pharmacy leadership and cross-functional stakeholders to set priorities, define outcomes, clarify responsibilities, and coordinate work through completion.
• Create and maintain project plans, timelines, status updates, decision logs, and follow-up items for assigned CRx initiatives without taking on responsibilities reserved for formal technology development teams.
• Coordinate operational readiness for new clients, programs, service enhancements, and process changes, including documenting requirements, identifying dependencies, and confirming stakeholder preparedness.
• Support alignment across CRx pharmacy operations, Variable Copay, Client Experience, Clinical, Compliance, Finance, Product, and other Liviniti teams as appropriate.
• Monitor operational performance, service trends, stakeholder feedback, and recurring issues to identify risks, improvement opportunities, and priorities for corrective action.
• Facilitate timely resolution of cross-functional operational issues by organizing stakeholders, clarifying ownership, tracking commitments, and escalating barriers when needed.
• Develop and maintain process documentation, workflows, business requirements, standard work, and other materials to support consistent execution and organizational knowledge.
• Help evaluate proposed changes for operational impact, member and client experience, resource needs, compliance considerations, and alignment with CRx and Liviniti objectives.
• Provide concise updates to pharmacy leadership and key stakeholders covering initiative status, risks, decisions, dependencies, and expected outcomes.
• Coordinate testing, validation, training, communication, and implementation activities tied to operational changes, ensuring issues are documented and resolved before or after launch as appropriate.
• Maintain a member-focused and client-aligned approach that supports reliable specialty pharmacy service, care coordination, medication access, affordability, and a consistent experience.
• Follow all obligations under HIPAA related to Protected Health Information (PHI).
• If a HIPAA violation is discovered, whether individually or by another, report it to the Compliance Officer and/or Human Resources.
• Attend, complete, and demonstrate competency in all required company HIPAA Training.

Requirements

• Ability to manage multiple priorities and projects at once while maintaining accuracy and attention to detail.
• Self-starter with strong motivation and capability to work independently with minimal supervision.
• Track record identifying process improvement opportunities and driving solutions to completion.
• Strong organizational skills with ability to adapt quickly to changing business needs and priorities.
• Proven problem-solving skills with initiative and ownership of tasks and outcomes.
• Capability to collaborate across cross-functional teams and also excel independently.
• Results-driven mindset focused on efficiency, quality, and continuous improvement.
• Experience gathering end-user feedback and turning operational needs into actionable solutions.
• Demonstrated leadership through influence, accountability, and proactive goal achievement.
• Flexibility and adaptability to changing environments.
• Ability to tolerate taxing workloads and function effectively under stress.
• Adherence to deadlines.
• Integrity, concern for others, interpersonal skills, and motivation.
• Strong work ethic.
• Ability to respect confidentiality of patient information.
• Understanding medical terminology and calculations.
• Familiarity with medication names and general uses.
• Ability to work in a team and independently to achieve personal and departmental goals.
• Basic math and computer skills.
• Proficient in Microsoft Office and industry-related software programs.
• Problem Solving/Analysis.

Required Education and Experience

• Certified Pharmacy Technician with 5 years of experience in a fast-paced healthcare environment.
• High School or equivalent.

Preferred Education and Experience

• Some college.
• Pharmacy experience.

Technologies

• Microsoft Office

Benefits

• Medical, Dental and Vision insurance
• Disability and Life insurance
• Employee Assistance Program
• Remote work options
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested

Travel

• No travel expected.

Supervisory Responsibilities

• No supervisory responsibilities.

Position Type and Expected Hours of Work

• Full-time, salary/exempt position.
• Some flexibility in hours; availability during core work hours of 8:00 AM to 6:00 PM CT.
• Clients span West to East Coast; adjust work hours to cover meetings across time zones.
• Ability to work extended hours, weekends, and holidays as required by industry demands.

Location: Natchitoches, LA (onsite)