Telecom Expense Management Product Jobs

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Product Manager - Telecom Expense Management Software

MetTel New York, NY

New York, NY

Today

Up to $165k/yr Full time Customer Experience Customer Portal Digital Platforms

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Job Description

Overview

Location: New York, NY (onsite). Salary: USD 165,000 per year. Experience: 7+ years in Product Management. Education: Bachelor's degree. Role context: Product Manager for Bruin Platform at MetTel, responsible for the customer-facing portal, admin tooling, self-service workflows, and reporting, with emphasis on improving user experience and driving platform value.

Responsibilities

Define and drive the Bruin customer-facing portal roadmap for enterprise administrators and end users managing telecom assets at scale.
Collaborate with UX/UI teams to modernize the portal guided by user research, behavioral analytics, and direct customer input.
Advance self-service features such as Admin Center, User Management, and Site Management to reduce support load and increase customer autonomy.
Enhance end-user notifications, alerts, and proactive communications across the platform.
Own the in-app support experience within Bruin, providing contextual help, guided troubleshooting flows, and ticket submission to streamline resolution.
Improve self-service support workflows to deflect tier-one inquiries while maintaining customer confidence.
Enhance role‑based access control, user provisioning, and audit logging capabilities.
Refine new customer onboarding to accelerate value realization from Bruin capabilities.
Own the reporting product strategy, delivering actionable insights across wireless usage, device inventory, cost optimization, and network performance.
Drive iterative improvements to the customer dashboard and enable in-app actions.
Develop a self-serve analytics experience that reduces ad hoc support requests and empowers customers to act on their data.
Design and optimize checkout flows for device orders, service provisioning, and accessory purchases.
Own metrics for transactional flows, including conversion rate, order accuracy, and provisioning SLA.
Develop and maintain quarterly and annual product roadmaps aligned to business objectives, customer needs, and competitive positioning.
Present roadmap updates and business cases to executive stakeholders; lead regular product reviews with leadership.
Prioritize the backlog using ROI and RICE scoring; communicate trade-offs clearly across teams.
Ensure product documentation, training materials, and release notes are comprehensive, accurate, and delivered on time.

Requirements

7+ years in Product Management, ideally with exposure to enterprise SaaS, telecom, or managed services platforms.
Proven experience owning customer-facing surfaces such as portals, dashboards, or self-service applications with measurable outcomes.
Demonstrated ability to translate complex technical and operational requirements into intuitive, customer-focused solutions.
Bachelor’s degree in Business, Engineering, Telecommunications, or related field; MBA is a plus.
Strong analytical instincts: comfortable modeling business cases, interpreting usage data, and designing experiments to validate decisions.
Excellent communication and stakeholder management, with the ability to influence cross-functional teams without direct authority.
Organized and methodical, able to manage multiple initiatives concurrently while tracking critical paths.
Familiarity with Jira, Confluence, and modern analytics tooling; experience with APIs and platform integrations is a plus.
Experience with TEM, MDM, or managed mobility platforms is advantageous but not required.

Technologies

Jira
Confluence
APIs
TEM
MDM

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