Product Manager - Telecom Expense Management Software

Overview

Location: New York, NY (onsite). Salary: USD 165,000 per year. Experience: 7+ years in Product Management. Education: Bachelor's degree. Role context: Product Manager for Bruin Platform at MetTel, responsible for the customer-facing portal, admin tooling, self-service workflows, and reporting, with emphasis on improving user experience and driving platform value.

Responsibilities

• Define and drive the Bruin customer-facing portal roadmap for enterprise administrators and end users managing telecom assets at scale.
• Collaborate with UX/UI teams to modernize the portal guided by user research, behavioral analytics, and direct customer input.
• Advance self-service features such as Admin Center, User Management, and Site Management to reduce support load and increase customer autonomy.
• Enhance end-user notifications, alerts, and proactive communications across the platform.
• Own the in-app support experience within Bruin, providing contextual help, guided troubleshooting flows, and ticket submission to streamline resolution.
• Improve self-service support workflows to deflect tier-one inquiries while maintaining customer confidence.
• Enhance role‑based access control, user provisioning, and audit logging capabilities.
• Refine new customer onboarding to accelerate value realization from Bruin capabilities.
• Own the reporting product strategy, delivering actionable insights across wireless usage, device inventory, cost optimization, and network performance.
• Drive iterative improvements to the customer dashboard and enable in-app actions.
• Develop a self-serve analytics experience that reduces ad hoc support requests and empowers customers to act on their data.
• Design and optimize checkout flows for device orders, service provisioning, and accessory purchases.
• Own metrics for transactional flows, including conversion rate, order accuracy, and provisioning SLA.
• Develop and maintain quarterly and annual product roadmaps aligned to business objectives, customer needs, and competitive positioning.
• Present roadmap updates and business cases to executive stakeholders; lead regular product reviews with leadership.
• Prioritize the backlog using ROI and RICE scoring; communicate trade-offs clearly across teams.
• Ensure product documentation, training materials, and release notes are comprehensive, accurate, and delivered on time.

Requirements

• 7+ years in Product Management, ideally with exposure to enterprise SaaS, telecom, or managed services platforms.
• Proven experience owning customer-facing surfaces such as portals, dashboards, or self-service applications with measurable outcomes.
• Demonstrated ability to translate complex technical and operational requirements into intuitive, customer-focused solutions.
• Bachelor’s degree in Business, Engineering, Telecommunications, or related field; MBA is a plus.
• Strong analytical instincts: comfortable modeling business cases, interpreting usage data, and designing experiments to validate decisions.
• Excellent communication and stakeholder management, with the ability to influence cross-functional teams without direct authority.
• Organized and methodical, able to manage multiple initiatives concurrently while tracking critical paths.
• Familiarity with Jira, Confluence, and modern analytics tooling; experience with APIs and platform integrations is a plus.
• Experience with TEM, MDM, or managed mobility platforms is advantageous but not required.

Technologies

• Jira
• Confluence
• APIs
• TEM
• MDM