Ux Strategy

Ux Strategy Product Jobs

3 jobs found

1d ago

Director, UX Research

Collectors San Francisco, CA

San Francisco, CA

1d ago

$163k - $267k/yr Full time Manager Customer Experience Design

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Job Description

Join Collectors to lead UX research that directly shapes how products are built for card collectors. This hybrid California role sits within the Customer Insights team, where you will set research direction, build a high-performing research practice, and turn insights into company-level decision making. You will partner closely with Marketing, Product, Design, and Engineering, and guide a team that delivers clear, rigorous evidence for product strategy and design execution.

What you’ll do

Set the UX research strategy by defining and driving a research roadmap, identifying critical knowledge gaps, and prioritizing work that influences company-level decisions.
Partner across functions as a senior leader with Marketing, Product, Design, and Engineering to connect insights and support decision making.
Lead and execute research independently and with your team across generative, formative, and summative studies to support product design and development, including ethnography, interviews, surveys, concept testing, and usability studies.
Mentor and raise craft standards by guiding the user research team, setting clear direction, and maintaining a high bar for research quality.

What you bring

7+ years of UX research experience, ideally with exposure to consumer technology, collectibles, sports, or fandom.
People leadership experience with at least 2+ years managing others.
A strong view of what “excellent” looks like and the ability to coach others to reach it.
Mastery across methods, with a broad qualitative and quantitative toolkit and a track record of research that impacted real business outcomes.
The ability to moderate interviews and conduct user research independently.
Strategic clarity to translate ambiguous problem spaces into research questions and connect findings to product strategy.
Judgment on which data and methodology fit the question (for example, deciding between primary research and behavioral data, or usability and market research).
Strong communication skills to deliver a coherent narrative to audiences ranging from product teams to senior leadership.
A collaborative approach that builds buy-in while navigating competing priorities.
A reputation for being an honest, transparent partner at every level.
Adaptability and a tech-forward mindset, including understanding how AI is transforming research.
Comfort encouraging experimentation with new tools while maintaining quality and rigor.

Benefits

Health Insurance: Full-time employees can enroll in Medical, Dental, and Vision.
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
401(K) Matching Plan: Competitive 401k matching plan.
Vacation: Flexible time-off for salaried employees.
Holiday Pay: Ten company paid holidays for regular, full-time employees.
Employee Discounts: Discounts on select grading services for approved submissions.
Flexible Hours: Many teams offer flexible schedules with varying shifts and will work with your needs.
Fun Working Environment: Participation in celebrations, holiday events, and team building activities.

Compensation: USD 163,308 - 267,038 per year.

Location: California (hybrid).

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3d ago

Director of UX Research, Dating Outcomes & Platform

Hinge New York, NY

New York, NY

3d ago

$235k - $287k/yr Full time Manager Customer Experience Customer Insights

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Job Description

Hinge, a leading dating platform focused on meaningful connections, is seeking a Director of UX Research to steer research for Dating Outcomes and the Platform from our New York City office. The role partners with product, design, data science, and engineering to turn deep user insights into strategic direction that helps people form real connections online. This is a senior leadership position that combines vision, mentorship, and hands-on craft to tackle complex questions across multi-team product efforts.

Location

New York, NY (onsite)

Salary

USD 235,000 - 287,000 per year

Experience

10+ years of UX research experience in consumer-facing industries, including 4+ years in managing and developing professional researchers across multiple levels.

Responsibilities

Define and drive the UX research vision, strategy, and roadmap for Dating Outcomes and Platform, prioritizing the questions that should be answered before roadmaps are locked
Lead, coach, and grow a team of seasoned researchers, maintaining a high bar for craft, rigor, and impact
Operate as a strategic partner by synthesizing UX research and data science insights into points of view that shape product vision and inform executive decisions
Represent Dating Outcomes and Platform insights to senior leadership and cross-functional stakeholders, communicating roadmaps, tradeoffs, and product implications
Drive cross-team synthesis and frameworks that unify insights across teams and product groups
Identify structural and organizational gaps; proactively design ways of working that improve team velocity, cross-functional collaboration, and research quality
Build a team culture grounded in curiosity, rigor, deep user empathy, and a sense of fun

Requirements

10+ years of UX research experience in consumer-facing industries, with 4+ years managing and developing professional researchers across multiple levels
Proven track record of leading research across complex, multi-team consumer product portfolios with clear examples of research shaping product strategy and measurable outcomes
Deep expertise across qualitative and quantitative methods, able to set the methodological bar, partner with Data Science, and integrate quant and qual into a unified strategy
Ability to operate at both strategic and craft levels, setting vision while maintaining rigor and execution across the team
Experience mentoring highly senior ICs, establishing clear roles and responsibilities, and supporting researchers embedded in product strategy
Strong organizational sense: identifying when teams aren’t functioning well, diagnosing root causes, and driving interventions
Confident, clear communicator who can present research strategy at VP-level forums, influence across product, engineering, design, and data, and present tradeoffs accessibly
Passion for innovation and exploring how emerging technologies, including generative AI, can enhance research impact
Commitment to Hinge’s mission of helping people build meaningful relationships

Benefits

401(k) Matching: We match 100% of the first 10% of pre-tax contributions, up to $10,000 per year
Professional Growth: Annual Learning & Development stipend after three months, plus free Udemy access from day one
Parental Leave & Planning: 100% paid parental leave (20 paid weeks for birth and non-birth parents)
Fertility Support: Access to fertility care via Carrot with a stipend for fertility preservation; eligibility extended to you and your partner
Date Stipend: $100 monthly for epic dates; Hinge Premium is free for employees and their loved ones
ERGs: Eight Employee Resource Groups including Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents, with regular meetings and events

About the role

You will lead research across Dating Outcomes and Platform, setting the vision and strategy for how research informs product decisions across Hinge’s core experience. The focus is on understanding what blocks people from forming real connections and what Hinge needs to become to shift how online dating works. This senior leadership role includes managing a team of researchers, owning the research strategy and roadmap, and acting as a strategic partner to group-level leadership in product, design, data science, and engineering. A successful candidate synthesizes user insights with data science findings to drive clear product strategy and builds the conditions for teams to execute effectively in ambiguous environments.

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14d ago

UX Research Strategist

Citi Tampa, FL

Tampa, FL

14d ago

$126k - $188k/yr Full time Analytics Customer Experience Data Analytics

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Job Description

The Citi UX Research Strategist focuses on strategic research, insight generation, and cross-functional collaboration to influence product direction within Financial Crimes Platforms. This on-site position is based in Tampa, FL, with a salary range of USD 125,600 to 188,400 per year.

Responsibilities

Strategic research and insight generation: Proactively identify critical research questions and strategic opportunities within the Financial Crimes Platforms domain, navigating ambiguous problem statements. Design and execute lean, agile methodologies such as rapid qualitative studies, ethnographic inquiries, usability testing, surveys, and data analysis to yield timely hypotheses and actionable insights. Promote innovative approaches to gather user feedback and operational intelligence.
Operational and data-driven understanding: Gather, analyze, and synthesize operational data to establish the foundations for understanding complex systems, workflows, and user behaviors. Develop comprehensive user flows, process maps, and journey diagrams to articulate current states, surface pain points, and envision future-state solutions. Use these artifacts to inform design decisions, support product roadmaps, and drive cross-functional alignment.
Cross-functional collaboration and influence: Serve as a strategic partner to Product Management, Engineering, and Business stakeholders, embedding user understanding throughout the product lifecycle from discovery to delivery. Translate complex user behaviors, motivations, and pain points into clear narratives and strategic recommendations that resonate with diverse audiences. Contribute to product strategy and roadmap discussions, ensuring user needs and research insights are reflected in decisions.
Design partnership and advocacy: Work with Design teams to ensure research insights feed into the design process and inform the evolution of enterprise design systems. Provide recommendations grounded in user input and behavior, advocating for users within complex workplace systems. Promote a user-centered culture and elevate design thinking across the organization.
Thought leadership: Provide guidance on best practices for product research, UX strategy, and user advocacy within a regulated and fast-paced financial technology environment.

Requirements

Bachelor's or Master's degree in Human-Computer Interaction (HCI), Cognitive Psychology, Sociology, Anthropology, Design, Product Management, or a related field.
8-12+ years of progressive experience in UX Research, Product Strategy, or a similar role, with a strong portfolio demonstrating impactful work.
Proven experience operating in a senior individual contributor or leadership capacity within an enterprise environment, preferably in financial services or FinTech.
Demonstrated experience with end-to-end research processes, from planning and execution to synthesis and communication of insights.
Proven mastery of AI-enabled workflows to generate insights, synthesize research, and create strategic concepts and artifacts.
Exceptional ability to operate proactively, independently, and resourcefully to deliver impactful insights with speed and efficiency.
Advanced analytical skills with the ability to gather, interpret, and synthesize both qualitative and quantitative operational data to inform strategic recommendations.
Expertise in developing and using visual artifacts such as user flows, process maps, and journey maps to communicate complex interactions.
Deep understanding of human behavior, cognitive psychology, and user-centered design principles.
Strong familiarity with enterprise design systems and contributing to their evolution based on user input.
Superior communication, presentation, and storytelling skills, with the ability to influence senior leadership and cross-functional teams.
Demonstrated ability to drive initiatives and influence without direct authority.
Strong business acumen and understanding of the product development lifecycle in an agile environment.
Work samples must directly reflect the skills and capabilities described for this role.
Experience in the financial services industry, particularly within compliance, anti-money laundering (AML), fraud, or other financial crimes platforms.
Experience collaborating with global teams and diverse user bases.

Benefits

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages (vacation, sick leave, and holidays)
Discretionary and formulaic incentive and retention awards

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