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Procurement Product & Operations Specialist

ICW Group San Diego, CA

San Diego, CA

Today

$91k - $153k/yr Full time Business Management Management Operations Management

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Job Description

ICW Group is seeking a Procurement Product & Operations Specialist to help shape and deliver procurement technology capabilities that support strategic sourcing and third-party risk processes. In a hybrid role based in San Diego, CA, you will align product features and enhancements to company priorities while bridging business stakeholders, development teams, and end users across PVMS and source-to-pay and third-party risk systems.

Role focus

Define and communicate the continuous refinement of the PVMS technology vision and growth opportunities, ensuring users have effective and efficient access to relevant information.
Review manual PVMS processes and identify ways to transition work onto the PVMS technology platforms.
Own product outcomes with business and IT leadership, covering user-centric goals from discovery through delivery.
Lead orchestration of key sourcing and third-party risk processes to support consistency in identification, prioritization, and execution.

Delivery, support, and continuous improvement

Participate in review of PVMS project, process, and technology support requests, ensuring process and system requirements are identified, evaluated, tested, implemented, and aligned with PVMS strategic priorities.
Collaborate with leaders and IT to execute the product roadmap.
Oversee application configuration technical requirements and ensure appropriate implementation of changes.
Maintain accountability across each development stage, evaluating progress and performance at each iteration and collaborating on decisions to move forward.
Oversee data analytics and reporting functionality so decision-making information is available and easily accessible.
Anticipate future product needs by maintaining user personas and journey maps.
Achieve baseline cycle times and conduct retrospectives to drive continuous improvement of process and/or technology.
Assess current practices using data analysis and best practices, recommending continuous improvement processes/products to reach targeted metrics for strategic sourcing and third-party risk success.

Operational excellence and governance

Support the department by identifying and resolving operational challenges.
Drive business process design and improvement projects.
Introduce industry best practices through center of excellence capabilities, including training and knowledge sharing.
Build process excellence awareness across the department and with team members and leaders.
Support organizational transformation, standardization, and faster execution.
Assist in development and maintenance of procurement policies, procedures, and guidelines aligned to company strategic goals.

Technology administration and user enablement

Handle PVMS technology support and administration, including day-to-day issue resolution, and ensure high-quality customer service to end users.
Drive data integrity within PVMS technology systems.
Oversee and maintain user security, implementing audit, research, and resolution processes.

Qualifications

Bachelor’s degree required in Business, Finance, Computer Science, Engineering, Supply Chain Management, or related field.
Minimum 7 years of related experience, including leading product implementations, collecting business needs, and translating requirements to a technical audience.
Extensive experience implementing, maintaining, and administering Source to Pay platforms such as Coupa, Ariba, and Zycus (etc.).
Experience as a Product Owner or similar role, with the ability to launch and manage products or platforms.
Knowledge of Agile processes and principles.
Ability to map value stream across business lines.
Technical expertise and understanding of product development practices.
Excellent written and verbal communication skills, including presenting to leadership and working with cross-functional teams.

Preferred

Six Sigma certification or training preferred.
Procurement and supply management certifications preferred, such as SPSM, CPSM, CPP, CSCP, or CPPM.
Experience in SaaS technology or cloud preferred.
Experience with procurement, contracts, and third-party risk in the financial services or insurance industry highly desired.
Insurance industry understanding.

Tools and technologies

PVMS, Coupa, Ariba, Zycus, Source to Pay, Third-party risk, Agile, Microsoft Office
Word, Visio, Excel, Project, PowerPoint

Compensation and job details

Location: San Diego, CA (hybrid)
Salary: USD 90,559 - 152,723 per year
This range is exclusive of fringe benefits and potential bonuses. Final base salary is determined by factors including experience, education, and role location, considering employees performing substantially similar work.
Job type: Full time
Job category: Shared Services
REQ ID: JR101705
Supervisory responsibilities: None
Physical requirements: Office environment with no specific or unusual physical or environmental demands
Work environment: Office environment with frequent computer and standard office equipment use

Benefits

Competitive benefits package including generous medical, dental, and vision plans, plus 401K retirement plans and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
Support for continued learning, including a statement that ICW Group will support you 100%

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