Procurement Product & Operations Specialist

ICW Group is seeking a Procurement Product & Operations Specialist to help shape and deliver procurement technology capabilities that support strategic sourcing and third-party risk processes. In a hybrid role based in San Diego, CA, you will align product features and enhancements to company priorities while bridging business stakeholders, development teams, and end users across PVMS and source-to-pay and third-party risk systems.

Role focus

• Define and communicate the continuous refinement of the PVMS technology vision and growth opportunities, ensuring users have effective and efficient access to relevant information.
• Review manual PVMS processes and identify ways to transition work onto the PVMS technology platforms.
• Own product outcomes with business and IT leadership, covering user-centric goals from discovery through delivery.
• Lead orchestration of key sourcing and third-party risk processes to support consistency in identification, prioritization, and execution.

Delivery, support, and continuous improvement

• Participate in review of PVMS project, process, and technology support requests, ensuring process and system requirements are identified, evaluated, tested, implemented, and aligned with PVMS strategic priorities.
• Collaborate with leaders and IT to execute the product roadmap.
• Oversee application configuration technical requirements and ensure appropriate implementation of changes.
• Maintain accountability across each development stage, evaluating progress and performance at each iteration and collaborating on decisions to move forward.
• Oversee data analytics and reporting functionality so decision-making information is available and easily accessible.
• Anticipate future product needs by maintaining user personas and journey maps.
• Achieve baseline cycle times and conduct retrospectives to drive continuous improvement of process and/or technology.
• Assess current practices using data analysis and best practices, recommending continuous improvement processes/products to reach targeted metrics for strategic sourcing and third-party risk success.

Operational excellence and governance

• Support the department by identifying and resolving operational challenges.
• Drive business process design and improvement projects.
• Introduce industry best practices through center of excellence capabilities, including training and knowledge sharing.
• Build process excellence awareness across the department and with team members and leaders.
• Support organizational transformation, standardization, and faster execution.
• Assist in development and maintenance of procurement policies, procedures, and guidelines aligned to company strategic goals.

Technology administration and user enablement

• Handle PVMS technology support and administration, including day-to-day issue resolution, and ensure high-quality customer service to end users.
• Drive data integrity within PVMS technology systems.
• Oversee and maintain user security, implementing audit, research, and resolution processes.

Qualifications

• Bachelor’s degree required in Business, Finance, Computer Science, Engineering, Supply Chain Management, or related field.
• Minimum 7 years of related experience, including leading product implementations, collecting business needs, and translating requirements to a technical audience.
• Extensive experience implementing, maintaining, and administering Source to Pay platforms such as Coupa, Ariba, and Zycus (etc.).
• Experience as a Product Owner or similar role, with the ability to launch and manage products or platforms.
• Knowledge of Agile processes and principles.
• Ability to map value stream across business lines.
• Technical expertise and understanding of product development practices.
• Excellent written and verbal communication skills, including presenting to leadership and working with cross-functional teams.

Preferred

• Six Sigma certification or training preferred.
• Procurement and supply management certifications preferred, such as SPSM, CPSM, CPP, CSCP, or CPPM.
• Experience in SaaS technology or cloud preferred.
• Experience with procurement, contracts, and third-party risk in the financial services or insurance industry highly desired.
• Insurance industry understanding.

Tools and technologies

• PVMS, Coupa, Ariba, Zycus, Source to Pay, Third-party risk, Agile, Microsoft Office
• Word, Visio, Excel, Project, PowerPoint

Compensation and job details

• Location: San Diego, CA (hybrid)
• Salary: USD 90,559 - 152,723 per year
• This range is exclusive of fringe benefits and potential bonuses. Final base salary is determined by factors including experience, education, and role location, considering employees performing substantially similar work.
• Job type: Full time
• Job category: Shared Services
• REQ ID: JR101705
• Supervisory responsibilities: None
• Physical requirements: Office environment with no specific or unusual physical or environmental demands
• Work environment: Office environment with frequent computer and standard office equipment use

Benefits

• Competitive benefits package including generous medical, dental, and vision plans, plus 401K retirement plans and company match
• Bonus potential for all positions
• Paid Time Off
• Paid holidays throughout the calendar year
• Support for continued learning, including a statement that ICW Group will support you 100%