The Agent Product Manager role at Runbook is a forward-deployed position focused on delivering measurable customer outcomes with AI agents while also influencing the platform roadmap. You will partner closely with customers and internal teams to ensure deployments succeed and the product scales for non-technical operators.
Key Responsibilities
- Deliver customer outcomes using the Runbook platform by collaborating with Agent Operations and engineering to build agents that work, while supporting customers as they transform operational workflows with AI and expand to additional workflows over time.
- Own market success for the Runbook platform by working closely with founders and the engineering team to shape vision and roadmap, ensuring the next n customers and deployments achieve strong results.
- Discovery: Partner with customers to understand operational workflows, systems, and constraints, including embedding with customer teams during deployment.
- Agent Design: Convert real-world operational complexity into scalable agent design, including scope, success criteria, requirements, and an agent configuration that performs reliably.
- Deployment ownership: Take responsibility for deployments end-to-end, from initial discovery through go-live, production iteration, and results readouts.
- Customer partnership: Serve as a trusted advisor to identify high-impact opportunities for expansion.
- Platform innovation: Drive roadmap decisions and feature development to expand platform capabilities and improve usability for a non-technical deployment team.
Requirements
- 5+ years of experience in product development for highly technical products.
- Experience in product management or a similar role requiring both scoping and execution.
- Ability to lead strategy and translate business needs into a clear plan, including identifying risks and navigating tradeoffs in live customer environments.
- Ability to manage multiple deployments, drive execution, and lead workstreams through delivery and iteration with minimal oversight.
- Strong grounding in software, product, and engineering concepts to partner effectively with customers and internal teams and turn ideas into production agents.
About the Role
This position sits at the intersection of deploying AI agents to take on end-to-end work that can decrease costs or drive revenue and building a platform that enables non-technical operators to own these deployments. Success is measured by real business impact, and the role is forward-deployed.
About Runbook
Runbook is the fastest way to deploy AI agents in the physical economy, supporting logistics companies, manufacturers, construction firms, and field-service operators. Many of these industries rely on manual, repetitive, labor-heavy, and error-prone processes.
Runbook brings best-of-breed agent capabilities together with a deployment platform built for non-technical business process owners. The platform enables hundreds of agents to be built with enterprise-grade reliability and control.
Runbook’s first customers include Fortune 200 enterprises that had been unable to solve target workflows for years, even after working with leading AI and hyperscaler platforms. Runbook went live in production in 2 weeks with 95%+ success rates.
The company has raised $15M in seed funding. Founding team members include Obaid Khan (co-founder of Motive, scaled sales from $0 to $300M ARR) and Chris Ramesh (former AI Product Lead at Discord).
Benefits
- Real customers, real complexity: You will build against live enterprise problems at real scale.
- Experienced GTM CEO: The CEO previously grew a company to $300M+ ARR in this market, navigating both 0-to-1 and 1-to-10.
- Production AI systems: Experience building AI systems that run reliably at scale and at reasonable cost.
- In-person in SF: Product, engineering, and sales collaborate in the same room with full transparency and influence in a small team.
Location
San Francisco, CA (onsite)
