Safeway seeks a Senior Product Manager to guide the strategy, development, and ongoing delivery of e-commerce fulfillment technology. The role centers on creating intuitive, efficient, and scalable tools that enable store associates to fulfill digital orders with speed and accuracy. Location is Pleasanton, CA, onsite, with a yearly salary range of USD 150,000 to 188,000.
Responsibilities
- Lead the strategy, development, and evolution of e-commerce fulfillment technology, delivering intuitive, scalable tools for store associates to fulfill digital orders.
- Own the end-to-end product experience for order fulfillment workflows, boosting associate productivity and customer satisfaction through close collaboration with Engineering, Store Operations, UX, and Data Science.
- Define and drive the vision and roadmap for in-store e-commerce fulfillment systems, prioritizing associate-facing tools and workflows.
- Foster innovation in how store associates pick, stage, and complete digital orders.
- Identify opportunities to streamline processes and reduce friction in fulfillment operations via technology.
- Develop mobile-first, highly intuitive experiences that help store associates fulfill e-commerce orders efficiently.
- Improve productivity through thoughtful UX, real-time guidance, and workflow automation.
- Advocate for a human-centered design approach focused on frontline usability.
- Own product delivery end-to-end, from problem definition and requirements through launch and iteration.
- Translate operational needs into scalable features, user stories, and technical requirements.
- Partner with Engineering to build reliable, high-performance systems that operate seamlessly within store environments.
- Align stakeholders on priorities, trade-offs, and expected product outcomes.
- Leverage data, user insights, and operational feedback to identify opportunities and shape strategy.
- Define meaningful success metrics to guide prioritization, measure impact, and drive continuous improvement.
- Collaborate with Analytics and Data Science teams to run experiments and optimize product performance at scale.
- Establish feedback loops and reporting mechanisms to ensure visibility into outcomes and enable rapid iteration.
- Work cross-functionally to incubate and scale AI driven innovations that redefine productivity and operational excellence in stores.
- Foster a culture of continuous learning, ensuring AI investments translate into sustained competitive advantage and differentiated associate experiences.
Requirements
- 6–8 years of product management experience with ownership of complex, large-scale platforms.
- Proven experience building associate-facing or operations-focused software, ideally in omnichannel retail or e-commerce.
- Strong mobile-first UX, workflow design, and frontline productivity tool expertise.
- Analytical mindset with a track record of data-driven decision making and prioritization.
- Experience working with distributed systems, APIs, and scalable platforms.
- Familiarity with applying AI/ML to real-world product problems.
- Exceptional stakeholder management and ability to influence across a matrixed organization.
- Clear and effective communication translating complex concepts into actionable narratives.
Benefits
- Competitive wages with weekly pay.
- Access to up to 50 percent of earned wages before payday through Stream.
- Employee discounts.
- Health and financial well-being benefits for eligible associates, including medical, dental, 401(k), and more.
- Time off for vacation, holidays, and sick leave; eligibility requirements apply.
- Leaders invested in your training, career growth, and development.
- An inclusive work environment with colleagues reflecting the communities served.
Nice to Have
- Experience in grocery retail or store operations environments.
- Background building tools for frontline or field users.
- Exposure to AI driven optimization or recommendation systems.
- MBA or equivalent experience.
Pay Transparency
Starting rates will be no less than the local minimum wage and may vary based on location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, paid time off or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and or 401k eligibility).
