Capacity Planning Product Jobs

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Product Operations Rating Manager

American Modern Insurance Group, Inc. (a Munich Re company) Amelia, OH

Amelia, OH

Today

Full time Manager Capacity Planning Management

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Job Description

American Modern Insurance Group, Inc. (a Munich Re company) is building product operations capability to support insurance policy administration, pricing, and product strategy. In this hybrid role based in Amelia, OH, you will lead Product Operations Enablement analysts and provide technical and operational oversight for Earnix, Guidewire, and related systems, ensuring product changes move from configuration to delivery with quality and accountability.

You will partner with Product Management and Product Owners to operationalize priorities, translate complex requirements into maintainable configuration, and remove roadblocks that impact delivery. The focus of your work includes accurate implementation of rate and rule changes, expert troubleshooting, testing governance, and documentation that supports technical and business teams.

What you’ll do

Lead, coach, develop, and support Product Operations Enablement analysts
Establish workload priorities and ensure appropriate resource allocation across initiatives
Manage team capacity planning, work intake, and scheduling activities
Develop team expertise in Earnix, Guidewire, and related systems
Conduct performance management, coaching, and career development activities
Identify staffing needs and support Strategic Workforce Planning
Promote a culture of accountability, collaboration, and continuous improvement
Provide oversight of Earnix configuration activities and related business requirements
Ensure rate, rule, form, and model changes are implemented accurately and efficiently
Review and approve configuration approaches, testing strategies, and implementation plans
Establish and maintain best practices for consistent, concise, and maintainable system configuration
Monitor execution progress and remove roadblocks impacting delivery
Partner with Product Management on prioritization, planning, and operationalization activities
Collaborate regularly with managers to report progress and roadblocks
Own documentation of processes and procedures
Provide expert guidance on Earnix, Guidewire, data integration, and rating engine functionality
Support analysis of complex technical and business requirements
Serve as an escalation point for configuration challenges and recurring issues
Oversee troubleshooting and resolution of system configuration defects
Ensure effective testing practices, quality controls, and governance are in place for implementations
Participate throughout the product development life cycle, bridging the software development life cycle with heavy involvement in analysis, design, configuration, and testing
Analyze, troubleshoot, and provide technical support for Earnix, application functions, and defined documentation used for technical and business reference
Develop, coordinate, and execute test plans to ensure tests are completed successfully
Develop methods to test business-driven solutions as they relate to product and pricing strategy
Train associates on procedure changes and new processes
Provide Earnix training and certifications needed for the current version of the solution
Monitor, enhance, and support business-related functions using Earnix

Required qualifications

5+ years of experience in an analytical role or analyst-type functions
3+ years of experience configuring Rating Engine
Expertise in Earnix Configuration
Expertise with Guidewire and rating engine functionality
Understanding of how Rating Engine, Guidewire, Data, Pricing, Earning, and forms integrate
Leadership and team development experience
Strategic planning and execution experience
Capacity management and work prioritization experience
Excellent communication skills (verbal and written)
Strong critical thinking and problem solving
Ability to express complex technical concepts
Expertise translating highly complex technical and business requirements
Expertise working with Earnix and Python technologies/platforms
Experience deciphering configuration impacts based on Earnix/Python code and how it relates within various systems
Expertise with a web-based policy administration system, user interface, integrated development environment, query tools, and rating engines
Expertise with capacity management and work scheduling efforts
Expertise with work product triage, estimation, and planning
Experience leading a team
Experience with Strategic Workforce Planning
Bachelor’s Degree in an Analytical or Business Field
Experience with Guidewire Configuration, Python, or other comparable insurance policy administration system
Insurance knowledge

Technologies you’ll work with

Earnix
Guidewire
Python
Rating Engine

Benefits

Two options for health insurance plan (PPO or High Deductible)
Supplemental Life and AD&D plans you can purchase for yourself and dependents (includes spouse/domestic partner and children)
Voluntary benefit plans that supplement health and life insurance (Accident, Critical Illness, Hospital Indemnity)
Prescription drug coverage included in health insurance
Short and Long Term Disability coverage
Vision and dental insurance plans
Robust 401k plan with up to a 5% employer match
Retirement savings plan that is 100% company funded
Paid time off starting with 24 days each year, with additional days added for milestone service anniversaries
Yearly bonus eligibility as a Munich Re employee
Health and wellness programs provided at no cost
Hybrid environment
Corporately subsidized on-site cafeteria and a We Proudly Serve coffee shop
On-site complimentary workout facility and walking trails
On-site wellness center with a nurse practitioner
Financial assistance for adoptions and infertility treatment
Paid time off for eligible family care needs
Tuition assistance and educational achievement bonuses
Free parking
Corporate matching gifts program
Paid time off to volunteer in your community

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