Amazon's global grocery CX team is seeking a Principal Product Manager to translate local shopper insights into a cohesive international strategy. The role centers on ensuring parity across markets and accelerating the global rollout of CX features from Seattle, where on-site work is required.
Location
Seattle, WA (onsite)
Compensation
USD 179,900 - 243,400 per year
Role overview
As Principal Product Manager - Tech, International Grocery CX, you will convert detailed local grocery intelligence into inputs that shape worldwide CX priorities. You will champion international parity and drive the timely delivery of CX features across markets, ensuring regional nuances inform the global roadmap from day one.
Responsibilities
- Translate deep regional shopper insights into global actions, surfacing international needs and feeding them into the worldwide CX roadmap.
- Guarantee that proven CX features are delivered to international customers with the appropriate quality and speed, guiding the global plan with international requirements.
- Ensure international grocery customers experience parity or improvements relative to other markets, embedding international considerations from the outset of major CX initiatives.
- Represent international grocery customers by turning local insights into actionable inputs and guiding global CX efforts with locally informed execution and measurable impact.
- Own the international operationalization of core and proven CX features by collaborating with country teams and technical leaders to maintain quality and pace.
- Advocate for global parity by monitoring central roadmaps and preventing international customers from being underserved or treated as secondary.
- Establish and codify mechanisms with key leaders to ensure feature parity, partnering with regional teams to inspect and improve local CX execution and impact.
Requirements
- MBA, or Master’s degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 10+ years of product management or related experience in technical products or services
- 5+ years leading teams of product managers or technical leaders (direct or distributed)
- Proven track record delivering global infrastructure and AI services
- Strong technical depth with the ability to participate in architectural discussions with engineering teams
- Proven ability to drive innovation while maintaining operational excellence
Benefits
- Comprehensive health coverage (medical, dental, vision, prescription), Basic Life & AD&D, option for supplemental life, EAP, mental health support, Medical Advice Line, Flexible Spending Accounts, and Adoption/Surrogacy reimbursement
- 401(k) matching
- Paid time off
- Parental leave
- Sign-on incentives and RSUs
About the team
The WW grocery shopping experience is built and owned by our team, serving millions of customers across mobile, desktop, voice, and emerging platforms. We continuously invent and reinvent how people discover and purchase groceries, aiming to become the world’s best online grocer. This team shapes the future of grocery shopping.
Preferred qualifications
- Experience collaborating directly with engineers on product enhancements
- Background in project management methodologies, business analysis, or process improvement
