Continuous Improvement Product Jobs

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Product Operations Lead

Equifax Alpharetta, GA

Alpharetta, GA

Today

Full time Ai Workflows Continuous Improvement Lean Six Sigma

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Job Description

Equifax is seeking a Product Operations Lead to help mature how product teams plan, execute, and continuously improve across a global product workforce spanning 20+ countries. This hybrid role in Alpharetta, Georgia (or Midtown ATL) combines process enablement, roadmap tool ownership, and business analysis leadership, with a focus on standardizing how teams use Aha! and applying AI to strengthen product development operations.

What you’ll do

Identify, implement, and optimize scalable process improvement strategies that increase efficiency and clarity across the product organization.
Optimize how AI is used to improve operational efficiencies, quality, and overall product organization maturity.
Promote a product-led culture and continuous improvement approach by spotting maturity gaps and supporting upskilling efforts.
Standardize meeting materials and reporting formats for key executive reviews and quarterly planning.
Drive tool usage standardization across a globally distributed workforce in 20+ countries.
Use AI, alongside other enterprise tools, to optimize the maturity of the product development process.
Handle the day-to-day administration, configuration, and customization of Equifax’s enterprise product tool, Aha!, to support product planning and execution.
Independently guide stakeholder teams in setting up and tailoring workflows within established guidelines, while maintaining clear configuration policies and documentation.
Govern license management and usage across the platform to maximize the investment.
Analyze key insights to identify variances, anomalies, and underlying operational trends that support executive decision-making.
Define, standardize, and maintain core metrics and calculation methodologies to ensure reporting accuracy and consistency across product lines.
Partner cross-functionally with Product, Technology, Data & Analytics, and Finance to track initiative health and NPI program metrics.

What you bring

A Bachelor’s degree in Business, Technology, Product Management, or a related field, or equivalent practical experience.
5+ years of experience as a Business Analyst, Product Operations Analyst, or Product Manager in a technology or data-driven organization.
Proven experience in business intelligence reporting, defining key performance indicators, and analyzing complex data to resolve stakeholder problems.
Demonstrated proficiency in Agile methodologies and standard project management frameworks.
Ability to build trust, influence without authority, and align cross-functional teams in a matrixed environment.

Tools and methods

Aha!
Agile methodologies
Jira
Smartsheets
PMP
Certified Scrum Master (CSM)
Lean Six Sigma

Location and work schedule

Based out of the Alpharetta, Georgia office or Midtown ATL (OAC) office.
Work schedule supports 4 days of high-impact in-office collaboration (Monday–Thursday), with Friday Flexibility to work remotely.

Compensation and benefits

Comprehensive compensation and healthcare packages
401k matching
Paid time off
Organizational growth potential through an online learning platform with guided career tracks

Additional details

This position does not offer immigration sponsorship (including F-1 STEM OPT extension support).
This position is not open to third-party vendors or C2C.
In-person interviews are required.
#LI-Hybrid

What could set you apart

1–2+ years of hands-on experience administering, configuring, and optimizing product and project management platforms (e.g., Aha!, Jira, Smartsheets).
Experience utilizing AI tools to accelerate and optimize work across the product management lifecycle.
Professional certifications such as PMP, Certified Scrum Master (CSM), or other Agile credentials.
Process improvement experience or certifications (e.g., Lean Six Sigma).
Practical experience applying Design Thinking frameworks (e.g., user personas, empathy mapping, rapid prototyping) to solve business challenges.
Experience leading strategy, planning, or enablement initiatives for internal digital transformation efforts.

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