Product Operations Lead

Equifax is seeking a Product Operations Lead to help mature how product teams plan, execute, and continuously improve across a global product workforce spanning 20+ countries. This hybrid role in Alpharetta, Georgia (or Midtown ATL) combines process enablement, roadmap tool ownership, and business analysis leadership, with a focus on standardizing how teams use Aha! and applying AI to strengthen product development operations.

What you’ll do

• Identify, implement, and optimize scalable process improvement strategies that increase efficiency and clarity across the product organization.
• Optimize how AI is used to improve operational efficiencies, quality, and overall product organization maturity.
• Promote a product-led culture and continuous improvement approach by spotting maturity gaps and supporting upskilling efforts.
• Standardize meeting materials and reporting formats for key executive reviews and quarterly planning.
• Drive tool usage standardization across a globally distributed workforce in 20+ countries.
• Use AI, alongside other enterprise tools, to optimize the maturity of the product development process.
• Handle the day-to-day administration, configuration, and customization of Equifax’s enterprise product tool, Aha!, to support product planning and execution.
• Independently guide stakeholder teams in setting up and tailoring workflows within established guidelines, while maintaining clear configuration policies and documentation.
• Govern license management and usage across the platform to maximize the investment.
• Analyze key insights to identify variances, anomalies, and underlying operational trends that support executive decision-making.
• Define, standardize, and maintain core metrics and calculation methodologies to ensure reporting accuracy and consistency across product lines.
• Partner cross-functionally with Product, Technology, Data & Analytics, and Finance to track initiative health and NPI program metrics.

What you bring

• A Bachelor’s degree in Business, Technology, Product Management, or a related field, or equivalent practical experience.
• 5+ years of experience as a Business Analyst, Product Operations Analyst, or Product Manager in a technology or data-driven organization.
• Proven experience in business intelligence reporting, defining key performance indicators, and analyzing complex data to resolve stakeholder problems.
• Demonstrated proficiency in Agile methodologies and standard project management frameworks.
• Ability to build trust, influence without authority, and align cross-functional teams in a matrixed environment.

Tools and methods

• Aha!
• Agile methodologies
• Jira
• Smartsheets
• PMP
• Certified Scrum Master (CSM)
• Lean Six Sigma

Location and work schedule

• Based out of the Alpharetta, Georgia office or Midtown ATL (OAC) office.
• Work schedule supports 4 days of high-impact in-office collaboration (Monday–Thursday), with Friday Flexibility to work remotely.

Compensation and benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through an online learning platform with guided career tracks

Additional details

• This position does not offer immigration sponsorship (including F-1 STEM OPT extension support).
• This position is not open to third-party vendors or C2C.
• In-person interviews are required.
• #LI-Hybrid

What could set you apart

• 1–2+ years of hands-on experience administering, configuring, and optimizing product and project management platforms (e.g., Aha!, Jira, Smartsheets).
• Experience utilizing AI tools to accelerate and optimize work across the product management lifecycle.
• Professional certifications such as PMP, Certified Scrum Master (CSM), or other Agile credentials.
• Process improvement experience or certifications (e.g., Lean Six Sigma).
• Practical experience applying Design Thinking frameworks (e.g., user personas, empathy mapping, rapid prototyping) to solve business challenges.
• Experience leading strategy, planning, or enablement initiatives for internal digital transformation efforts.