Head of PMO & Product Operations

Capital One is building an operating backbone for a complex, multi-team environment, and this role will set the system that keeps planning, execution, and delivery health aligned. As Head of PMO & Product Operations, you will own the operating model, improve efficiency and capacity management, and connect cross-organization dependencies so commitments hold over time.

What you’ll do

• Own the operating model across the organization, including how priorities are set, how capacity is planned, and how work is sequenced and tracked across teams
• Drive efficiency and capacity management by identifying bottlenecks, rebalancing load, and ensuring resourcing matches the organization’s highest priority commitments
• Design and run delivery mechanisms such as planning cycles, governance forums, and reporting cadences to provide leadership visibility into delivery health, risk, and tradeoffs as they emerge
• Act as the connective layer between interconnected organizations by aligning dependencies, surfacing cross-org risks early, and brokering tradeoffs across boundaries
• Lead and develop the team of program and project managers and operations associates, setting standards and defining the tools used to manage complex, dynamic work
• Partner with senior stakeholders to translate strategy into an executable plan and refine it as priorities and constraints shift
• Build scalable, repeatable processes that reduce ad hoc firefighting and make execution more predictable over time

Qualifications

• Bachelor’s Degree or Military experience
• At least 10 years of project management experience
• At least 5 years of people management experience

Preferred qualifications

• Masters / MBA degree
• 12+ years of project management experience
• 6+ years of people management experience
• PMP, Lean, Agile or Six Sigma certification
• Exceptional communication and collaboration skills
• Excellent problem solving and influencing skills

Team and reporting context

This team operates a portfolio of product and risk operations teams with roughly 200 associates that drive impact across the enterprise. The leader in this organization plays a key horizontal role across various verticals and reports directly to the Managing Vice President of Product.

Location and compensation

• Location: McLean, VA (onsite)
• Compensation: USD 238,700 - 272,400 per year

Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial and other benefits