Lead UX research that turns user and product signals into product strategy and design direction in the AI era.

Partner with stakeholders to identify knowledge gaps, latent assumptions, and open questions to prioritize the highest-impact research opportunities.
Plan, conduct, and analyze studies using a mix of qualitative and quantitative methods, including tactical usability testing, in-depth interviews, in-product surveys, and other approaches.
Maintain a balance of speed and research rigor, adapting methods to work within project constraints.
Triangulate insights across user research, product usage, support interactions, and market signals to uncover meaningful patterns.
Turn complex findings into clear, compelling stories for teams across the organization, including product, design, engineering peers, and executive stakeholders.

5+ years of experience in UX research, product research, or a related field, ideally within Enterprise SaaS or technical platform environments.
Proven ability to own research projects end-to-end, from scoping through execution and analysis, using both qualitative and quantitative methods.
Strong synthesis and storytelling skills, with the ability to convert ambiguity into actionable clarity for different audiences.
Experience shaping product direction through early-stage generative research and iterative usability testing.
Comfort working in ambiguous problem spaces with a bias toward action; strategic thinking paired with hands-on execution.
Deep curiosity about how complex systems work, especially technical workflows and developer tools.
Excellent collaboration and communication skills, including experience bringing others into the process and aligning teams around user insights.
Ability to manage multiple priorities, appropriately scope projects, and deliver high-quality work on time.

Comprehensive benefit plan, including medical, dental, vision, and 401(k).

Bachelor’s or advanced degree in Human-Computer Interaction, Psychology, Human Factors, Computer Science, or a similar field.
Experience working on AI products, including an understanding of how they work and implications for user interaction.
Familiarity with design thinking frameworks, usability evaluation techniques, and A/B testing.
Interest in leading and growing a small UXR team.

Location: San Francisco, CA (hybrid)
Salary: USD 194,000 - 260,000 per year (base pay range)
For U.S. candidates: the range may include multiple career levels and will be narrowed during interviews based on scope, responsibilities, experience/qualifications, and location.
Additional compensation (equity and/or commission) depends on the position offered.
Pay and benefits are subject to change.

UX Research Manager

Job Description