At Athenahealth, we deliver health IT solutions that simplify care delivery and empower providers to focus on patients. This hybrid role, based in Belfast, ME or Boston, MA, requires at least one day in the office per week and offers a compensation range of USD 83,000 to 141,000 per year. Our Total Rewards package includes potential bonuses and incentives, along with health and financial benefits, commuter support, and a range of professional and personal development perks.
Position Summary
The Senior Product Operations Associate helps shape how product delivery, governance, and AI-enabled practices run across the portfolio. You will collaborate with product managers and cross-functional teams to support feature execution, strengthen governance, and improve how work moves through the product lifecycle. You will also help define practical AI standards that boost productivity, quality, and decision making. This role can be based in Belfast, ME or Boston, MA with the required in-office presence.
Responsibilities
- Collaborate with product managers to support feature delivery from idea to general availability, surface risks and trends, and provide portfolio insights to inform decisions.
- Assist alpha and beta planning by reviewing test design, challenging assumptions, and ensuring features are measured against clear success criteria.
- Analyze portfolio data to identify risks, tradeoffs, and opportunities, and communicate recommendations to inform product prioritization.
- Coordinate cross-team dependencies and support adherence to product development timelines and operating cadences.
- Hold product managers and product analytics partners accountable for measuring business outcomes and user outcomes, not solely adoption metrics.
- Establish and maintain AI best practices for Product Operations, including how AI tools are used for analysis, delivery, and decision support.
- Coach product managers and cross-functional partners on responsible and effective AI use, including when AI can speed work and when human review is needed.
- Support readiness and release activities for AI-enabled features by validating use cases, assessing risk, and preparing customer-facing materials.
- Identify opportunities to improve workflows through automation and AI-enabled tools, driving adoption of practical solutions that reduce manual effort.
- Use AI tools to summarize information, draft analysis, and compare options efficiently to devote more time to validating decisions and improving product execution.
Requirements
- Bachelor’s degree or equivalent practical experience.
- 5+ years of professional experience.
- 1–2 years of experience in product management, product operations, or a related field.
- Experience with AI tools such as Claude, GPT, Codex, or similar technologies.
- Proven ability to use AI and automation tools in daily work to enhance productivity and decision-making.
- Strong understanding of the software development lifecycle and agile methodologies.
- Healthcare technology experience is strongly preferred; familiarity with virtual care, front-end revenue cycle, or patient portal/patient experience work is a plus.
- Ability to influence partners across functions and levels without direct authority.
- Strong analytical and communication skills, with the ability to translate complex information into clear actions.
- Comfort with ambiguity and fast-changing priorities, with a self-directed approach and accountability.
- Travel may be required for customer engagements, team offsites, and industry events as needed.
Technologies
Benefits
- Health benefits
- Financial benefits
- Commuter support
- Employee assistance programs
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
- Dog-friendly offices
- Flexible work-life balance
- Company events such as book clubs, external speakers, and hackathons
Position Summary (expanded)
This role helps shape how Product Operations drives delivery, governance, and consistent execution across the portfolio. You will partner with product managers and cross-functional teams to support feature execution, strengthen governance, and improve the flow of work through the product lifecycle. You will also contribute to defining practical AI standards that enhance productivity, quality, and decision-making. Based in Belfast, ME or Boston, MA, with a minimum in-office presence each week.
About the Team
The Product Operations team enhances product delivery by improving coordination, decision-making, and execution across the lifecycle. The team collaborates with product management, product analytics, engineering, and other cross-functional groups to move work from planning through launch. We help establish clear operating practices, measure outcomes, and guide the use of AI tools in day-to-day work.
Additional Responsibilities
- Contribute to continuous improvement by identifying recurring issues and sharing insights to refine team processes.
- Provide consultative guidance to reduce ambiguity around roles, data, and decision rights.
- Assist with preparing presentations, status updates, and decision materials for product and leadership stakeholders.
- Support special projects that improve product operating practices or align with broader team priorities.
- Help document workflows, standards, and best practices for Product Operations.
- Participate in team meetings, planning sessions, and cross-functional working groups as needed.
Expected Compensation
Base salary ranges from USD 83,000 to USD 141,000 annually. Base pay reflects experience, skills, and market rates and is one component of a broader Total Rewards package that may include annual discretionary bonuses and other incentives where eligible.
About Athenahealth
Our vision is to simplify an increasingly complex healthcare landscape by delivering IT solutions and expert services that remove daily hurdles for providers. We cultivate a diverse, mission-driven culture where athenistas collaborate to achieve our goals, supported by a commitment to inclusion, accountability, and mutual support. We prioritize diversity, equity, and inclusion across the workforce, customers, and communities we serve. In addition to comprehensive health and financial benefits, we offer location-specific perks such as commuter support, tuition assistance, employee resource groups, collaborative workspaces, and dog-friendly offices, along with flexible work arrangements and engaging events like book clubs, external speakers, and hackathons.
About the Team
The Product Operations team partners closely with product management, product analytics, engineering, and other cross-functional groups to move work from planning through launch. The team focuses on improving coordination, decision-making, and execution, while establishing clear operating practices and measuring outcomes. We also support the use of AI tools in day-to-day work to enhance productivity and decision quality.
