Product Operations, Senior Associate – Clinicals

athenahealth is building product delivery consistency across the athenaOne portfolio, with a focus on athenaClinicals and value-based care offerings. In this Product Operations, Senior Associate – Clinicals role (hybrid in Belfast, ME), you will partner with product managers and cross-functional teams to support feature execution, governance, and measurable outcomes throughout the product lifecycle.

What you’ll do

• Partner with product managers to support feature delivery from idea through general availability.
• Surface risks, trends, and portfolio insights to inform decision-making.
• Coordinate cross-team and portfolio dependencies to keep work moving.
• Support adherence to product development timelines and operating cadences.
• Support alpha and beta planning by reviewing test design and challenging assumptions.
• Help ensure features are measured against clear success criteria.
• Support readiness and release activities for AI-enabled product features.
• Validate use cases, assess risk, and help prepare customer-facing materials.
• Analyze portfolio data to identify risks, tradeoffs, and opportunities, then communicate recommendations to support prioritization.
• Help ensure product managers and product analytics partners deliver on measuring business and user outcomes.
• Use AI tools to summarize information, draft analysis, and compare options more efficiently, and support day-to-day Product Operations with AI and automation.
• Identify recurring issues and share insights that improve team processes.
• Provide consultative guidance to reduce ambiguity around roles, data, and decision rights.
• Support presentations, status updates, and decision materials for product and leadership stakeholders.
• Document workflows, standards, and best practices for Product Operations.
• Assist with special projects that improve product operating practices or support broader priorities.

What you bring

• Bachelor’s degree or equivalent practical experience.
• 5+ years of professional experience.
• 1–2 years of experience in product management, product operations, or a related field.
• Experience with electronic health records, clinical workflows, population health, and value-based care payments preferred.
• Experience with AI tools such as Claude, GPT, Codex, or similar tools.
• Demonstrated ability to use AI and automation tools in daily work to improve productivity and decision-making.
• Strong understanding of the software development lifecycle and agile methodologies.
• Healthcare technology experience strongly preferred.
• Proven ability to influence partners across functions and levels without direct authority.
• Strong analytical and communication skills, with the ability to translate complex information into clear actions.
• Comfortable working in ambiguous, fast-changing environments.
• Self-directed with strong follow-through and accountability.

Role details

• Based in Belfast, ME or Boston, MA, with a minimum of one day per week in office.
• Position supports how Product Operations drives product delivery, decision-making, and operational consistency across the athenaOne portfolio, with a focus on athenaClinicals and value-based care offerings.

Total Rewards and benefits

• Annual discretionary bonus plan, plus a variable compensation plan.
• Equity plans.
• Health and financial benefits.
• Commuter support.
• Employee assistance programs and tuition assistance.
• Employee resource groups and collaborative workspaces.
• Some offices welcome dogs.
• Flexibility for better work-life balance.
• Full-time role with consistent communication and digital collaboration tools.
• Events throughout the year, including book clubs, external speakers, and hackathons.

Compensation

$96,000 - $164,000 USD per year. Base pay depends on experience, knowledge and skills, how qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of a competitive Total Rewards package, which may include short and long-term incentives such as an annual discretionary bonus plan, variable compensation plan, and equity plans based on role eligibility.