Customer Engagement

Customer Engagement Product Jobs

3 jobs found

2d ago

Manager of Product Operations – Customer Engagement

Athenahealth Belfast, ME

Belfast, ME

2d ago

$104k - $176k/yr Full time Manager Alpha/beta Customer Engagement

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Job Description

Athenahealth is looking for a Manager of Product Operations – Customer Engagement to lead its alpha and beta customer engagement program within the RCM Transformation division. This role helps identify, recruit, and engage customers during product development, while shifting engagement practices from manual workflows to scalable, automated processes supported by data and analytics.

Based onsite in Belfast, ME, the manager will work with cross-functional partners across product operations, marketing operations, customer communications, analytics, and tooling. The position offers significant autonomy and visible leadership alignment as the team transforms how customer engagement work gets done.

What you’ll do

Lead a team through a transformation period while maintaining operational excellence in alpha and beta customer engagement
Evolve alpha and beta processes from manual to automated and scaled, partnering across product operations, marketing operations, customer communications, and analytics and tooling teams
Strengthen relationships with Customer Success Managers to improve strategic customer engagement and post-release sentiment
Provide executive-level insights on alpha and beta engagement metrics and customer feedback
Transform and build simultaneously, expanding both strategic value and the way work is executed
Operate at the intersection of product, operations, marketing, and customer success with high visibility to leadership
Lead through change while keeping the team motivated and focused on measurable impact

What you bring

Bachelor’s degree required
7+ years of professional experience, including 3+ years managing teams
Demonstrated change management and process transformation experience in complex organizations
Strong cross-functional influence and excellent communication skills across different audiences and contexts
Experience in product operations, product management, or customer engagement roles, preferably in healthcare or B2B SaaS
Strategic mindset with strong operational execution
Data fluency, including comfort analyzing metrics and using data-backed decision making
Track record of developing teams and building shared ownership
Ability to spend 10% of time on tri-annual offsites and industry education (conferences, customer events, etc.)

Team context

The Product & RCM Operations team is featured by Gartner and in Melissa Perri’s book Product Operations: How Successful Companies Build Better Products at Scale
It plays a critical role in governing over 260 scrum teams delivering features to more than 10,000 customers, supporting Athenahealth’s vision of a thriving healthcare ecosystem
Leads cross-functional ceremonies, creates clear and compelling narratives, and helps align internal and external stakeholders on the value and direction of product investments
Mission: amplify the impact of R&D efforts by making the roadmap visible, understandable, and inspiring

Compensation and total rewards

USD 104,000 - 176,000 per year
Base pay depends on job-related experience, relevant knowledge and skills, comparison to others in similar roles, and geographical market rates
Total Rewards may include short- and long-term incentives such as an annual discretionary bonus plan, variable compensation plan, and equity plans (depending on role eligibility)

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2mo ago

Agentic Product Manager

JPMorganChase New York, NY

New York, NY

2mo ago Closed

$123k - $201k/yr Full time Marketing Agentic Channel Management

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

Responsibilities

Own and implement the engagement and adoption strategy for the agentic experience, defining entry points, proactive messaging, and notification schemas that boost discoverability and repeat usage.
Lead user research and behavioral data analysis to surface friction points and opportunities along the customer journey, translating insights into a prioritized roadmap of initiatives.
Steward a backlog spanning messaging, engagement surfaces, and channel integrations, ensuring alignment with the broader agentic strategic roadmap.
Design and monitor the engagement metrics framework, including adoption, habituation, message click-through, and retention, and collaborate with analytics to define go/no-go criteria across rollout phases.

Requirements

5+ years of product management experience with a proven focus on customer engagement, growth, or digital channel strategy.
Deep understanding of the product development lifecycle, with strong fluency in behavioral analytics, A/B testing, and data-driven decision making.
Proven ability to drive adoption and engagement across complex multi-channel digital products, including push notifications, in-app messaging, and proactive customer communications.
Strong stakeholder management enabling alignment of cross-functional teams (Channels, Communications, Marketing, Analytics) and independent decision making.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare support
Tuition reimbursement
Mental health resources
Financial coaching

Preferred Qualifications, Capabilities, and Skills

Experience thriving in a highly matrixed, complex organization.
Experience with AI-powered or agentic product experiences, personalization engines, or proactive customer communication platforms.

About Us

JPMorgan Chase is a leading financial services firm serving millions of households and small businesses with a broad range of products. Our mission centers on creating engaged, lifelong relationships and putting customers at the heart of everything we do, while also supporting small businesses, nonprofits, and cities with tailored solutions.

About the Team

The Consumer & Community Banking division serves Chase customers with a wide spectrum of financial services, including personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. We lead in U.S. credit card sales and deposit growth and maintain widely used digital solutions, all while achieving high customer satisfaction. The Digital team focuses on developing innovative, industry-leading products and experiences that help customers access, share, and control their financial data to make informed decisions. Our teams pursue innovation while upholding Chase’s data sharing principles around security, customer control, convenience, and privacy.

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2mo ago

Lead CX/UX Research Consultant (AI‑Enabled Experiences) - Hybrid R0057916

Wolters Kluwer Minneapolis, MN

Minneapolis, MN

2mo ago Closed

$118k - $207k/yr Full time Ai Workflows Analytics Customer Engagement

This position is no longer accepting applications (closed Aug 1, 2026).

Job Description

Wolters Kluwer offers a benefits-forward environment that supports collaboration, growth, and work-life balance. Eligible colleagues gain access to Medical, Dental, and Vision plans; a 401(k) plan; FSA or HSA options; commuter benefits; a Tuition Assistance Plan; paid vacation and sick time; paid parental leave; and bonus eligibility. This is a hybrid role within the Financial & Corporate Compliance unit, focused on shaping AI-enabled user experiences through strategic research leadership.

Location: Minneapolis, MN, hybrid work arrangement. Salary: USD 118,300 to 207,400 per year. The position combines senior level CX and UX research leadership with close collaboration across Product, Engineering, Data Science, and Design to inform strategy, design, and delivery using user insights.

Responsibilities

Define the long term vision and strategy for user experience research for the segment, aligning with business objectives and goals in partnership with Leaders in Product Management, UX Design, and Engineering.
Provide close collaboration with senior business stakeholders and development heads to deliver world class experiences through data driven decision making.
Work with Product Managers to understand business goals at both portfolio and product levels.
Plan and execute user research initiatives using a mix of generative and evaluative methods, adapting to varying levels of complexity.
Coordinate generative and evaluative studies of differing intricacy and methodologies.
Partner with embedded UX design leads and teams to evaluate prototypes and solutions with customers.
Help product teams develop a deep understanding of user needs, behaviors, and motivations.
Ensure research findings, data, and insights inform design decisions and validate solutions across products.
Foster a culture of feedback and metrics to drive continuous improvement in the user experience.
Apply AI assisted data analysis techniques to accelerate synthesis of qualitative and quantitative research data, including clustering themes and identifying patterns across large datasets.
Utilize AI supported persona development and segmentation to evolve evidence based user archetypes grounded in behavioral and contextual data.
Contribute to AI enabled journey mapping and experience modeling approaches to help product teams reason about complex multi step workflows.
Collaborate with Product, Design, and Data Science to evaluate and shape AI systems that support research operations, customer intelligence, and experience measurement.
Critically assess AI generated insights for bias, validity, explainability, and alignment with user needs, regulatory constraints, and ethical design principles.
Guide stakeholders on where AI meaningfully enhances research and decision making while identifying scenarios where human led research remains essential.
Work with cross functional teams to ensure alignment and a shared understanding of user experience goals.
Communicate status and metrics regularly to management and stakeholders in a transparent manner.
Advocate for standard processes that ensure quality and consistency, and promote a cohesive approach across the business group or division.
Involve all members of cross functional teams in research and analysis efforts.
Stay current with the latest trends, technologies, and best practices in user experience research.
Provide thought leadership on emerging UX trends and innovations and keep abreast of new practices, innovations, and tools.

Requirements

Minimum of 10 years of relevant research experience.
Significant experience collaborating with senior clients, stakeholders, and developers.
Record of driving large scale culture change that improves business performance.
Exceptional communication and presentation skills.
Experience working in a Lean or Agile development environment.
Strong time and project management capabilities.
Some experience in the Finance and Compliance domain is preferred.
Some experience with organizational change management.

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Customer Engagement Product Jobs

Manager of Product Operations – Customer Engagement

Agentic Product Manager

Lead CX/UX Research Consultant (AI‑Enabled Experiences) - Hybrid R0057916

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