Boca Raton, FL

Product Jobs in Boca Raton, FL

3 jobs found

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Today

Product Owner

Modernizing Medicine, Inc. Boca Raton, FL

Boca Raton, FL

Today

Full time Cures Act Dea Electronic Medical Records

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Job Description

Modernizing Medicine, Inc. (ModMed) is seeking a Product Owner to act as a primary subject matter expert for its ePrescribing (eRx) team. In this hybrid role based in Boca Raton, FL, you will connect technical needs with product strategy while working closely with Product Management, internal engineering teams, and external partners to support innovation, issue resolution, and regulatory compliance across the EMA suite.

What you will do

Serve as the definitive ePrescribing (eRx) product resource for cross-functional ModMed teams, providing guidance on product functionality and workflows.
Partner with Product Management to develop, scope, and manage ePrescribing initiatives aligned to customer needs, industry shifts, and value-add opportunities.
Work with internal teams to identify, debug, and resolve product issues reported by customers, solution partners, and internal stakeholders.
Join periodic partner conversations to stay informed on industry issues and to evaluate value-add solutions proposed by external vendors.
Monitor Key Performance Indicators (KPIs) to confirm eRx features deliver measurable value to both the business and customers.
Proactively surface and communicate new certification requirements, including DEA, ONC, and Cures Act, to maintain federal regulatory compliance.

What you bring

2+ years of experience.
A Bachelor’s degree is required/strongly indicated (Bachelor’s degree preferred per posting).
Strong working knowledge of ModMed’s proprietary software, specifically EMA modules that interact with eRx workflows, or 2+ years of business analyst or product owner experience with an EMR company.
Understanding of healthcare regulatory bodies and standards, including NCPDP, Surescripts, DEA, ONC, and Cures Act (preferred).
Proven ability to debug complex product issues and collaborate with technical teams on durable, long-term solutions.
Experience generating metrics and translating data into actionable business insights.
Creative thinking when scoping new capabilities and working within constraints common to healthcare technology.
Excellent communication skills with the ability to lead Initiative discussions across multiple departments.
Interest in hybrid work within ModMed’s Boca Raton, FL headquarters environment (ideal).

Tools and platforms

EMA
ePrescribing (eRx)
NCPDP
Surescripts
DEA
ONC
Cures Act
EMR

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation.
After one year of employment, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs.
Company-paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
Company-sponsored Business Resource & Special Interest Groups that support engaged communities within ModMed.
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
Global presence and in-person collaboration opportunities, including dog-friendly HQ in the US, hybrid office-based roles, and remote availability for some roles.
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within the BRIC headquarters.

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Today

Technical Product Owner, Contact Center

MDVIP LLC Boca Raton, FL

Boca Raton, FL

Today

Full time Ai Workflows Aws Connect Ccaas

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Job Description

Own the operational roadmap for telephony in MDVIP’s contact center, bridging CX operations and technology delivery for NICE CXone integrated with Salesforce CRM.

Responsibilities

Coordinate with the broader product team to drive the operational roadmap for telephony solutions, including standardization and optimization initiatives.
Support governance for call flows, routing logic, IVR design, and change management, ensuring designs are scalable and repeatable across the enterprise.
Maintain documentation discipline across operational standards, configuration guidance, and platform runbooks.
Serve as a liaison between CX operational leadership, workforce management, quality teams, and Technology Product Owners to translate operational and compliance needs into platform capabilities and system requirements.
Partner with cross-functional and international teams to iteratively deliver contact center products, aligning to time and budget constraints.
Provide timely, tailored updates across engineering teams and product managers, translating technical solutions for business audiences.
Contribute to management of requirement backlogs within NICE CXone, sharing ownership with fellow product owners.
Support scope management, feature prioritization, and journey-mapping workshops across CCaaS implementations.
Participate in technical discussions to help define system architecture, telephony integrations, and data flows that inform feature development.
Maintain and evolve existing IVR scripts and call flows.
Evaluate, pilot, and scale AI agent capabilities within NICE CXone, balancing innovation with operational, compliance, and CX guardrails.
Define requirements and success criteria for AI-assisted interactions across voice and digital channels, aligning with governance standards and monitoring performance to iterate based on quality and CX outcomes.

Requirements

Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, Telecommunications, or a related field, or equivalent relevant experience.
2+ years of experience in a Telephony/Contact Center Technical Product Owner role (or similar), or 4+ years of experience in related contact center operations, technology, or product roles.
Experience with NICE CXone or comparable enterprise contact center platforms (examples: AWS Connect, Genesys, Verint, Five9).
Experience supporting operational product ownership within contact center or telephony platforms, including evolving capabilities beyond initial implementation.
Experience with product ownership and agile practices, including backlog management, user stories, and stakeholder management.
Strong documentation and technical writing skills, including proficiency in user stories, acceptance criteria, requirements documentation, and flow diagrams.
Familiarity with AI agent or conversational AI capabilities within contact center platforms is a strong plus.

Technologies

NICE CXone
Salesforce
Telephony
IVR
Omnichannel routing platforms
AWS Connect
Genesys
Verint
Five9
CCaaS
AI agents
Conversational AI

Benefits

Competitive Compensation: Attractive base salary with performance-based incentives.
Insurance & Retirement: Health, dental, vision insurance, and retirement plans.
Growth: Access to ongoing training and leadership development programs.

Work Environment

Prolonged periods of sitting and using hands/fingers while working on a computer.
Specific vision abilities required: close vision and ability to adjust focus from near to far.
Must talk and/or hear for significant periods each day.
Ability to lift and/or move up to 30 pounds periodically.
Employee must be able to work autonomously from a home office when not traveling.

Location: Boca Raton, FL (onsite)

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5d ago

Senior Technical Product Owner - Analytics

MDVIP LLC Boca Raton, FL

Boca Raton, FL

5d ago

Full time Senior Ai Workflows Analytics

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Job Description

MDVIP LLC is building and scaling data products that turn healthcare insights into measurable business outcomes. In this onsite role in Boca Raton, Florida, you will lead the end-to-end product backlog for assigned analytics data products, working closely with business stakeholders and engineering to ship capabilities grounded in data, clear requirements, and trackable success metrics.

What you’ll own

Develop deep product expertise across business and technical domains, including doctor and patient personas, value proposition, competitive landscape, business workflows, and the underlying data assets, architecture, and technical components.
Own the product backlog and requirements for assigned data products, partnering with business teams such as marketing, operations, sales, and member services to translate goals into user stories, technical requirements, and acceptance criteria.
Design conceptual data models that convert business questions into a shared, well-structured view of MDVIP data, defining entities, relationships, metrics, and definitions. Partner with data architects and data engineers to move from conceptual to physical implementation.
Demonstrate hands-on data mastery throughout delivery by personally querying and analyzing data using SQL and Python, sizing opportunities, prioritizing the backlog, and measuring ROI for delivered features.
Define and track success metrics for every product and feature shipped by setting baselines with business partners before launch and reporting actual business impact after release (including revenue, retention, efficiency, and member experience).
Apply AI throughout the product lifecycle, using AI tools to accelerate analysis, requirements development, prototyping, and testing, and supporting an AI-first approach to how data products are built and delivered.
Drive AI-based data self-service capabilities with marketing and operations so business users can answer questions directly from key data assets, reducing reliance on custom dashboards and one-off reporting.
Create wireframes and mockups for dashboards and data visualization using BI tools, iterating with business users and developers to ensure visualizations answer the right questions.
Analyze the current platform in the context of end-to-end business processes spanning marketing campaigns, sales workflows, member services operations, and the systems behind them, using data to quantify operational issues and recommend enhancements from planning through testing and implementation.
Validate solutions via quality assurance and ownership of user acceptance (UAT) plans with business stakeholders, collaborating with engineering during user testing and complex validation sessions and adjusting solutions to ensure business needs are met.
Provide product input into architecture decisions for EMR and proprietary data assets to support AI-driven insights, business team effectiveness, and a best-in-class member experience across a member’s health journey.
Use working knowledge of the healthcare industry to translate needs and opportunities into well-formed user stories, while ensuring assigned products meet healthcare regulatory requirements such as HIPAA and other relevant compliance standards.

How you’ll work with the team

Facilitate agile ceremonies, including scrum, backlog refinement, sprint planning, and reviews, to maintain clarity and alignment across business and engineering, even as requirements evolve.

Required qualifications

Bachelor’s degree from a four-year college or university
Minimum 3 years of related experience in product ownership, business analysis, or technical product management, preferably supporting analytics or data products
Demonstrated hands-on data skills: strong SQL and Python, analytics tooling, and experience with modern data platforms such as Databricks; experience designing conceptual and logical data models
Ability to act as a liaison between business and engineering, own a product backlog, and facilitate agile ceremonies (scrum, backlog refinement, sprint planning)
Experience building wireframes and dashboards with BI/data-visualization tools such as Power BI and Tableau
Practical experience applying AI/LLM tools in a product or analytics context

Technologies

SQL
Python
Databricks
Power BI
Tableau
AI/LLM

Preferred qualification

Track record of partnering with business teams to deliver measurable outcomes

Benefits

Health, dental, and vision insurance
Retirement plans
Competitive compensation with performance-based incentives (eligible roles)
Professional development: ongoing training and leadership development programs
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation, Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law

Pay transparency

Pay is based on several factors including market location, and may vary depending on job-related knowledge, skills, education/training, and work experience.
Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements.
Payments under these annual programs are not guaranteed and depend on factors such as individual performance, business unit performance, and company performance.

Equal opportunity

MDVIP LLC is an equal opportunity employer and welcomes applicants of all backgrounds. They do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. They believe diversity and inclusion drive innovation and strengthen company culture.

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Product Jobs in Boca Raton, FL

Product Owner

Technical Product Owner, Contact Center

Senior Technical Product Owner - Analytics

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