Product Jobs in Cottonwood Heights, UT

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Product Manager

Breeze Airways Cottonwood Heights, UT

Cottonwood Heights, UT

Today

Full time Ai Workflows Business Analytics Customer Experience

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Job Description

Product Manager role at Breeze Airways, focused on digital products that help Guests resolve issues independently and improve Guest Empowerment Team (GET) response and resolution times.

Responsibilities

Spot opportunities within your product area that produce meaningful outcomes for Guests and GET agents, based on a deep understanding of their needs
Own the Guest Empowerment product roadmap and manage priorities
Maintain a value-based prioritized backlog aligned to Breeze Airways business strategy and goals, using data to justify prioritization
Collect and synthesize Guest insights through data analysis with GET and Digital Analytics teams, plus qualitative research with the UI/UX team
Develop hypotheses, research opportunities, and secure buy-in for future features across multiple channels and platforms
Collaborate with design and engineering on quick prototypes and tests to challenge assumptions and hypotheses
Use AI tools to speed up discovery, prototyping, and analysis, including synthesizing research, building prototypes, and exploring data
Partner with Digital Analytics to design and prioritize digital experimentation (A/B tests, multivariate experiments, etc.) to extract Guest insights and drive product outcomes
Use a range of inputs to guide product direction, including competitive intelligence, Guest behavior, contact reasons and volumes, web and app analytics, and other business metrics
Run daily and weekly backlog and roadmap prioritization, working with engineering and design to refine work and make scope trade-offs
Create concise business requirements, user stories, and feature definitions
Prioritize features based on Guest and business impact and influence stakeholders across the organization
Coordinate with the Manager, Product Management on company-wide development, identifying dependencies, potential impact to the delivery team, and opportunities for broader impact
Work with operational stakeholders to plan and prepare launches in your product area
Measure post-launch performance and iterate until desired outcomes are reached, including contact rate, containment, self-service resolution, and response and resolution times

Requirements

4-year degree in Business, Computer Science, Digital Marketing, E-commerce, Engineering, or related fields (or 4+ years additional relevant experience)
3+ years experience in web or digital product management (or related experience)
Experience developing mission-critical features and applications for a customer support organization
Comfort using data to identify trends and build a case for change
Strong Agile product development and planning skills, including planning across dependent products at scale
High-performance orientation: work well under pressure, prioritize effectively, meet deadlines, and stay flexible
Attention to detail, organization, and time management
Ability to complete projects on time with minimal supervision, including ability to work varied hours when needed
Authorization to work in the US as defined by the Immigration Reform Act of 1986
Knowledge of Agile product management methodology and tools
Hands-on fluency with AI tools (Claude, ChatGPT, Copilot) for day-to-day product work, including sound judgment on when to trust and when to verify outputs
Ability to simplify complex problems
Skill translating high-level goals into practical initiatives and execution
Strong verbal and written communication, including analysis, interpretation, and reasoning
Strong understanding and application of mathematical and statistical concepts
Strength across analytical, prioritization, interpersonal, problem-solving, presentation, and planning skills
Alignment with Breeze values, mission, and safety culture
Ability to work with individuals and teams at all levels

Technologies

A/B tests
Multivariate experiments
AI tools
Claude
ChatGPT
Copilot
GrowthBook
Optimizely
VWO

Benefits

Health, Vision and Dental
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
PTO
Travel on Breeze and other Airlines too!

Preferred Qualifications

2+ years of experience working closely with a customer support team
Advanced degree (MBA, Master's)
Additional training or certification, including Agile Methodology or Product Management
Experience defining or shipping AI-powered product features, including evaluating quality, risk, and Guest impact
Experience with experimentation platforms (GrowthBook, Optimizely, VWO, etc.) and web analytics
Experience managing third-party integrations and vendor relationships
Experience shipping products on both web and native mobile apps
Interest in aviation or travel

Physical Demands & Working Conditions

Prolonged periods of sitting at a desk and working on a computer
Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment
Occasionally lift and/or move up to 15 pounds
Occasional standing, walking, bending, and reaching within an office environment
Clear verbal and written communication, requiring adequate speech, hearing, and vision

Location

Cottonwood Heights, UT (onsite)

Team Breeze Application Note

Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.

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