Product Manager

Product Manager role at Breeze Airways, focused on digital products that help Guests resolve issues independently and improve Guest Empowerment Team (GET) response and resolution times.

Responsibilities

• Spot opportunities within your product area that produce meaningful outcomes for Guests and GET agents, based on a deep understanding of their needs
• Own the Guest Empowerment product roadmap and manage priorities
• Maintain a value-based prioritized backlog aligned to Breeze Airways business strategy and goals, using data to justify prioritization
• Collect and synthesize Guest insights through data analysis with GET and Digital Analytics teams, plus qualitative research with the UI/UX team
• Develop hypotheses, research opportunities, and secure buy-in for future features across multiple channels and platforms
• Collaborate with design and engineering on quick prototypes and tests to challenge assumptions and hypotheses
• Use AI tools to speed up discovery, prototyping, and analysis, including synthesizing research, building prototypes, and exploring data
• Partner with Digital Analytics to design and prioritize digital experimentation (A/B tests, multivariate experiments, etc.) to extract Guest insights and drive product outcomes
• Use a range of inputs to guide product direction, including competitive intelligence, Guest behavior, contact reasons and volumes, web and app analytics, and other business metrics
• Run daily and weekly backlog and roadmap prioritization, working with engineering and design to refine work and make scope trade-offs
• Create concise business requirements, user stories, and feature definitions
• Prioritize features based on Guest and business impact and influence stakeholders across the organization
• Coordinate with the Manager, Product Management on company-wide development, identifying dependencies, potential impact to the delivery team, and opportunities for broader impact
• Work with operational stakeholders to plan and prepare launches in your product area
• Measure post-launch performance and iterate until desired outcomes are reached, including contact rate, containment, self-service resolution, and response and resolution times

Requirements

• 4-year degree in Business, Computer Science, Digital Marketing, E-commerce, Engineering, or related fields (or 4+ years additional relevant experience)
• 3+ years experience in web or digital product management (or related experience)
• Experience developing mission-critical features and applications for a customer support organization
• Comfort using data to identify trends and build a case for change
• Strong Agile product development and planning skills, including planning across dependent products at scale
• High-performance orientation: work well under pressure, prioritize effectively, meet deadlines, and stay flexible
• Attention to detail, organization, and time management
• Ability to complete projects on time with minimal supervision, including ability to work varied hours when needed
• Authorization to work in the US as defined by the Immigration Reform Act of 1986
• Knowledge of Agile product management methodology and tools
• Hands-on fluency with AI tools (Claude, ChatGPT, Copilot) for day-to-day product work, including sound judgment on when to trust and when to verify outputs
• Ability to simplify complex problems
• Skill translating high-level goals into practical initiatives and execution
• Strong verbal and written communication, including analysis, interpretation, and reasoning
• Strong understanding and application of mathematical and statistical concepts
• Strength across analytical, prioritization, interpersonal, problem-solving, presentation, and planning skills
• Alignment with Breeze values, mission, and safety culture
• Ability to work with individuals and teams at all levels

Technologies

• A/B tests
• Multivariate experiments
• AI tools
• Claude
• ChatGPT
• Copilot
• GrowthBook
• Optimizely
• VWO

Benefits

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!

Preferred Qualifications

• 2+ years of experience working closely with a customer support team
• Advanced degree (MBA, Master's)
• Additional training or certification, including Agile Methodology or Product Management
• Experience defining or shipping AI-powered product features, including evaluating quality, risk, and Guest impact
• Experience with experimentation platforms (GrowthBook, Optimizely, VWO, etc.) and web analytics
• Experience managing third-party integrations and vendor relationships
• Experience shipping products on both web and native mobile apps
• Interest in aviation or travel

Physical Demands & Working Conditions

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, handling documents, and operating standard office equipment
• Occasionally lift and/or move up to 15 pounds
• Occasional standing, walking, bending, and reaching within an office environment
• Clear verbal and written communication, requiring adequate speech, hearing, and vision

Location

• Cottonwood Heights, UT (onsite)

Team Breeze Application Note

• Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.