Product Jobs in Weehawken, NJ

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Product Manager, CRM

UBS Weehawken, NJ

Weehawken, NJ

Today

$90k - $120k/yr Full time Manager CRM Management

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Job Description

UBS is hiring a Product Manager, CRM to execute a Microsoft Dynamics 365 CRM strategy for US Wealth Management and drive delivery, prioritization, and adoption in an agile team.

Responsibilities

Execute against the Microsoft Dynamics 365 CRM product strategy in partnership with business and leadership
Create stakeholder buy-in for the CRM vision and roadmap
Translate the strategic roadmap into a delivery schedule with tangible requirements and clear success criteria
Collaborate cross-functionally to identify and mitigate risks to the delivery schedule
Adapt approaches based on changing program needs where applicable
Drive prioritization and execution of CRM product features and key initiatives within the CRM and broader Service Enablement portfolio
Formulate and be accountable for OKRs for CRM aligned to business goals and designed to drive user outcomes
Lead teams and influence partners within an innovative, rapidly evolving agile organizational structure
Manage key vendor relationships and monitor industry trends to support a leading CRM offering for support teams and home office personnel
Provide support and home office teams with the digital tools needed to service clients and grow the business
Lead a group of subject matter experts delivering a highly competitive CRM platform for US Wealth Management users
Drive CRM delivery, awareness, and adoption; engage with users to collect feedback for future enhancements
Partner across the organization to lead planning, development, rollout, communications, training, and other critical success factors for the CRM platform

Requirements

Proven experience as a project manager and/or other applicable leadership positions
Ideally 3+ years experience working with CRM systems (experience with Microsoft Dynamics 365 is a plus)
Ideally 5+ years financial services industry experience
Excellent knowledge of the US wealth management competitive landscape
Strong verbal, written communication, and presentation skills across all levels of the organization
Experience directly leading and developing a team of experienced professionals
Strong problem-solving skills with a practical, hands-on delivery approach
Excellent leadership and organizational skills
Proven ability to develop product strategies and communicate recommendations to executive management
Team-oriented, enthusiastic, positive, polished, poised, and professional
Strong technology aptitude; comfortable learning, using, and teaching technical concepts
Self-motivated with a high degree of autonomy in setting priorities and managing deadlines
Curious and interested in new digital capabilities delivered within and beyond financial services
Adaptive and able to stay cool under pressure
Collaborative partner and respected manager who knows how to get things done

Technologies

Microsoft Dynamics 365

Team

Work as part of the CRM Crew in the Microsoft Dynamics D365 Service Pod at UBS Wealth Management headquarters in Weehawken, NJ
Mission: provide support and home office teams with the digital tools needed to strategically service clients and grow the business
Role includes leading a group of subject matter experts for the CRM platform serving US Wealth Management users
Responsibilities include driving delivery, awareness, and adoption, plus gathering user feedback to prioritize future enhancements
Coordinate planning, development, rollout, communications, training, and other key factors for CRM success

About UBS

Leading global wealth manager and leading universal bank in Switzerland
Provides diversified asset management solutions and focused investment banking capabilities
Headquartered in Zurich, Switzerland, present in more than 50 markets

Location

Weehawken, NJ (onsite)

Salary

Indicative gross base salary range: USD 90,000 - 120,000 per year
Expected salary determined by role-required experience, qualifications, education, location, and skill level
UBS offers competitive benefits (see ubs.com/employee-benefits for details)
Additional variable compensation or awards may be provided at UBS discretion

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