Winter Haven, FL

Product Jobs in Winter Haven, FL

2 jobs found

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Today

Product Owner

South State Bank Winter Haven, FL

Winter Haven, FL

Today

Full time Marketing Ai Workflows Application Support

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Job Description

South State Bank is looking for a Product Owner to manage a product backlog tied to assigned Commercial Salesforce CRM, nCino, or related AI capabilities product areas. This role translates business needs into actionable backlog work, aligning delivery with product strategy, platform standards, and an agile operating model.

Working closely with a Lead Product Owner, business stakeholders, and technology teams, you will shape backlog items from intake through sequencing, collaborate through sprint and release execution, and ensure teams have clear scope, intent, and acceptance criteria.

What you’ll do

Own and manage the product backlog for assigned Salesforce CRM, nCino, or related AI capabilities product areas
Translate business needs into well-defined backlog items, user stories, and acceptance criteria
Prioritize backlog items based on business value, risk, dependencies, and capacity
Ensure backlog items are refined, ready, and sequenced appropriately for delivery
Partner with delivery teams to support sprint and release execution
Clarify scope, intent, and acceptance criteria throughout delivery
Participate in refinement, planning, reviews, and retrospectives as needed
Identify and surface risks, dependencies, and delivery challenges early
Serve as the primary product contact for business stakeholders at the execution level
Gather input, feedback, and validation to inform backlog priorities
Communicate progress, changes, and tradeoffs clearly and consistently
Escalate delivery or priority conflicts through the Lead Product Owner as needed
Partner with Architecture, Data, and Engineering teams during solution shaping
Ensure backlog items and solutions align to defined business capabilities and platform standards
Support testing and validation activities by clarifying expected outcomes
Contribute to release readiness, documentation, and change communication
Operate within the established product and agile operating model, following standard intake, prioritization, and refinement practices
Continuously improve backlog quality and execution effectiveness
Support consistent application of product practices across teams
Manage workload across competing priorities and deliverables
Communicate effectively with business and technology partners, including participation in knowledge sharing and continuous improvement activities
Represent the product organization in a professional and collaborative manner

Requirements

Bachelor’s degree or equivalent experience
4+ years of experience in FinTech or other software delivery environment
4+ years of experience in a Product Owner, Business Analyst, or similar role
Experience working in agile delivery environments required
Experience in financial services or regulated industries preferred
Experience with Salesforce CRM and/or related AI capabilities
Strong background in Commercial Lending CRM processes, including sales processes, client relationship management, pipeline and opportunity management
Proven experience supporting transformational initiatives with lending or credit practices
Demonstrated ability to work cross-functionally with Business, Technology, Operations, and Risk partners
Strong analytical, problem-solving, and requirement gathering skills
Experience writing user stories, defining acceptance criteria, and managing technology delivery in an agile environment
Excellent communication skills and ability to translate complex workflows into clear, actionable requirements
Certified Scrum Product Owner (CSPO) or equivalent
Salesforce Platform - Administrator
Understanding of agile product ownership and delivery practices
Knowledge of backlog management and prioritization techniques
Familiarity with solution design concepts and business capability alignment
Awareness of SDLC, risk, and compliance requirements in regulated environments
Knowledge of commercial banking processes and platforms preferred
Strong backlog grooming and requirements definition skills
Ability to facilitate conversations around scope, priorities, and tradeoffs
Effective stakeholder communication and collaboration skills
Strong organizational and analytical skills
Ability to work effectively within cross-functional delivery teams
Ability to translate business needs into actionable backlog items
Ability to ensure solutions align to business capabilities and platform standards
Ability to operate effectively in fast-paced, iterative environments
Ability to identify risks and escalate appropriately
Ability to balance competing stakeholder needs within delivery constraints

Location and logistics

Location: Winter Haven, FL (onsite)
Supervisory responsibility: No direct supervisory responsibilities
Physical demands: Ability to communicate in person, on the phone, and through electronic channels; use a computer on a frequent basis; sit, walk, and/or stand for extended periods; bend and reach

Technology scope

Salesforce CRM
nCino
Related AI capabilities
Salesforce Platform - Administrator

Work environment

Office environment, with remote or hybrid alternatives only where a secure, distraction-free setting is available and a reliable internet connection is provided
Hybrid positions will report to a physical company location as directed by the manager

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1mo ago

Salesforce Marketing Cloud Product Owner

South State Bank Winter Haven, FL

Winter Haven, FL

1mo ago Closed

$116k - $186k/yr Full time Marketing Journey Builder Marketing Automation

This position is no longer accepting applications (closed Oct 22, 2026).

Job Description

South State Bank is seeking a Salesforce Marketing Cloud Product Owner to lead strategy, governance, and ongoing optimization of its Salesforce Marketing Cloud and Hightouch Customer Data Platform environment. In this hybrid role based in Winter Haven, FL, you will coordinate across Marketing, IT, data, compliance, vendors, and business stakeholders to keep the platform stable, secure, scalable, and aligned to business goals.

What you will do

Own and maintain the Salesforce Marketing Cloud roadmap, aligning platform priorities with marketing strategy, customer engagement objectives, business line needs, and enterprise technology direction.
Manage stakeholder intake, requirements gathering, prioritization, and backlog planning for campaigns, journeys, automations, platform enhancements, and operational improvements.
Lead campaign operations planning, including intake workflows, production timelines, QA checkpoints, approvals, deployment readiness, release coordination, and post-launch reviews.
Coordinate across multiple product backlogs while focusing on value maximization and continuous improvement to the product and delivery process.
Monitor platform health and performance signals, including send readiness, deliverability indicators, data movement, and operational risks; manage escalated issues and coordinate resolution with internal teams, Salesforce, and vendor partners.
Partner with IT, CRM, data, analytics, privacy, compliance, and business stakeholders to translate business needs into scalable platform capabilities, data requirements, and marketing automation solutions.
Establish and maintain governance standards and operating materials such as documentation, naming conventions, folder structures, operating procedures, QA checklists, and training resources for Salesforce Marketing Cloud users and stakeholders.
Support the design, execution, and optimization of customer journeys, email campaigns, automations, segmentation approaches, and personalization use cases across the customer lifecycle.
Coordinate platform releases, Salesforce updates, vendor escalations, enhancement requests, and change management activities to reduce risk and increase business value.
Analyze platform usage, campaign operations, and performance trends to identify opportunities for automation, efficiency, personalization, scalability, and value realization.
Ensure marketing automation activity follows applicable compliance, consent, privacy, data governance, and deliverability standards.
Act as the internal subject matter expert for Salesforce Marketing Cloud capabilities, limitations, operating model, governance, and best practices.

Qualifications

Bachelor’s degree in Marketing, Business, Communications, Information Systems, or a related field (or equivalent practical experience).
5+ years of experience in marketing automation, marketing operations, CRM, digital marketing, or related marketing technology roles.
Hands-on experience with Salesforce Marketing Cloud administration, campaign operations, journey management, segmentation, automation, and platform governance.
Strong understanding of Salesforce Marketing Cloud business units, user roles, permissions, sender profiles, send classifications, subscriber management, and campaign deployment processes.
Experience managing stakeholder intake, prioritization, project planning, release coordination, documentation, and cross-functional delivery.
Ability to translate business goals into technical requirements and explain platform capabilities, constraints, and operational tradeoffs to non-technical stakeholders.
Strong leadership, analytical, organizational, communication, troubleshooting, and process improvement skills.
Understanding of data privacy, consent management, email compliance, deliverability, and data quality best practices.
Salesforce Marketing Cloud certifications such as Marketing Cloud Administrator, Email Specialist, or Consultant.
Experience with Salesforce CRM, Marketing Cloud Connect, Financial Services Cloud, Customer Data Platforms, data integrations, APIs, or related MarTech infrastructure.
Familiarity with Journey Builder, Automation Studio, Email Studio, Content Builder, Contact Builder, Mobile Studio, Advertising, CloudPages, AMPscript, SQL, and HTML/CSS for email troubleshooting.
Experience working in a regulated or data-sensitive industry, preferably financial services.
Experience managing vendor relationships, platform roadmaps, QBRs, support escalations, and maturity planning.
Experience building scalable governance models, intake processes, QA standards, training resources, and operational playbooks.

Technologies

Salesforce Marketing Cloud
Hightouch Customer Data Platform
Salesforce CRM
Marketing Cloud Connect
Financial Services Cloud
Customer Data Platforms
APIs
Journey Builder
Automation Studio
Email Studio
Content Builder
Contact Builder
Mobile Studio
Advertising
CloudPages
AMPscript
SQL
HTML/CSS

Work setup and compensation

Location: Winter Haven, FL (hybrid)
Salary: USD 116,153 - 185,543 per year
Remote or hybrid requires a secure, distraction-free setting for remote work, with a reliable internet connection (cable or fiber preferred; mobile hotspots not acceptable). Hybrid roles report to a physical Company location as directed by the manager, typically in a standard office environment.
In accordance with Colorado and Virginia law, pay for this position is anticipated to be between $116,153.00 and $185,543.00, with actual offers determined based on skills, experience, and education.

Physical demands

Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods of time
Ability to bend and reach

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Product Jobs in Winter Haven, FL

Product Owner

Salesforce Marketing Cloud Product Owner

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