Application Support

Application Support Product Jobs

13 jobs found

Today

Product Operations Specialist

Water Technologies Boulder, CO

Boulder, CO

Today

$80k - $100k/yr Full time Marketing Application Support Business Systems

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Job Description

Water Technologies is seeking a Product Operations Specialist to keep product information consistent, complete, and current across core business systems. This onsite role in Boulder, CO supports the product management team by owning product lifecycle data processing, running ongoing data audits, and helping standardize the operating processes and metrics used to manage products.

What you’ll own

Maintain accurate, complete, and up-to-date product data across SAP and CPQ platforms, including product configurations, pricing structures, SKUs, and portfolio attributes
Act as the primary point of contact and subject matter expert for product-related data within SAP and SalesForce for the product management function
Manage end-to-end product lifecycle data processes, covering new product setup and configuration, product changes, transitions, and end-of-life activities
Run regular data audits to find and resolve inconsistencies, gaps, or errors across systems
Support new product launches by ensuring required data is entered and validated in SAP and SalesForce before go-to-market
Collaborate with developers in Jira to enhance SalesForce functionality, and develop and test CPQ structure and logic
Identify, document, and standardize product management processes across the function
Develop and maintain a library of business operating procedures (BOPs), playbooks, and process documentation for the product management team
Lead continuous improvement by spotting gaps in product management fundamentals and proposing practical solutions
Establish and track key operational metrics and KPIs to measure the health and efficiency of product management processes
Drive adoption of standardized workflows and tools across the product management team
Serve as a liaison for company-wide initiatives outside of the Analytical Solutions business unit that involve product management
Partner with stakeholders to gather requirements, define processes, and implement solutions that improve the product management team’s effectiveness
Support system enhancements, tool implementations, and change management efforts affecting the product management organization

Requirements

Experience working within product management or supporting a product portfolio
Familiarity with tools such as SAP, SalesForce, Google Suite, and Monday (Monday is a plus)
Experience with data visualization tools such as Power BI or Tableau
Ability to analyze the financial performance of a product line
Outstanding judgment, analytical, and critical thinking skills
Bachelor’s degree in Business or related field (or equivalent professional experience in a business role)
Minimum 3 years of professional experience in a product-centric role (e.g., product management, marketing, sales operations)

Technologies

SAP
SalesForce
CPQ (Configure, Price, Quote)
Jira
Google Suite
Monday
Power BI
Tableau

Compensation and benefits

Salary: USD 80,000 - 100,000 per year (range is market-based and may vary based on knowledge, skills, experience, market conditions, and internal peer equity)
Medical, Dental, & Vision insurance starting day 1
Life insurance
Paid time off
Paid holidays
Parental leave
401(k) plan with 3% default contribution plus matching
Flexible Spending & Health Savings Accounts
AD&D insurance
Disability insurance
Tuition reimbursement

Additional information

This position is expected to stay open until September 1, 2026. Applications should be submitted by this date to ensure consideration.
Applicants must be eligible to lawfully work in the U.S. immediately. The employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity.

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4d ago

Product Owner

Intone Networks Torrance, CA

Torrance, CA

4d ago

Full time Application Support Customer Experience Product Owner

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Job Description

Product Owner opportunity for Intone Networks’ digital product team in Torrance, CA (onsite).

Responsibilities

Own responsibilities across the full software development life cycle for both projects and production support.
Drive product grooming sessions and capture requirements with acceptance criteria.
Assist with prioritization and sizing of work.
Prepare and perform user acceptance testing (UAT).
Write and execute well planned test scripts for UAT; support other testing workstreams with triage and testing result reporting.
Write clear user stories and acceptance criteria.
Support launch activities and triage issues during warranty.
Lead the Product team and act as a subject matter expert for the Salesforce and mobile app environments.
Support nationwide operations for customers, dealers, and the field, including the chat line and inbox, training, and organizational change management.
Provide customer, field, and stakeholder communications; assist with field training and demos.
Work with Business and IT teams to document process flows and status reports.
Partner with CX, business, development, and testing resources to imagine, write, deliver, and test user stories.
Lead initiatives by meeting with leadership to articulate options, proposal plans, and budgets to gain approvals.
Maintain production operations to meet SLAs across payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, and license/cost/vendor management.
Lead agile spring planning, demos, retrospectives, and backlog management.

What you will be working on

Improve products through large projects, enhancements, and production support for:
- Client and Acura Finance websites
- Client Finance mobile app (launch channel to support payments)
- Agent service console and agent knowledge
- Customer communications and Marketing Cloud platform
Web channel: support client Finance and Acura Finance customers and expand self-service functionality to manage accounts online.
Mobile app channel: enable customers to make payments easily (new channel launching soon).
Agent service console and agent knowledge: support customer service representatives with tools to serve requests and knowledge summarizing standard operating procedures.
Customer communications via message center, email, SMS, web notifications, banner notifications, and partner managed messages; care and feeding of technical platform and templates.

Requirements

Customer facing product experience
Payments excellence
Roadmap and decision making
People skills and platform strategy
BA/BS degree
Agile certification for Product Owner or Scrum Master (prefer SAFe Agile)
Salesforce certifications (preferred); or ability to gain Salesforce admin certification by year 1
Minimum 3 years experience

Experience overview

3-5 years of product management, product development, or product operations experience with customer-facing, Fortune 500 digital products
3-5 years of leadership experience managing mixed teams (business/IT; internal/external; onshore/nearshore/offshore)
1-2 years of roadmap and business planning experience
Experience driving procurement: identifying options, evaluations, and RFI/RFP selection of tools and vendors
1-2 years of direct leadership experience managing associates (preferred)
2 years of payments, financial services, or captive finance industry experience
Mobile app experience (preferred)

Technologies

Salesforce
Mobile app
SAFe Agile
Salesforce admin certification
Salesforce certifications
Marketing Cloud

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4d ago

Sr. Salesforce BA/Product Owner - AI & Platform Enablement

Experis St. Louis, MO

St. Louis, MO

4d ago

$65+/hr Contract Marketing AI Enablement Ai Workflows

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Job Description

Work onsite in St. Louis (4 days/week) and take ownership of AI and Salesforce platform enablement for business-critical workflows. Experis offers medical, dental, and vision coverage, an Experis Upskilling Program, and paid holidays after 6 months of contracting. This is an open-ended W2 contract with potential for conversion.

What you’ll do

As a Sr. Salesforce Business Analyst and Product Owner focused on AI and Platform Enablement, you will design and drive adoption of AI-powered solutions alongside Salesforce platform enhancements. You’ll partner with stakeholders and technical teams to improve efficiency, knowledge management, and automation, bringing both product thinking and platform execution to delivery.

Lead the design, development, and implementation of AI capabilities and Salesforce platform enhancements.
Act as a subject matter expert on AI solutions and Salesforce best practices, advising stakeholders on solution design and implementation.
Test, validate, and optimize AI-generated outputs to ensure accuracy and reduce hallucinations or incorrect responses.
Gather, document, and analyze business requirements to define access personas, platform enhancements, and automation needs.
Design and support technical solutions spanning Salesforce objects, workflows, permissions, and automation.
Develop and implement platform health metrics, monitoring processes, and performance validation strategies.
Create governance documentation and operational procedures to support long-term platform sustainability.
Collaborate with cross-functional teams to deliver scalable AI and Salesforce solutions.
Participate in project planning, stakeholder meetings, testing efforts, and continuous improvement initiatives.

What you bring

Hands-on AI/LLM experience, including validating LLM/chatbot outputs, prompt engineering, response evaluation, and hallucination detection.
Experience with AI platforms, agent-based solutions, or modern LLM ecosystems (highly preferred).
Strong business analysis background, including requirements gathering, documentation, process improvement, and stakeholder management.
Product Owner or product delivery experience supporting business-critical platforms.
Salesforce platform experience, including user access models, permissions, Opportunity and Contact management, configuration, and automation (highly desired).
Solid understanding of solution design, implementation, testing, and post-launch support.
Ability to work independently, solve problems proactively, and operate with minimal supervision.
Excellent communication, collaboration, and relationship-building skills.
Cross-functional team experience in Agile environments (plus).

Tools and environment

Technologies: Salesforce, LLM, chatbot.

Location: St. Louis, MO (onsite 4 days/week). Pay: USD 65 per hourly. Type: W2 Contract.

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5d ago

Product Operations Manager

Splitero San Diego, CA 🇺🇸 Remote

San Diego, CA

5d ago

$130k - $160k/yr Full time Marketing Application Support Business Systems

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Job Description

Splitero is looking for a Product Operations Manager to build and run the operating layer that connects Splitero’s product and engineering teams with the operations organization that supports them. In this role, you’ll own the end-to-end intake and release enablement workflow, create measurement and feedback loops, and strengthen the processes and tooling that help features land successfully and improve roadmap inputs.

What you’ll own

Lead first-line review of inbound bug reports and operational issues, including reproducing, investigating, validating, and collecting the context needed before anything reaches a PM or engineer.
Separate false positives and work-as-designed reports from material issues, then route validated items to engineering with complete, well-formed tickets.
Assemble fast fact bases for material issues (such as scope, duration, and affected records) to support PM and director impact decisions.
Meet and report on response-time SLAs to operations, with speed treated as a core deliverable of the role.
Build and run a product enablement program for the operations org, including release training, documentation, change communications, and adoption follow-up with operational stakeholders.
Own the distinction between shipped and landed by verifying adoption after launch and closing gaps at the source with analytics and engineering support.
Turn recurring patterns of false positives and confusion into targeted training interventions, and provide actionable feedback to product and engineering to improve internal and external user experiences.
Instrument the intake system so every report is categorized (bug/training gap/product gap/config), trended over time, and published for visibility.
Support confirming definition-of-done gates in the release process, including tracking requirements, enabling readiness, and monitoring new features through release phases.
Produce recurring feedback reports that feed roadmap planning through a systematic voice of internal users, partners, and homeowners using Splitero’s platform.
Extend existing project management tools and workflows for intake, triage, and enablement; assess what exists, build on what’s working, and define what future success looks like.
Run product team operating cadences tied to delivery, including QBR preparation, delivery handoffs, and roadmap tooling.
Design the function for scale, with documentation and measurable outcomes that allow the work to split into dedicated support and enablement roles as the company grows.

Requirements

5–8 years across product operations, product management, technical program management, and/or product support.
Strong technical experience in a SaaS organization, with the ability to ask effective technical questions, triage issues, and assess urgency across product and operational conversations.
Experience standing up at least one function or process from scratch at a scaling company, including the ability to explain what you’d do differently and why.
Investigative instincts, including comfort reproducing issues and separating “broken” from “misunderstood.”
Technical credibility with engineers in either the Salesforce ecosystem or the open-source ecosystem of Node/React/Next/Postgres (or similar).
Experience driving adoption or enablement for non-technical audiences, with an understanding that communication shipped does not guarantee behavior change.
Data-fluency, with a tendency to count, trend, and use data for alignment across cross-functional teams.
Diplomatic accountability, including the ability to explain “not yet” to directors and “that’s not a bug” to operations with clear reasoning and next steps.
Track record at a startup or growth-stage company, comfortable with ambiguity as processes are refined.

Technologies

Salesforce
Node, React, Next, Postgres

Reporting & collaboration

Reports directly to the VP of Product & Engineering.
No direct reports.
Works with product directors, the QA team, engineering stakeholders, and production managers.

Preferred

Experience in fintech, lending, or another operations-heavy regulated business.
Experience with ClickUp or similar work-management platforms as an admin/process designer.
Experience building triage, escalation, or support processes with SLAs.
Salesforce experience and/or certifications in administration, engineering, or product management.
Prior PM experience, with product judgment to determine what to escalate versus what to absorb.

Location & salary

Location: San Diego, CA (remote)
Salary: USD 130,000 - 160,000 per year
Minimum experience: 5 years

Benefits

Fully Remote Team
OneTeam Culture
Generous Resources (monthly cell and internet stipend; access to any WeWork location)
Premium Healthcare (comprehensive healthcare plans for you and your family eligible on their first day)
Flexible PTO and Parental Leave

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7d ago

Salesforce Product Owner

ADM Chicago, IL

Chicago, IL

7d ago

$88k - $156k/yr Full time Marketing Application Support Business Systems

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Job Description

The Salesforce Product Owner role at ADM is part of the Global Commercial Excellence organization, focused on maximizing value from the Salesforce platform by owning the backlog and guiding delivery of enhancements and releases (excluding existing merchandiser functionality). The position connects business stakeholders, Commercial Excellence, and Global Technology to align solutions with priorities and the global roadmap.

Role Purpose

In this position, you own and manage the Salesforce product backlog and drive the delivery of enhancements and releases for core Salesforce capabilities. You ensure initiatives align with business priorities and the global roadmap, while translating commercial needs into scalable solutions. You also bring knowledge of integrated systems and data flows that shape the end-to-end user experience.

Key Responsibilities

Partner with the Salesforce Product Manager and business stakeholders to evaluate, shape, and prioritize enhancement opportunities
Lead discovery conversations to assess business value, feasibility, and alignment to the roadmap
Translate business needs into epics, features, and user stories with clear acceptance criteria
Own and actively manage the Salesforce backlog, aligning to Commercial Excellence strategy and value outcomes
Balance global standardization with critical regional and business-specific requirements
Maintain strong knowledge of Salesforce capabilities and promote out-of-the-box solutions when possible
Collaborate with Scrum Masters and delivery teams to prioritize work and maximize sprint value delivery
Serve as the primary business representative within agile teams, ensuring clarity of requirements and priorities
Partner with Global Technology to validate solutions meet business requirements and acceptance criteria
Support quality outcomes by participating in testing, including functional validation and UAT coordination
Support release planning and execution, including communication, training, and change management activities
Oversee data quality, governance, and lifecycle management across core Salesforce objects
Ensure integration effectiveness with external systems such as ERP and Informatica
Partner with technology teams to maintain platform health, scalability, and sustainability
Continuously assess user experience and identify opportunities to simplify workflows and improve usability
Monitor adoption and usage metrics and take action to improve engagement and effectiveness
Lead or support training and enablement for new and existing functionality
Build and sustain a network of data stewards and change champions to reinforce adoption and best practices

Required Qualifications

8+ years of experience in product management, CRM, sales operations, or related roles
Hands-on Salesforce experience, including Sales Cloud (additional clouds are a plus)
Proven experience working in agile delivery models, such as Scrum or SAFe
Experience in global, matrixed organizations is preferred
Strong understanding of commercial processes, including lead management, pipeline, and forecasting

Tools and Technologies

Salesforce, Sales Cloud
Scrum, SAFe
ERP, Informatica
Salesforce objects, UAT

Compensation

Pay range: USD 88,000 - 155,700 per year

Location and Work Model

Location: Chicago, IL (onsite)

Benefits

Medical/Rx, dental, vision, and access to an on-site wellness center or gym reimbursement (as applicable)
Flexible spending accounts, health savings account, 401(k) with matching contributions, and a cash balance plan
Discounted employee stock purchasing program
Life insurance, disability, workers’ compensation, legal assistance, and identity theft protection
Employee Assistance Program (EAP), Employee Resource Groups (ERGs), and Colleague Giving Programs (ADM Cares)
Paid time off including paid holidays
Adoption assistance and paid maternity and parental leave
Tuition assistance
Company-sponsored training and development resources, including LinkedIn Learning, language training, and mentoring programs
Annual bonus (Salaried Incentive Plan)

Competencies

Product Mindset: Treats Salesforce as a strategic product with defined users, outcomes, and measurable value
Business Translation: Converts commercial needs into scalable system solutions, prioritizing standard functionality
Prioritization & Decision-Making: Balances competing priorities and drives clear trade-offs in complex environments
Stakeholder Influence: Builds strong partnerships across business and technical teams globally
Execution Excellence: Delivers high-quality outcomes in fast-paced, agile settings
Data Acumen: Understands how data structure, quality, and governance drive business insights and performance

Identifiers

REQ/JOB ID: 111860BR
REF ID: #LI-JW1

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9d ago

Product Manager, Salesforce

Coca-Cola Atlanta, GA

Atlanta, GA

9d ago

$125k - $148k/yr Full time Marketing Agile Scrum Analytics

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Job Description

Coca-Cola is looking for a Product Manager to lead end-to-end lifecycle ownership for Salesforce-based technology solutions. This onsite role in Atlanta, GA partners closely with business owners, subject matter experts, and technical teams to translate business problems into to-be processes, user stories, and a roadmap that supports Salesforce SaaS delivery and application health.

In this position, you will define the functional approach for Salesforce implementations, shape MVP and release planning, and monitor outcomes through KPIs tied to cost-to-own and usage. The role reports to the Senior Director, Shared Platforms and works across Agile Scrum delivery in collaboration with distributed internal and vendor teams.

What you’ll do

Define and document the overall business problem and the to-be functional product implementation that aligns to business goals
Quantify the value of proposed projects and solutions to support cross-prioritization and sequencing
Quantify trade-offs between out-of-the-box Salesforce functionality and customizations
Drive definition of the Minimum Viable Product (MVP) and document the product roadmap
Own delivery of the product roadmap and feature release plans
Track cost-to-own and application health and usage KPIs

What you bring

5+ years working directly with the Salesforce platform, including specific expertise in Service Cloud, Communities, and Agentforce (Salesforce certifications are highly desired)
Experience delivering in an Agile Scrum environment, including user story mapping, user story definition, and facilitating Scrum ceremonies
Experience working with distributed external resources and vendor teams (onshore and offshore)
Product Management experience driving discovery through value realization
Experience integrating Salesforce with other enterprise systems, including ERP, data lakes, and marketing platforms
Experience building on Salesforce using low code tools such as Flows, Lightning App Builder, and simple analytics + reporting
Understanding of SaaS platform development best practices
Analytical mindset to break down complex business problems and document proposed process solutions

How you’ll work with teams

Translate complex technology concepts clearly for non-technical business partners and leadership
Perform formal analysis, author clear documentation, and provide written interpretations of findings
Manage multiple priorities effectively in environments with bursts of activity and shifting coarse and fine-grained priorities
Navigate stakeholder relationships to uncover root concerns, resolve issues, and negotiate paths forward with leadership
Apply enterprise architecture awareness, including how Salesforce fits into a broader ecosystem

Role details

Location: Atlanta, GA (onsite)
Annual salary range: USD 124,600 - 148,200
Annual incentive reference value percentage: 15%
Travel required: 0% - 25%
Relocation provided: No
Job posting end date: August 14, 2026

Key technologies

Salesforce platform, Service Cloud, Communities, Agentforce
Agile Scrum delivery framework, user story mapping, user story definition, Scrum ceremonies
Flows, Lightning App Builder, analytics + reporting
ERP, data lakes, marketing platforms

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10d ago

Product Owner, Technical - Workday

RSM Atlanta, GA

Atlanta, GA

10d ago

$111k - $190k/yr Full time Application Support Business Systems ERP

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Job Description

The Technical Product Owner for Workday at RSM is responsible for leading and participating in business solution analysis, testing, implementation, and ongoing support for Finance and HCM integrations within the Workday platform. This position combines requirements work with coordination of testing, training, and support for Finance and Talent processes and tools.

Responsibilities

Research, document, and interpret functional requirements for enhancements to existing integrations and processes, as well as implementation of new tools or processes
Design integration approaches and data flows in and out of Workday
Establish and manage relationships with Finance and Talent subject matter experts and Digital Solutions
Lead development of documentation, including process flows, knowledge materials, and training content
Identify potential changes in scope and requirements, and follow through to obtain decisions
Develop test case design and support testing activities
Perform scheduled and ad hoc testing and maintenance for existing integrations and business processes
Serve as a Workday tester when new technology tools are developed and evaluated
Complete Workday integration testing that requires UAT testing and signoff
Document and share testing results with relevant stakeholders
Assess business needs and develop solutions to address business problems
Identify issues and follow up with engagement teams and other escalations as needed
Act as an escalation point for Level 3 support ticket follow up when assigned, including communications and alignment with Digital Solutions
Mentor Digital Solutions team members
Build and leverage internal and external networks
Contribute actively to the development and improvement of Workday team processes
Perform additional duties as assigned

Required Qualifications

Bachelor’s degree in business or technology required
SAFe/Agile certifications
Workday certifications
Integration experience
Strong oral and written communication skills across all levels of the organization
Genuine interest and strong aptitude for technology
Strong technical expertise in the MS Office suite
Minimum 5+ years of relevant work experience
Prior public accounting experience with a mid to large size firm(s), or other professional services experience
Prior management experience working within a Workday environment