Application Support Product Jobs

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Today

Product Operations Specialist (944)

ABC® Supply Co. Inc. Beloit, WI

Beloit, WI

Today

Full time Application Support Atlassian Collaboration

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Job Description

ABC Supply Co. is North America’s largest wholesale distributor of exterior and interior building products. The company puts employees first and has earned the Gallup Exceptional Workplace Award every year since 2007, along with recognition as one of the country’s best places to work by Glassdoor. This on-site role in Beloit, Wisconsin supports the Product team by enabling delivery of high-impact solutions for both COTS and custom development products. The position reports to the Product Operations Manager and collaborates with cross-functional leaders across Product, Operations, Change Management, Customer Enablement, and Digital, Data & Analytics to ensure successful product delivery.

Benefits

Health, dental, and vision coverage
401(k) with company match
Employee assistance program
Short-term and long-term disability insurance
Life insurance
Flexible spending account
Paid vacation
Paid sick days
Paid holidays

Responsibilities

Serve as the primary triage point for Assigned Product L3+ and escalated support
Maintain communication with team members and stakeholders during support and troubleshooting efforts
Participate in the organization’s change management operations
Create and lead training and onboarding sessions for end users of assigned products
Manage delivery processes to end users including feature flag configuration, access management, and delivery communications
Create and maintain knowledge base and product documentation
Participate in functional and/or technical validation of assigned products
Support product teams in internal and business-facing meetings
Support, track, and complete relevant platform administration and configuration
Coordinate small projects and efforts through execution and delivery

Requirements

Education: A college degree in IT, software engineering, or another technical field is preferred. A high school diploma with significant relevant experience would be considered
Professional Experience: Minimum of 2 years IT Support, Training, or Operations experience
Experience with Microsoft products
Familiarity with Jira and Confluence

Technologies

Jira
Confluence
Microsoft products

Equal Opportunity Employer / Drug Free Workplace

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