Live Chat Product Jobs

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1mo ago

Sr. Product Manager - Tech

Amazon.com Services LLC Seattle, WA

Seattle, WA

1mo ago Closed

$151k - $205k/yr Full time Ai Workflows Amazon Quicksight Analytics

This position is no longer accepting applications (closed Aug 1, 2026).

Job Description

Amazon.com Services LLC is seeking a Sr. Product Manager - Tech to lead the customer-facing chat experience for Amazon CS from our Seattle onsite team. You will define discovery, intent, and resolution strategies to power automated customer service interactions and own the launch plan to scale the CS chatbot globally. This role offers a compensation range of USD 151,200 to 204,600 per year and requires a bachelor’s degree.

Responsibilities

Define strategies for customer discovery, intent, and resolution paths that deliver a world-class, delightful chat experience with customers.
Partner with CS Technical Development, Operations, Machine Learning, UX Design, CS Business Verticals (Digital, Shipping and Delivery Services), and other Amazon teams to define the intersection points where we choose to hand off to a human.
Define and prioritize the key feature sets to build LLM-based solutions that enable a high-quality, automated experience.
Collaborate with cross-functional teams including software development engineers, machine learning scientists, data scientists, UX designers, and researchers to create, execute, and iterate on customer experiences.

Requirements

Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Technologies

Tableau
Qlikview
QuickSight

Benefits

Health insurance
401(k) matching
Paid time off
Parental leave

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