TD Bank seeks a senior level Product Owner II and Sr. Manager to lead the Analytics and BI pod for the US Contact Center. This onsite role in Mount Laurel, NJ offers a base salary range of USD 115,440 to 186,160 per year and focuses on platform capability performance, value management, and data-driven improvements and investment decisions.
Responsibilities
- Provide strategic people leadership by recruiting top talent, setting objectives, coaching staff, evaluating performance and compensation, fostering teamwork, and handling disciplinary matters when necessary.
- Apply deep expertise within a complex domain and related areas to guide decision making and outcomes.
- Steer specialized product development support grounded in extensive product knowledge and proficiency with Agile and Scrum practices.
- Offer advisory services to executives and business leaders, shaping requirements within the scope of own work.
- Align program design and operating standards with the broader enterprise strategy across one or more areas of expertise.
- Anticipate emerging business trends and regulatory or risk considerations to propose large-scale product, technical, or operational improvements.
- Advise on execution strategy and lead development and deployment of functional programs or initiatives across multiple specialties.
- Resolve unique and ambiguous problems with broad organizational impact while managing standards, controls, and operating methods relevant to the field.
- Demonstrate innovative thinking to develop new solutions that address business needs.
- Influence resource allocation and the directional path for part of an enterprise function or business segment.
- Engage stakeholders to drive action, provide expert guidance, and present information within the wider organizational context.
- Collaborate with senior management to ensure solutions meet business requirements on complex projects or programs.
- Partner with senior leadership to support the delivery of a product vision and maintain alignment with that vision.
- Maintain and prioritize a product backlog aligned with the vision, continuously refining user stories to maximize value for customers and end users.
- Coordinate with senior management on the product delivery roadmap, Minimum Marketable Features or MVPs, and release cadence.
- Review performance analytics and champion strategies to enhance the customer experience and product outcomes.
- Participate in scrum or Kanban events, propose ideas to improve value and delivery efficiency, and share insights with leadership as appropriate.
- Proactively engage business process partners to prepare customers for changes and establish Day 2 processes.
- Create a value-focused backlog and iterate continually to ensure well-scoped and prioritized user stories.
- Provide oversight for user story design, development, and validation; accept or reject stories based on defined Done criteria and acceptance criteria.
- Manage delivery initiatives and, when needed, oversee multiple pod backlogs across development teams.
- Identify and raise issues that impede efficient delivery of customer-focused increments; manage defects and prioritize remediation efforts.
- Ensure adherence to enterprise frameworks and methodologies for business management activities.
- Lead in coordinating with corporate and control functions to align with enterprise and regulatory requirements.
- Help the team stay informed about regulatory trends and assess potential impacts on the bank.
- Identify issues, escalate when required, and lead risk management and governance activities for the supported functions.
- Support quarterly business reviews for the product and contribute to risk, governance, and control discussions as needed.
- Maintain compliance with internal and external requirements, including financial controls and asset protection measures.
- Foster cross-functional collaboration and provide guidance on complex situations as a subject matter expert.
- Define OKRs with stakeholders across the organization and protect the organization's interests by managing risks and escalation paths for high-risk activities.
- Oversee risk-based identification and monitoring of related risks and regulatory compliance, ensuring key controls are in place.
- Lead remediation efforts to address performance, risk, or governance issues and monitor outcomes.
- Stay current with emerging issues, regulatory changes, and their potential impacts on the business.
- Contribute to strategic priorities within the operational area and influence long-term plans beyond the managed scope.
- Direct the overall team, set targets, and ensure delivery of results while growing team expertise to meet demand.
- Lead a high-performing team, provide ongoing feedback, conduct performance reviews, and support development plans for employees.
- Foster a culture where the team can escalate challenges and celebrate milestones to drive change.
- Recruit to maintain a diverse, qualified workforce aligned with business objectives.
- Act as a brand advocate for the business area and the bank, internally and externally.
Requirements
- Undergraduate degree and/or product certificate required.
- 10+ years of relevant experience.
- 5-7 years of Product Owner or Agile delivery experience.
Benefits
- Base salary plus variable incentive compensation.
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off, including vacation, flexible, and holiday leave.
- Banking benefits and employee discounts.
- Career development opportunities and recognition programs.
Preferred Qualifications
- 5-7 years as a Product Owner or in Agile delivery roles.
- 5+ years leading early assessment of new work to inform prioritization.
- 5+ years identifying product and capability performance measures with business intelligence and analytics partners to ensure effective insight tools for the US contact center.
- 5+ years establishing formal evaluation of product performance, including scorecards and trend analyses.
- Experience presenting the financial narrative for a product group, including costs and benefits, to support strategic investments and measurable improvements.
- CSPO certification and project management experience is preferred.
- SAFe certifications or experience with scaled agile delivery is preferred.
Physical Requirements
- Domestic travel occasional; international travel never.
- Primarily sedentary work with continuous multitasking, reading and writing instructions.
- Responding to sounds occasionally; standing, walking, and occasional lifting up to 25 lbs.
- Occasional bending, squatting, kneeling, crawling, climbing; occasional overhead reaching; frequent concentration and problem solving.
Additional Information
TD values career development and provides ongoing training, mentoring, and a competitive benefits program to support colleagues both professionally and personally. Regular development conversations, access to learning resources, and mentoring programs are available to help employees grow within their chosen path.
The bank emphasizes client-focused growth, diverse career paths, and a respectful workplace where diverse perspectives are valued. TD supports employees in achieving their career goals and reaching their full potential.
Training & Onboarding
Comprehensive training and onboarding sessions are provided to ensure readiness for the new role and responsibilities.
Interview Process
Qualified candidates will be contacted to schedule an interview, with efforts made to communicate outcomes to all applicants by email or phone.
Accommodation
TD Bank is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Applicants needing accommodations during the application process can contact the TD Bank US Workplace Accommodations Program.
Our Total Rewards Package
The Total Rewards Package includes base salary with variable incentives, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
