Sr. Product Manager - Tech
Job Description
Amazon.com Services LLC is seeking a Sr. Product Manager - Tech to lead the customer-facing chat experience for Amazon CS from our Seattle onsite team. You will define discovery, intent, and resolution strategies to power automated customer service interactions and own the launch plan to scale the CS chatbot globally. This role offers a compensation range of USD 151,200 to 204,600 per year and requires a bachelor’s degree.
Responsibilities
- Define strategies for customer discovery, intent, and resolution paths that deliver a world-class, delightful chat experience with customers.
- Partner with CS Technical Development, Operations, Machine Learning, UX Design, CS Business Verticals (Digital, Shipping and Delivery Services), and other Amazon teams to define the intersection points where we choose to hand off to a human.
- Define and prioritize the key feature sets to build LLM-based solutions that enable a high-quality, automated experience.
- Collaborate with cross-functional teams including software development engineers, machine learning scientists, data scientists, UX designers, and researchers to create, execute, and iterate on customer experiences.
Requirements
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Technologies
- Tableau
- Qlikview
- QuickSight
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Parental leave
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