Membership Programs Product Jobs

1 job found

Today

Group Product Manager – End-to-End Membership

Copart Dallas, TX

Dallas, TX

Today

Full time Customer Experience Membership Management Membership Programs

Apply Now

Job Description

Copart is building a stronger Member experience across the full membership lifecycle. As Group Product Manager, you will own product strategy, roadmap, and execution for the end-to-end journey, from initial registration and onboarding through ongoing engagement, account management, renewal, and retention. You will lead cross-functional efforts to deliver scalable, measurable Member experiences that improve satisfaction and business outcomes.

What you’ll focus on

Define and communicate the product vision, multi-year roadmap, and measurable outcomes for Member Experience.
Use research, analytics, experimentation, and direct feedback to understand Member behavior, pain points, and purchasing journeys.
Identify initiatives that drive acquisition, engagement, retention, and satisfaction while improving business results.
Own and continuously improve key Membership journeys from initial registration through ongoing account management and renewal.
Improve onboarding so new Members can understand how to get started and realize value quickly.
Ensure Membership experiences clearly communicate benefits, requirements, status, and available options.
Lead products from discovery and requirements through development, launch, measurement, and continuous improvement.

How you’ll work with partners

Translate Member and business needs into clear requirements, acceptance criteria, prioritized backlogs, and release plans.
Manage cross-functional dependencies and balance long-term platform improvements with near-term Member experience gains.
Ensure solutions are scalable, reliable, secure, accessible, and supportable.
Align Product, Technology, Operations, Customer Service, Marketing, Finance, and executive stakeholders around shared outcomes.
Champion the Member perspective in planning, prioritization, and delivery.
Communicate performance, decisions, risks, recommendations, and learnings clearly.

Leadership and execution expectations

Lead, coach, and develop Product Managers with clear ownership, decision rights, quality standards, and accountability.

What you bring

7+ years of progressive product management experience, including leadership of complex, customer-facing digital products.
Experience building and delivering customer-facing digital products, including exposure to discovery, recommendations, personalization, marketplace, e-commerce, or other data-intensive environments.
Working knowledge of search relevance, ranking, information retrieval, recommendations, personalization, or machine-learning-driven products.
Ability to convert ambiguous customer problems into clear strategies, roadmaps, requirements, and measurable outcomes.
Strong command of product analytics, KPIs, and experimentation for data-informed prioritization and decision-making.
Experience partnering closely with Engineering, Design, Data, Analytics, Operations, and other business stakeholders.
Clear, influential communication and sound judgment with senior technical and business leaders.
Ability to work from Copart’s Dallas, TX office and travel to operating locations and customers as needed.

How success will be measured

A clear Member Experience strategy, roadmap, operating rhythm, and measurable product outcomes are established.
Improved Member satisfaction and engagement metrics.
Disciplined experimentation, transparent reporting, and data-informed road-mapping become standard practices.
Priority capabilities delivered with quality, reliability, and execution discipline.
Strong alignment and accountability across Product, Technology, Data, Operations, and business leadership.
Growth in capability for the Member Experience product team, including clearer ownership and future leadership depth.

Location: Dallas, TX (onsite)

Travel: To operating locations and customers as needed

Reports to: Product Management Director

Classification: Full-Time

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only).

View full job page →

Get Membership Programs Product Jobs alerts

New Membership Programs Product Jobs, daily.