Product Jobs in Dallas, TX

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Sr Product Manager Tech

Amazon Web Services, Inc. Dallas, TX

Dallas, TX

Today

$166k - $225k/yr Full time Ai Workflows Artificial Intelligence Cloud Operations

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Job Description

Amazon Web Services Support in Dallas is hiring a Senior Product Manager for GenAI-powered troubleshooting experiences. This onsite role blends strategic ownership with cross-functional execution to improve customer satisfaction, reduce time-to-resolution, and drive service adoption. The position engages direct-to-customer channels and our partner ecosystem. The compensation range is USD 166,300 - 225,000 per year, with a comprehensive benefits package and opportunity to contribute at scale.

Benefits

Health insurance
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted Stock Units (RSUs)

Responsibilities

Own the product strategy and execution for GenAI-powered troubleshooting experiences to help AWS customers resolve issues faster and more independently.
Define how we bring AI-driven diagnostics and resolution capabilities to market directly to customers and through our partner ecosystem (MSPs, ISVs, and consulting partners).
Translate customer pain points into product requirements that drive measurable improvements in customer satisfaction, time-to-resolution, and service adoption.
Work at the intersection of GenAI and Cloud Operations, collaborating with engineering teams to build platforms that help solve customer issues.
Define the roadmap, influence cross-functional priorities, and deliver capabilities that accelerate customer and partner success with GenAI workloads on AWS.

Requirements

3+ years of team management experience
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience in software development

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