Group Product Manager – End-to-End Membership

Copart is building a stronger Member experience across the full membership lifecycle. As Group Product Manager, you will own product strategy, roadmap, and execution for the end-to-end journey, from initial registration and onboarding through ongoing engagement, account management, renewal, and retention. You will lead cross-functional efforts to deliver scalable, measurable Member experiences that improve satisfaction and business outcomes.

What you’ll focus on

• Define and communicate the product vision, multi-year roadmap, and measurable outcomes for Member Experience.
• Use research, analytics, experimentation, and direct feedback to understand Member behavior, pain points, and purchasing journeys.
• Identify initiatives that drive acquisition, engagement, retention, and satisfaction while improving business results.
• Own and continuously improve key Membership journeys from initial registration through ongoing account management and renewal.
• Improve onboarding so new Members can understand how to get started and realize value quickly.
• Ensure Membership experiences clearly communicate benefits, requirements, status, and available options.
• Lead products from discovery and requirements through development, launch, measurement, and continuous improvement.

How you’ll work with partners

• Translate Member and business needs into clear requirements, acceptance criteria, prioritized backlogs, and release plans.
• Manage cross-functional dependencies and balance long-term platform improvements with near-term Member experience gains.
• Ensure solutions are scalable, reliable, secure, accessible, and supportable.
• Align Product, Technology, Operations, Customer Service, Marketing, Finance, and executive stakeholders around shared outcomes.
• Champion the Member perspective in planning, prioritization, and delivery.
• Communicate performance, decisions, risks, recommendations, and learnings clearly.

Leadership and execution expectations

• Lead, coach, and develop Product Managers with clear ownership, decision rights, quality standards, and accountability.

What you bring

• 7+ years of progressive product management experience, including leadership of complex, customer-facing digital products.
• Experience building and delivering customer-facing digital products, including exposure to discovery, recommendations, personalization, marketplace, e-commerce, or other data-intensive environments.
• Working knowledge of search relevance, ranking, information retrieval, recommendations, personalization, or machine-learning-driven products.
• Ability to convert ambiguous customer problems into clear strategies, roadmaps, requirements, and measurable outcomes.
• Strong command of product analytics, KPIs, and experimentation for data-informed prioritization and decision-making.
• Experience partnering closely with Engineering, Design, Data, Analytics, Operations, and other business stakeholders.
• Clear, influential communication and sound judgment with senior technical and business leaders.
• Ability to work from Copart’s Dallas, TX office and travel to operating locations and customers as needed.

How success will be measured

• A clear Member Experience strategy, roadmap, operating rhythm, and measurable product outcomes are established.
• Improved Member satisfaction and engagement metrics.
• Disciplined experimentation, transparent reporting, and data-informed road-mapping become standard practices.
• Priority capabilities delivered with quality, reliability, and execution discipline.
• Strong alignment and accountability across Product, Technology, Data, Operations, and business leadership.
• Growth in capability for the Member Experience product team, including clearer ownership and future leadership depth.

Location: Dallas, TX (onsite)

Travel: To operating locations and customers as needed

Reports to: Product Management Director

Classification: Full-Time

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only).