The Vice President, Product Operations leads Product Operations & Strategy end-to-end, reporting to the Chief Product Officer, and is responsible for building the operating model, portfolio governance, monetization, and performance analytics. This role partners across Product, R&D, Finance, Cloud Operations, and GTM teams to deliver operational excellence and measurable product outcomes across a multi-product SaaS platform.
Responsibilities
- Translate Product strategy into a clear operating model connecting priorities, investment, roadmaps, capacity, execution, and outcomes.
- Lead annual and quarterly planning processes across Product, Engineering, Finance, Sales, Marketing, and Customer Success.
- Establish operating rhythms, decision rights, and escalation paths to improve accountability and speed.
- Create portfolio visibility for the CPO and executive leadership, including investments, dependencies, risks, and performance.
- Build consistent frameworks for new investment, acceleration, consolidation, continued investment, and product retirement.
- Partner with Finance and Product leaders to connect business cases, market opportunity, customer value, and expected returns.
- Strengthen prioritization across growth, customer commitments, innovation, technical investment, compliance, and strategic needs.
- Partner across Product, Finance, Sales, and Marketing on pricing, packaging, monetization, and commercialization decisions.
- Establish consistent launch readiness and post-launch accountability for major product initiatives.
- Build lifecycle discipline from investment and development through growth, optimization, consolidation, and retirement.
- Create a common performance framework linking product activity with customer and business outcomes.
- Develop executive reporting covering adoption, engagement, retention, growth, financial performance, delivery predictability, and portfolio health.
- Help Product leaders identify underperformance early, determine root causes, and drive corrective action.
- Act as a connective leader across Product, Engineering, Finance, Sales, Marketing, Customer Success, Services, and other functions.
- Remove systemic barriers that slow decisions or execution while preserving clear accountability within each Product team.
- Build and lead a high-performing Product Operations organization with capabilities in planning, analytics, portfolio management, commercialization, and operational excellence.
- Coach Product leaders on business-case discipline, outcome-based management, and effective portfolio decision-making.
Requirements
- Minimum of 15+ years of relevant and related work experience.
- Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
- Experience managing and leading functional areas or departments.
- 10+ years in B2B SaaS / Cloud product operations, product strategy, or product management, including senior leadership responsibilities.
- Experience operating within a $1B+ ARR, multi-product SaaS or Cloud Platform environment.
- Proven success building or scaling a Product Operations organization and supporting CPO leadership.
- Demonstrated track record improving product performance and customer satisfaction at scale.
- Deep familiarity with modern product and engineering tools, including road-mapping, backlog, analytics, VOC, and monitoring.
- Experience partnering with Customer Success, Support, Sales, and GTM teams serving enterprise or institutional customers.
- Strategic systems thinking focused on designing operating models.
- Highly data fluent approach to defining, instrumenting, interpreting, and operationalizing product and customer metrics.
- Program and portfolio management expertise with structured execution and cross-functional follow-through.
- Stakeholder leadership aligning Product, R&D, CS, Support, and GTM around shared priorities.
- Change leadership driving adoption of new processes and tools across diverse teams.
- Customer-obsessed decision-making grounded in customer outcomes.
- Comfort with action and urgency, removing operational blockers.
- Structured approach bringing clarity and predictability in ambiguous or high-pressure situations.
- Low-ego collaboration building trust across executives and frontline teams.
- High integrity and executive presence communicating transparently and credibly.
- Growth mindset focused on continuous improvement through iteration and learning.
Technologies
- Road-mapping
- Backlog
- Analytics
- VOC
- Monitoring
Location and Work Details
Dallas, TX (remote)
- Travel occasionally, up to 20-25%, for key moments such as team summits, training, customer meetings, company events, and similar activities, with increased frequency during peak periods based on business demands.
- Subject to company on-call policies, which include working hours outside the normal workday as needed.
Benefits
- Comprehensive Insurance Coverage (Medical, Dental, Vision, Pharmacy benefits, Life Insurance, and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program, and Prepaid Legal coverage
EEO Commitment
PowerSchool is committed to a diverse and inclusive workplace and is an equal opportunity employer. PowerSchool does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
If you have a disability and need an accommodation regarding our recruiting process, please contact accomodations@powerschool.com.
