Senior Product Operations Manager

Build the support engine behind fielded autonomy. Anduril Industries is hiring a Senior Product Operations Manager (onsite in Costa Mesa, CA) to lead Product Operations across the Maritime and Maneuver Dominance portfolio. This role scales sustainment and incident workflows, strengthens the fielded reliability loop driven by VOC signal, and builds the operating model and standards that help multiple teams deliver consistent, high-quality product support.

What you’ll do

Lead Product Operations that scales across portfolios and programs

• Own Product Operations across the Maritime and Maneuver Dominance portfolio, managing multiple teams and driving growth in both sustainment capability and resourcing across the division.
• Lead multiple Product Operations managers and Product Operations Engineers, with each leader either managing teams of technical specialists and engineers that support and improve fielded products, or partnering with product engineers to design sustainment and customer experience centric feature sets based on VOC derived insights.
• Align support headcount demand to measured support volume, fielded asset population, and product delivery schedules.
• Hold program management partners accountable for delivering targeted outcomes tied to service and support operations.
• Serve as the point of contact for program teams assessing product and customer service support requirements for new and expanding programs.

Turn field failures into reliable signals engineering can act on

• Own the workflow that converts field failures into structured, high confidence signal for product and reliability engineering teams across the division’s portfolio.
• Implement and measure workflows spanning failure mode classification, root cause corrective action cycle performance, and recurrence measurement.
• Establish and enforce standards for triage, diagnosis, escalation, and resolution of product incidents, including severity discipline that determines what reaches engineering and when.
• Ensure service quality stays steady as the fielded population grows.
• Maintain accountability for the quality of product support delivered to external customers and the quality of VOC signal delivered to internal Anduril product teams.

Build and mature sustainment for complex electromechanical products

• Build a sustainment approach for complex electromechanical products that supports the evolution of maintenance, spares and hardware action, configuration and calibration management, and self-service and tooling investments that reduce support burden over time.
• Own annual headcount planning and the function’s operating budget for M&MD, producing defensible demand calculations when planning cycles require them.
• Outline and sponsor initiatives that mature the function across the business, defining the end state, measures of success, and required resourcing.

Partner cross-functionally to improve systemic outcomes

• Understand work at every level of the team, including how it is expected to be done and how it is actually being done, then close the distance between the two.
• Ensure adequate partnership and pathways for product aligned teams to abstract incidents into systemic improvements, holding engineering partners accountable to the signal provided and your organization accountable to its fidelity.
• Surface systemic problems with evidence and drive cross-functional prioritization, helping technical teams, program stakeholders, and field operators understand each other.
• Represent product support through recurring reviews of fleet health, reliability trends, and sustainment cost, tracking the maturation of the service.

Travel: Up to 20% to support customer needs and operations.

What you bring

• 8+ years of professional experience managing, mastering, and supporting complex technical systems in domains such as maritime, aerospace, robotics, defense, automotive, or other electromechanical areas, including time leading the teams that do this work.
• Bachelor’s degree in engineering, business, or another relevant field.
• Experience managing managers and leading multi-team organizations with accountability for outcomes across more than one product line or program, including performance and development of leaders.
• Incident-driven workflow experience at a standard-setting level: triage, diagnosis, severity assignment, escalation, and resolution across a fielded fleet.
• Enough technical depth to follow engineers and specialists supporting fielded robotic and electromechanical systems, with the ability to reason across hardware, software, and networking boundaries.
• Familiarity with product improvement and reliability lifecycles and processes.
• Experience defining a sustainment model for fielded hardware over its service life, including maintenance, spares, and tooling or self-service investments that reduce support burden.
• Experience building and defending quantitative models for sizing support demand, headcount, or cost, including owning annual planning and an operating budget.
• Ability to decompose requirements into deliverables and synthesize information into clear recommendations that are driven to results across multiple functions and teams.
• Proven ability to align senior cross-functional leadership and influence outcomes without direct authority, including briefing executive stakeholders on operational performance.
• Strong written, visual, and verbal communication skills, comfort navigating ambiguity, and experience establishing new ways of working.
• Active or eligible to obtain and maintain a U.S. Secret Security clearance (holding clearances or background investigations in the past is a plus).

Tools you may use

• Grafana, Datadog, Jira, SQL, Palantir Foundry

Compensation and benefits

Salary: USD 147,000 - 196,000 per year. Benefits: A comprehensive, competitive benefits package available at little to no cost to employees, supporting health and recovery.

About the team

• Product Operations is accountable for the health of the systems and technology that delivers customer capabilities.
• The function identifies, triages, and drives resolution of incidents across the deployed fleet.
• It converts field learnings into reliability and sustainment insights that product and engineering teams act on.
• Works closely with product engineering, reliability, quality, program management, and field operations to maximize capability availability for end users and inform the next cycle of iterations.
• The Maritime and Manuever Dominance teams build autonomous robotics platforms deployed and operating cooperatively across multiple domains, taking products including Altius, Ghost, Bolt, Anvil, Omen, Dive-LD, Dive-XL, Copperhead, and Seabed Sentry from concept to operational systems.

Preferred qualifications (nice to have)

• Experience establishing a product support or sustainment function from the ground up, defining the operating model, growing the team, and running remote support operations for complex robotics systems.
• Defense, law enforcement, or other government agency experience leading operational or technical teams.
• Domain knowledge of maritime and/or aviation systems in commercial or defense contexts.
• Consulting or process maturation project experience, plus formal training or certification in continuous improvement or project management disciplines (such as Lean, Six Sigma, Kaizen, Agile, or PMP).
• Fluency with structured root cause methods such as fault tree analysis, fishbone, or 8D problem solving.
• Working knowledge of reliability engineering fundamentals including failure distributions, mean time between failure, and reliability growth.
• Hands-on exposure to failure behavior of fielded autonomous vehicles across actuation, power systems, sensing, navigation, and embedded compute, including diagnosing connectivity and networking faults across distributed field systems.
• Experience translating support scope into contract or pricing structures and familiarity with proposal efforts.
• Fluency with the data layer of sustainment including incident management systems, asset and configuration data, service bill of materials, and cost association.
• Experience establishing or owning an out-of-hours support capability in limited risk tolerance environments, including on-call rotations.
• An active U.S. Secret clearance or higher, prior military service, or a defense and STEM background.

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Data privacy: Review Anduril’s candidate data privacy policy at https://anduril.com/applicant-privacy-notice/.