Capital One is seeking a Manager Risk Management - Product Operations: Platform Ops based in Richmond, VA to help strengthen technology and compliance oversight for high-profile, multi-tenancy platforms. In this role, you’ll act as a front line of defense by partnering across product, technology, and business operations to identify, assess, mitigate, and control risk, then translate findings into clear documentation and reporting for senior leadership.
Role scope
You will use a risk management lens to ensure new features and platform enhancements align with the organization’s risk appetite, internal governance expectations, and tenancy needs. The position emphasizes evaluating technology change and change management processes, providing constructive challenge, and helping teams communicate technology and compliance risks effectively.
Responsibilities
- Serve as a subject matter expert on technology platforms, aligning platform feature work and enhancements with organizational and user risk appetite, internal governance, and tenancy requirements.
- Evaluate and influence technology changes and change management processes to identify, assess, and communicate technology and compliance risks.
- Drive continued platform risk enhancements through collaboration with cross-functional stakeholders, including product, users, compliance, legal, information technology, and audit teams.
- Identify and provide oversight of technology change risk, offering challenge, strategic recommendations, and prioritization input.
- Author and revise documentation covering policies, procedures, and controls, and prepare assessments and reports for senior leadership and stakeholders.
Requirements
- Bachelor’s Degree or military experience
- At least 3 years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit
- At least 3 years supporting and partnering with internal business clients
- At least 2 years interacting with internal audit, federal regulators, or government agencies
What Capital One values
- Strong critical thinking with an ability to understand technology, business usage, processes, risks, and the control environment.
- Comfort working in ambiguous situations, adapting to change, and maintaining intellectual curiosity through questioning, seeking understanding, and challenging conventional thinking.
- Ability to build strong partner relationships that foster trust, collaboration, and belonging.
- Excellent written and oral communication skills.
Preferred qualifications
- Master’s Degree or MBA
- 5+ years of experience in Risk Management, Project/Process Management, Compliance, or Audit
- 3+ years leading cross-functional projects and programs with process or project management experience
- Risk Management certifications including CRMA, CRMP, CRCM, or FRM
Compensation and additional information
- Location: Richmond, VA (onsite)
- Salary range: USD 138,100 - 157,700 per year
- Eligible for performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
- Minimum expected application period: 5 business days
- Visa sponsorship: Capital One will not sponsor a new applicant for employment authorization for this position
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. The company is an equal opportunity employer committed to non-discrimination in compliance with applicable federal, state, and local laws, and promotes a drug-free workplace. No agencies please.
For accommodations related to applying, contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. For technical support or questions about the recruiting process, email Careers@capitalone.com.
