Manager Risk Management - Product Operations: Platform Ops

In this Platform Ops risk management role, you’ll support Capital One’s Customer Servicing Strategy team by helping identify, assess, mitigate, and control technology and compliance risks for high-profile multi-tenancy platforms and projects. You will serve as a first line of defense in the Card division, challenging technology processes, reporting risks, and partnering with product and technology teams and other stakeholders to keep governance aligned with risk appetite.

What you’ll do

• Apply a risk management lens as a subject matter expert on technology platforms, ensuring new features and enhancements align with the organization’s and users’ risk appetite, internal governance, and tenancy needs.
• Evaluate and influence technology changes and change management processes to identify, assess, and communicate technology and compliance risks effectively.
• Support ongoing enhancements through collaboration across cross-functional stakeholders, including product, users, compliance, legal, information technology, and audit teams.
• Identify and provide oversight of technology change risk, offering constructive challenge, strategic recommendations, and prioritization input.
• Author and revise documentation, including policies, procedures, and controls, and prepare assessments and reports for presentation to senior leadership and stakeholders.

Minimum qualifications

• Bachelor’s Degree or military experience
• At least 3 years of experience in Risk Management, Project Management, Process Management, Compliance, or Audit
• At least 3 years of experience supporting, partnering, and interacting with internal business clients
• At least 2 years of experience interacting with internal audit, federal regulators, or government agencies

Preferred / additional qualifications

• Master’s Degree or MBA
• 5+ years of experience in Risk Management, Project/Process Management, Compliance, or Audit
• 3+ years of process or Project Management (or related experience) leading cross functional projects and programs
• Risk Management Certifications: Certified Risk Management Assurance (CRMA), Certified Risk Management Professional (CRMP), Certified Regulatory Compliance Manager (CRCM), Certified Financial Risk Manager (FRM)

Compensation and location

• Location: Richmond, VA (onsite)
• Salary: USD 138,100 - 157,700 per year

Incentives and benefits

• Eligible for performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI); incentives could be discretionary or non-discretionary depending on the plan.
• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being (eligibility varies).

Additional notes

• Capital One will not sponsor a new applicant for employment authorization for this position.
• This role is expected to accept applications for a minimum of 5 business days.
• No agencies please.
• Capital One is an equal opportunity employer (EOE, including disability and veteran status) committed to non-discrimination under applicable federal, state, and local laws.
• Capital One promotes a drug-free workplace.