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Product Owner

South State Bank Winter Haven, FL

Winter Haven, FL

Today

Full time Marketing Ai Workflows Application Support

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Job Description

South State Bank is looking for a Product Owner to manage a product backlog tied to assigned Commercial Salesforce CRM, nCino, or related AI capabilities product areas. This role translates business needs into actionable backlog work, aligning delivery with product strategy, platform standards, and an agile operating model.

Working closely with a Lead Product Owner, business stakeholders, and technology teams, you will shape backlog items from intake through sequencing, collaborate through sprint and release execution, and ensure teams have clear scope, intent, and acceptance criteria.

What you’ll do

Own and manage the product backlog for assigned Salesforce CRM, nCino, or related AI capabilities product areas
Translate business needs into well-defined backlog items, user stories, and acceptance criteria
Prioritize backlog items based on business value, risk, dependencies, and capacity
Ensure backlog items are refined, ready, and sequenced appropriately for delivery
Partner with delivery teams to support sprint and release execution
Clarify scope, intent, and acceptance criteria throughout delivery
Participate in refinement, planning, reviews, and retrospectives as needed
Identify and surface risks, dependencies, and delivery challenges early
Serve as the primary product contact for business stakeholders at the execution level
Gather input, feedback, and validation to inform backlog priorities
Communicate progress, changes, and tradeoffs clearly and consistently
Escalate delivery or priority conflicts through the Lead Product Owner as needed
Partner with Architecture, Data, and Engineering teams during solution shaping
Ensure backlog items and solutions align to defined business capabilities and platform standards
Support testing and validation activities by clarifying expected outcomes
Contribute to release readiness, documentation, and change communication
Operate within the established product and agile operating model, following standard intake, prioritization, and refinement practices
Continuously improve backlog quality and execution effectiveness
Support consistent application of product practices across teams
Manage workload across competing priorities and deliverables
Communicate effectively with business and technology partners, including participation in knowledge sharing and continuous improvement activities
Represent the product organization in a professional and collaborative manner

Requirements

Bachelor’s degree or equivalent experience
4+ years of experience in FinTech or other software delivery environment
4+ years of experience in a Product Owner, Business Analyst, or similar role
Experience working in agile delivery environments required
Experience in financial services or regulated industries preferred
Experience with Salesforce CRM and/or related AI capabilities
Strong background in Commercial Lending CRM processes, including sales processes, client relationship management, pipeline and opportunity management
Proven experience supporting transformational initiatives with lending or credit practices
Demonstrated ability to work cross-functionally with Business, Technology, Operations, and Risk partners
Strong analytical, problem-solving, and requirement gathering skills
Experience writing user stories, defining acceptance criteria, and managing technology delivery in an agile environment
Excellent communication skills and ability to translate complex workflows into clear, actionable requirements
Certified Scrum Product Owner (CSPO) or equivalent
Salesforce Platform - Administrator
Understanding of agile product ownership and delivery practices
Knowledge of backlog management and prioritization techniques
Familiarity with solution design concepts and business capability alignment
Awareness of SDLC, risk, and compliance requirements in regulated environments
Knowledge of commercial banking processes and platforms preferred
Strong backlog grooming and requirements definition skills
Ability to facilitate conversations around scope, priorities, and tradeoffs
Effective stakeholder communication and collaboration skills
Strong organizational and analytical skills
Ability to work effectively within cross-functional delivery teams
Ability to translate business needs into actionable backlog items
Ability to ensure solutions align to business capabilities and platform standards
Ability to operate effectively in fast-paced, iterative environments
Ability to identify risks and escalate appropriately
Ability to balance competing stakeholder needs within delivery constraints

Location and logistics

Location: Winter Haven, FL (onsite)
Supervisory responsibility: No direct supervisory responsibilities
Physical demands: Ability to communicate in person, on the phone, and through electronic channels; use a computer on a frequent basis; sit, walk, and/or stand for extended periods; bend and reach

Technology scope

Salesforce CRM
nCino
Related AI capabilities
Salesforce Platform - Administrator

Work environment

Office environment, with remote or hybrid alternatives only where a secure, distraction-free setting is available and a reliable internet connection is provided
Hybrid positions will report to a physical company location as directed by the manager

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