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Director, Strategic Finance - CX and Product Ops

Rippling New York, NY

New York, NY

Today

$230k - $300k/yr Full time Anaplan Business Analytics Customer Experience

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Job Description

Rippling is seeking a Director of Strategic Finance for CX and ProdOps in New York, NY (hybrid) with a salary range of USD 230,000 - 300,000 per year and 10+ years of relevant experience.

Responsibilities

Manage the Finance partnership with CX and ProdOps, acting as a strategic advisor to leaders in both teams.
Define stretch yet practical objectives for CX and ProdOps in collaboration with senior leadership, translating company priorities into measurable goals.
Deepen understanding of CX and ProdOps efficiency metrics and deliver precise financial forecasts that support a public-company cadence and inform executive and Board level decisions.
Assess strategic initiatives including service model variations, pricing structures, product launches, and AI capabilities through robust financial modeling and scenario planning.
Lead regular CX & ProdOps Strategic Finance discussions, covering monthly reviews, quarterly planning cycles, and board-ready materials.
Collaborate with Revenue Operations and Data & Analytics to build dashboards that monitor performance against plan and surface actionable insights for senior leaders.
Build and lead a high-performing finance team, uphold rigorous analytics, drive ownership and impact, and mentor emerging leaders.

Requirements

10+ years in strategic finance, FP&A, investment banking, or private equity, including substantial experience at a high-growth technology company.
Advanced financial modeling and analytics capabilities, proven ownership of complex operating and headcount models.
In-depth knowledge of SaaS economics, including net revenue retention, gross revenue retention, churn drivers, expansion motions, and cost-to-serve.
Direct experience supporting Implementation, Technical Account Management, Support, or Product Operations is highly preferred.
Ability to distill large, complex datasets into clear, actionable insights for senior leadership.
Demonstrated capacity to operate at a senior level with substantial independence, managing multiple large workstreams and driving cross-functional outcomes through influence.
Proven people leadership, with experience building and developing high-performing teams and elevating analytics standards across the organization.
Strong communication and executive presence, able to present with credibility to C-suite and Board audiences.
Public-company experience or readiness is a plus.
Familiarity with financial planning tools such as Anaplan, and with Salesforce and SQL is beneficial.

Technologies

Anaplan
Salesforce
SQL

Benefits

Equity

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