Director, Strategic Finance - CX and Product Ops

Rippling is seeking a Director of Strategic Finance to steward the financial strategy and operating model for the Customer Experience and Product Operations cohorts. This hybrid role based in San Francisco partners with CX and ProdOps leadership to translate company priorities into measurable goals, allocate capital, and evaluate investments that shape service models, pricing, product launches, and emerging AI capabilities. With a mandate to operate at a public-company cadence, you will build robust financial forecasts, dashboards, and executive-ready materials, drawing on 10+ years of relevant experience and delivering results that inform Board-level decisions. The base compensation ranges from USD 230,000 to 300,000 per year.

Responsibilities

• Own the CX and ProdOps relationship on behalf of Finance, acting as a trusted strategic partner to leaders in both organizations.
• Collaborate with senior leadership to set ambitious yet achievable targets, translating broad priorities into clear, measurable goals.
• Develop a deep understanding of CX and ProdOps efficiency metrics and produce accurate forecasts that support public-company cadence and executive/Board decision making.
• Evaluate strategic initiatives such as new service models, pricing packages, product launches, and AI-enabled capabilities through rigorous financial modeling and scenario analysis.
• Lead recurring CX & ProdOps Strategic Finance forums, including monthly business reviews, quarterly planning cycles, and preparation of materials for executive and Board audiences.
• Partner with Revenue Operations and Data & Analytics to build dashboards that track performance against plan and surface actionable insights for senior leaders.
• Build, lead, and develop a high-performing finance team, upholding strong analytical rigor, ownership, and impact while coaching future finance leaders.

Requirements

• 10+ years of experience in strategic finance, FP&A, investment banking, or private equity, with meaningful time spent at a high-growth technology company.
• Expert-level financial modeling and analytical skills, with a proven track record of owning complex operating and headcount models.
• Deep understanding of SaaS customer economics, including net revenue retention, gross retention, churn drivers, expansion motions, and cost-to-serve.
• Direct experience supporting Implementation, Technical Account Management, Support, or Product Operations is strongly preferred.
• Demonstrated ability to synthesize large, complex datasets into clear insights and actionable recommendations for senior leaders.
• Ability to operate at a senior level with substantial independence, managing multiple large workstreams and driving outcomes through cross-functional influence.
• Strong people leadership experience, including building and developing high-performing teams and elevating the analytical bar across an organization.
• Excellent communication and executive presence, with the ability to present clearly to C-suite and Board-level audiences.
• Public-company experience or readiness is a plus.
• Experience with financial planning tools (e.g., Anaplan), Salesforce, and SQL is a plus.

Technologies

• Anaplan
• Salesforce
• SQL

Benefits

• Equity