Ai Quality Product Jobs

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Product Ops Manager, Facebook Social & Meta AI

Facebook App New York, NY

New York, NY

Today

$123k - $179k/yr Full time Manager Ai Quality Ai Workflows

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Job Description

Meta is expanding product operations for Facebook Social and Meta AI, with a focus on delivering consistent product quality while Social’s hypergrowth app releases scale. This role will own end-to-end quality programs and build autonomous AI agents and workflows to drive triage, resolution, launches, dogfooding, and evaluations with minimal human intervention.

Based in New York, NY (onsite), you will blend product operations, data analysis, and AI workflow ownership to improve app health and inform product decisions across Social and AI experiences.

What you’ll do

Develop deep expertise in the health and quality of Facebook’s Social and AI products by identifying trends, regressions, and user pain points through both data analysis and hands-on product usage
Own end-to-end product quality programs for your scope, including launches, dogfooding, root cause analyses, incident reviews, and app health regressions, with automation that prioritizes reliability
Design, build, and operate autonomous AI agents and workflows for bug triage, prioritization, classification, deduplication, and resolution
Partner with engineering and product teams to drive resolution of high-priority issues and use quality insights to influence the product roadmap
Create communication materials and progress tracking for multiple audiences, including updates delivered to leadership stakeholders
Collect and leverage data to identify quality trends and inform product decisions
Build dashboards and metrics to support data-driven decision making
Build and maintain an evaluation (evals) practice to confirm AI solutions meet accuracy thresholds using LLM judges, labellers, and governance frameworks
Assess and improve existing AI solutions within scope, driving migration to standard platforms and coordinating with AI Implementations leadership on scaling decisions
Coordinate with cross-functional teams and Foundations partners to align on org-wide priorities and share best practices
Design and operate AI workflows that comply with Facebook data sensitivity guardrails, ensuring quality signals are collected and processed within encryption boundaries and privacy-first constraints

Minimum qualifications

Bachelor’s degree in a directly related field, or equivalent practical experience
5+ years of related strategy, operations, consulting, or data analyst experience
Intermediate to advanced SQL experience to use data to tell a story and influence product direction
Experience building or deploying AI/ML solutions or automation in production workflows
Strong communication skills with the ability to influence cross-functional stakeholders and senior leadership
Experience breaking down ambiguous problems into components to implement solutions
Experience with AI products/platforms, including understanding mobile-first behaviors, encryption, and multi-platform feature parity

Technologies

SQL
AI/ML
LLM judges
Encryption

Compensation

USD 123,000 - 179,000 per year

Benefits

bonus
equity
benefits

Preferred qualifications

Prior experience working on or with Facebook or comparable large-scale messaging products
Experience in product quality, QA, or technical program management
Familiarity with LLMs, AI agents, or ML evaluation frameworks
Experience operating effectively in organizations with minimal hierarchy, taking ownership of workstreams with high individual autonomy
Experience working with global or remote teams

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