Business Process Management Product Jobs

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Strategic Business Analyst & Product Owner

Michigan Automobile Insurance Placement Facility Livonia, MI

Livonia, MI

Today

Full time Business Analytics Business Process Management Data Analytics

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Job Description

Drive business process and product outcomes by aligning organizational objectives, member needs, and technology investment value.

Responsibilities

Lead assessment, analysis, and redesign of business processes to improve efficiency, consistency, quality, and service delivery
Identify workflow optimization opportunities to eliminate inefficiencies, reduce risk, and improve operational performance
Facilitate discovery sessions, process mapping, requirements gathering, and future-state design
Analyze business data, operational metrics, industry trends, and member needs to support fact-based recommendations
Create business cases, cost-benefit analyses, and ROI evaluations to justify strategic initiatives and technology investments
Support continuous improvement and standardization across products, services, and business processes
Define, prioritize, and manage product, process, and system enhancement initiatives based on organizational priorities and business value
Partner with stakeholders to establish product vision, objectives, requirements, and success measures
Balance business needs, operational considerations, member experience, risk, and technical feasibility when setting priorities
Evaluate delivered work to confirm intended business outcomes are achieved
Act as the voice of the business and end user throughout design, development, testing, and implementation
Maintain ownership of product backlogs, enhancement requests, business requirements, and delivery priorities as applicable
Build relationships with business leaders, subject matter experts, member representatives, vendors, and project teams
Facilitate discussions that challenge assumptions, clarify priorities, and drive consensus on strategic objectives
Communicate complex business and technical concepts in a clear, actionable way
Advocate for member and user needs when evaluating process improvements and technology solutions
Provide thought leadership, recommendations, and strategic insights for organizational decision-making
Support planning, execution, implementation, and adoption of business and technology initiatives
Coordinate with project teams to define scope, manage priorities, resolve issues, and maintain alignment to organizational goals
Assist with communications, training materials, testing activities, and change management efforts
Monitor implementation results and identify additional value realization and process improvement opportunities
Serve in project leadership, business lead, product owner, or subject matter expert capacities as needed
Evaluate vendors, products, and technology solutions for alignment with requirements and strategic objectives
Lead or support vendor selection activities, solution assessments, demonstrations, and implementation planning
Collaborate with legal, operational, and business stakeholders during contract review and negotiation
Maintain knowledge of business operations, insurance industry trends, technology capabilities, and emerging best practices
Support initiatives improving member experience, employee experience, and operational effectiveness
Develop, maintain, and analyze organizational data for presentation
Perform other duties and special projects as assigned
Claims-related responsibilities may include: review and approval of requests for reimbursement on complex Michigan PIP claim files; gather supporting documentation for assigned claim files; determine reserve amounts per MCCA policies and procedures; approve requests for authority from member companies; consult with Claims Supervisor on complex or escalated authority requests; consult with legal counsel and support claims in litigation (including possible attendance at legal proceedings); evaluate, monitor, and resolve ongoing reimbursement requests and reviews semi-annual claim status reports prepared by member companies; respond to claim status and Association procedure questions; assist member companies with compliance to MCCA claims policies and procedures, including MMS-based and on-site audits of carrier claim files as needed

Requirements

Bachelor’s degree in Business Administration, Insurance, Finance, Information Systems, Healthcare Administration, or a closely related field
Five to seven years of experience in business analysis, product ownership, process improvement, claims operations, insurance operations, or a related field
Experience evaluating business processes and creating recommendations that improve operational performance
Experience facilitating stakeholder discussions, gathering business requirements, and translating needs into actionable solutions
Experience with Microsoft Office applications including Excel, Word, PowerPoint, and Teams
Strong analytical, organizational, problem-solving, and communication skills

Technologies

Microsoft Office
Excel
Word
PowerPoint
Teams
Jira
Power BI

Preferred

Experience in Michigan no-fault insurance, PIP claims administration, or catastrophic claims management
Experience serving as a Product Owner, Business Analyst, Product Manager, Process Improvement Consultant, or Project Lead
Experience with Agile methodologies, backlog management, user story development, or product roadmap planning
Experience with project management and collaboration tools such as Jira
Experience conducting quality reviews, audits, process assessments, or operational improvement initiatives
Familiarity with MCCA business processes, member operations, and claims systems
Knowledge of Power BI utilization

Benefits

401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance

Success Factors

Deliver business and technology solutions that produce measurable organizational outcomes
Improve process efficiency, quality, consistency, and stakeholder satisfaction
Prioritize initiatives to maximize organizational value
Build strong partnerships with stakeholders, vendors, and project teams
Support successful adoption of process improvements and technology solutions
Contribute to MCCA strategic objectives and operational excellence

Working Conditions

Primarily performed in a professional office and hybrid work environment
Frequent interaction with employees, leadership, member carriers, vendors, and external partners
May require attendance at meetings, conferences, training sessions, and member-related events
Periodic travel may be required
May manage multiple priorities, deadlines, and organizational initiatives simultaneously

Physical Requirements

Ability to perform essential functions of the role with or without reasonable accommodation
Ability to use a computer and other standard office equipment for extended periods of time
Ability to communicate effectively in person, virtually, and in writing
Ability to review and analyze data, reports, and documentation
Ability to travel periodically to member organizations, vendor locations, conferences, meetings, and MCCA-sponsored events
Ability to occasionally lift and transport files, laptops, or other business materials

Work Location

Hybrid remote in Livonia, MI 48152
Onsite location: Livonia, MI

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