Strategic Business Analyst & Product Owner

Drive business process and product outcomes by aligning organizational objectives, member needs, and technology investment value.

Responsibilities

• Lead assessment, analysis, and redesign of business processes to improve efficiency, consistency, quality, and service delivery
• Identify workflow optimization opportunities to eliminate inefficiencies, reduce risk, and improve operational performance
• Facilitate discovery sessions, process mapping, requirements gathering, and future-state design
• Analyze business data, operational metrics, industry trends, and member needs to support fact-based recommendations
• Create business cases, cost-benefit analyses, and ROI evaluations to justify strategic initiatives and technology investments
• Support continuous improvement and standardization across products, services, and business processes
• Define, prioritize, and manage product, process, and system enhancement initiatives based on organizational priorities and business value
• Partner with stakeholders to establish product vision, objectives, requirements, and success measures
• Balance business needs, operational considerations, member experience, risk, and technical feasibility when setting priorities
• Evaluate delivered work to confirm intended business outcomes are achieved
• Act as the voice of the business and end user throughout design, development, testing, and implementation
• Maintain ownership of product backlogs, enhancement requests, business requirements, and delivery priorities as applicable
• Build relationships with business leaders, subject matter experts, member representatives, vendors, and project teams
• Facilitate discussions that challenge assumptions, clarify priorities, and drive consensus on strategic objectives
• Communicate complex business and technical concepts in a clear, actionable way
• Advocate for member and user needs when evaluating process improvements and technology solutions
• Provide thought leadership, recommendations, and strategic insights for organizational decision-making
• Support planning, execution, implementation, and adoption of business and technology initiatives
• Coordinate with project teams to define scope, manage priorities, resolve issues, and maintain alignment to organizational goals
• Assist with communications, training materials, testing activities, and change management efforts
• Monitor implementation results and identify additional value realization and process improvement opportunities
• Serve in project leadership, business lead, product owner, or subject matter expert capacities as needed
• Evaluate vendors, products, and technology solutions for alignment with requirements and strategic objectives
• Lead or support vendor selection activities, solution assessments, demonstrations, and implementation planning
• Collaborate with legal, operational, and business stakeholders during contract review and negotiation
• Maintain knowledge of business operations, insurance industry trends, technology capabilities, and emerging best practices
• Support initiatives improving member experience, employee experience, and operational effectiveness
• Develop, maintain, and analyze organizational data for presentation
• Perform other duties and special projects as assigned
• Claims-related responsibilities may include: review and approval of requests for reimbursement on complex Michigan PIP claim files; gather supporting documentation for assigned claim files; determine reserve amounts per MCCA policies and procedures; approve requests for authority from member companies; consult with Claims Supervisor on complex or escalated authority requests; consult with legal counsel and support claims in litigation (including possible attendance at legal proceedings); evaluate, monitor, and resolve ongoing reimbursement requests and reviews semi-annual claim status reports prepared by member companies; respond to claim status and Association procedure questions; assist member companies with compliance to MCCA claims policies and procedures, including MMS-based and on-site audits of carrier claim files as needed

Requirements

• Bachelor’s degree in Business Administration, Insurance, Finance, Information Systems, Healthcare Administration, or a closely related field
• Five to seven years of experience in business analysis, product ownership, process improvement, claims operations, insurance operations, or a related field
• Experience evaluating business processes and creating recommendations that improve operational performance
• Experience facilitating stakeholder discussions, gathering business requirements, and translating needs into actionable solutions
• Experience with Microsoft Office applications including Excel, Word, PowerPoint, and Teams
• Strong analytical, organizational, problem-solving, and communication skills

Technologies

• Microsoft Office
• Excel
• Word
• PowerPoint
• Teams
• Jira
• Power BI

Preferred

• Experience in Michigan no-fault insurance, PIP claims administration, or catastrophic claims management
• Experience serving as a Product Owner, Business Analyst, Product Manager, Process Improvement Consultant, or Project Lead
• Experience with Agile methodologies, backlog management, user story development, or product roadmap planning
• Experience with project management and collaboration tools such as Jira
• Experience conducting quality reviews, audits, process assessments, or operational improvement initiatives
• Familiarity with MCCA business processes, member operations, and claims systems
• Knowledge of Power BI utilization

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Success Factors

• Deliver business and technology solutions that produce measurable organizational outcomes
• Improve process efficiency, quality, consistency, and stakeholder satisfaction
• Prioritize initiatives to maximize organizational value
• Build strong partnerships with stakeholders, vendors, and project teams
• Support successful adoption of process improvements and technology solutions
• Contribute to MCCA strategic objectives and operational excellence

Working Conditions

• Primarily performed in a professional office and hybrid work environment
• Frequent interaction with employees, leadership, member carriers, vendors, and external partners
• May require attendance at meetings, conferences, training sessions, and member-related events
• Periodic travel may be required
• May manage multiple priorities, deadlines, and organizational initiatives simultaneously

Physical Requirements

• Ability to perform essential functions of the role with or without reasonable accommodation
• Ability to use a computer and other standard office equipment for extended periods of time
• Ability to communicate effectively in person, virtually, and in writing
• Ability to review and analyze data, reports, and documentation
• Ability to travel periodically to member organizations, vendor locations, conferences, meetings, and MCCA-sponsored events
• Ability to occasionally lift and transport files, laptops, or other business materials

Work Location

• Hybrid remote in Livonia, MI 48152
• Onsite location: Livonia, MI