Digital Product Operations

Digital Product Operations Jobs

4 jobs found

6d ago

Manager, Digital Product Operations

Apple Austin, TX

Austin, TX

6d ago

Full time Manager Customer Experience Digital Product Operations

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Job Description

AppleCare Digital is seeking a Manager, Digital Product Operations in Austin, TX (onsite) to optimize and scale customer-facing support journeys across key digital channels.

Responsibilities

Lead the team that optimizes, scales, and executes customer-facing support journeys across Apple Support app, Get Support web, and conversational platforms.
Act as an operational bridge across Product Management, Engineering, Content Strategy, Retail, and Service Operations to deliver scalable customer experience improvements.
Drive operational execution for major product introductions, new feature integrations, and customer experience optimizations.
Build a collaborative, inclusive team culture that empowers problem-solving on complex initiatives.
Evolve and improve admin optimization tools used to support digital operations.
Ensure day-one readiness for new Apple products and global service expansions.

Requirements

7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a focus on web and iOS applications.
Proven ability to lead, mentor, or manage program managers, technical PMs, or business analysts in a dynamic, high-volume environment.
Track record managing complex, cross-functional digital initiatives from concept through global operational launch.
Strong written, verbal, and executive presentation skills, with ability to influence technical, product, and business partners across organizations.
Strong analytical and problem-solving skills, using data to identify root causes, extract actionable insights, and measure business impact.

Preferred Qualifications

Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences.
Direct experience in digital customer service operations and omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies.
Experience partnering with engineering/IT teams on backend architectures, business rules engines, and data integrations.
Experience managing high-velocity NPI readiness (New Product Introduction) and critical incident ticketing operations.
Expertise in workflow automation, administrative tooling evolution, and process optimization.
Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

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7d ago

Manager, Digital Product Operations

Apple Sunnyvale, CA

Sunnyvale, CA

7d ago

$195k - $294k/yr Full time Manager Customer Experience Digital Product Operations

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Job Description

AppleCare Digital is seeking a Manager, Digital Product Operations to lead efforts that optimize and scale customer-facing support journeys across Apple’s digital channels. This role connects Product Management, Engineering, Content Strategy, Retail, and Service Operations to help deliver consistent, high-quality experiences and support readiness for new products and global service expansions.

What You’ll Do

Lead a team responsible for optimizing, scaling, and executing customer-facing support journeys across key digital support channels.
Act as the operational bridge between Product Management, Engineering, Content Strategy, Retail, and Service Operations to translate major introductions and integrations into scalable customer experience improvements.
Build an inclusive and collaborative environment where the team is empowered to address complex problems, improve administrative optimization tools, and maintain flawless day-one readiness for new Apple products and global service expansions.
Support digital customer experiences used by millions of customers, including the Apple Support app, Get Support web, and next-generation conversational platforms.

Qualifications

7+ years of experience in digital program/project management, technical product operations, or related digital customer experience operations, with a strong focus on web and iOS applications.
Proven experience leading, mentoring, or managing teams of program managers, technical PMs, or business analysts in fast-moving, high-volume environments.
Demonstrated ability to manage complex, cross-functional digital initiatives from concept through global operational launch.
Strong written, verbal, and executive presentation skills, with the ability to influence technical, product, and business partners across organizations.
Strong analytical and problem-solving skills, including the use of data to identify root causes, derive actionable insights, and measure business impact.

Preferred Qualifications

Experience supporting conversational AI, virtual assistants, or LLM-driven self-service customer support experiences.
Experience with digital customer service operations, omni-channel support workflows (chat, messaging, web, on-device app, and retail/in-person), or contact center technologies.
Experience partnering with engineering/IT teams on backend architectures, business rules engines, and data integrations.
Experience managing high-velocity NPI (New Product Introduction) readiness and critical incident ticketing operations.
Expertise in workflow automation, evolution of administrative tooling, and process optimization.
Bachelor’s degree in Business, Computer Science, Engineering, Marketing, or equivalent practical experience; advanced degree (MBA or MS) is a plus.

Compensation

The base pay range for this role is USD 195,200 - 293,800 per year. Base pay depends on skills, qualifications, experience, and location.

Benefits

Comprehensive medical and dental coverage
Retirement benefits
Discounted products and free services
Reimbursement for certain educational expenses, including tuition
Discretionary bonuses or commission payments, as well as relocation (as applicable)

Employee Stock Programs

Opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs.
Eligibility for discretionary restricted stock unit awards and the ability to purchase Apple stock at a discount through voluntary participation in the Employee Stock Purchase Plan.

Location and Work Setting

Sunnyvale, CA (onsite)

Equal Opportunity and Inclusion

Apple is an equal opportunity employer committed to inclusion and diversity. Apple accepts applications to this posting on an ongoing basis.

Accessibility

Apple believes accessibility is a fundamental human right. Learn about reasonable accommodations for job applicants.

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30d ago

Manager-Digital Product Operations

American Express New York, NY

New York, NY

30d ago Closed

$104k - $175k/yr Full time Manager Digital Product Operations Facilities Management

This position is no longer accepting applications (closed Nov 14, 2026).

Job Description

American Express offers a hybrid work model in New York, NY, with flexible scheduling through Amex Flex, plus competitive base pay and access to programs designed to support wellbeing and long-term growth.

What you’ll do

In this Manager role, you will support product governance across Amex Digital Labs, serving as the central business contact to coordinate audits and translate findings into practical improvements. You will work to drive process efficiency while maintaining the right balance between controls and risk mitigation for key strategic projects.

Act as the central business contact to lead audits and drive process improvement efficiencies
Support product governance across Amex Digital Labs
Balance the critical need for controls and risk mitigation for strategic projects on behalf of Amex Digital Labs
Build deep subject matter expertise in product governance and key Amex policies and processes

What you’ll bring

Outstanding interpersonal, communication, and negotiation skills, with the ability to influence partners across a wide range of functions
Strong agency to handle ambiguity in a fast-moving organization, with comfort operating with autonomy and responsibility
Ability to drive results against timelines, prioritize, and execute with high precision
Strategic, critical, and creative thinking to resolve obstacles and develop effective solutions
Self-starter mindset that supports decision-making, strong performance under pressure, and adaptation to frequent change
Excellent relationship-building skills with partners and internal stakeholders
Proficiency in PowerPoint for crafting and storytelling, and experience leveraging AI to automate and improve legacy programs
Intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
Bachelor’s Degree required

Tools you’ll use

PowerPoint
AI

Compensation and benefits

Salary range: USD 103,750 - 174,750 per year.

Competitive base salaries
Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through the Healthy Minds program
Career development and training opportunities

Preferred qualifications

Prior experience in leading audit-related inquiries or exams is a plus

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1mo ago

Assistant, Digital Product Operations

Williams-Sonoma, Inc. San Francisco, CA

San Francisco, CA

1mo ago Closed

$29 - $34/hr Full time Data Analytics Digital Product Operations Online Merchandising

This position is no longer accepting applications (closed Oct 30, 2026).

Job Description

Williams-Sonoma, Inc. is looking for an Assistant, Digital Product Operations to support day-to-day digital merchandising for the furniture category. This onsite role in San Francisco, CA will help power product page creation, performance monitoring, and ongoing experience improvements across Pottery Barn Kids, Pottery Barn Teen, and Dormify.

What you’ll do

Manage SKU creation and generate product pages within the designated category for seasonal launches.
Own testing in partnership with Site Merchandising and Creative to ensure accuracy.
Support on-time launch delivery through calendar planning, workflow management, and prioritization.
Maintain the product page playbook for your category, including basket-building, image/video strategy, structure, and UX/UI across desktop, mobile, and app.
Ensure execution adheres to the playbook and partner with Site Merchandising and Creative on changes.
Stay close to customer needs and category performance by tracking category trends, competitive activity, business performance, and eCommerce best practices to inform recommendations and execution.
Assist with weekly product page performance reporting using analytics and data.
Monitor key product page metrics such as traffic, conversion funnel, product finding behavior, basket building, product recommendations, channel performance, and promotional performance.
Develop recaps and actionable recommendations for the Manager, escalating risks and opportunities as needed.
Champion the customer product page experience by executing optimizations that reduce friction and improve intuitiveness.
Execute strategies that incorporate storytelling and brand-building moments into the purchase journey without adding friction.
Participate in weekly site testing, triage ad hoc issues, and perform maintenance updates.
Partner with UX/Product and Technology to launch new functionality, tools, and workflows.
Own all activities within the WCM platform, including site builds and technology enhancements.
Contribute to a collaborative, accountable team environment focused on customer-first execution, accuracy, agility, and continuous improvement.
Build strong working relationships across Merchandising, Site Merchandising, Creative, Analytics, Technology, and Operations to support alignment and flawless execution.

What you bring

1–2 years of eCommerce merchandising or operations experience required.
BA/BS degree required.
Advanced Excel skills required; strong PowerPoint and business recap skills preferred.
Basic web analytics experience required; experience using Adobe Analytics highly preferred.
Experience using web content management, eCommerce, or site merchandising systems preferred.
Basic understanding of site merchandising, customer journey optimization, product discovery, promotions, and digital storytelling.
Excellent communication, collaboration, organization, and project management skills.
Comfort with AI and a desire to continually search for workflow efficiency and optimization.
Customer-first mindset and passion for eCommerce, product discovery, and evolving consumer behavior.
Highly detail-oriented with the ability to connect daily execution to broader category and customer experience goals.
Practical problem-solving approach, including identifying opportunities, removing roadblocks, and driving continuous improvement.
Good communicator willing to share a point of view.

Tools and systems

Excel
PowerPoint
Adobe Analytics
WCM platform

Compensation and location

Location: San Francisco, CA (onsite)
Pay: USD 29–34 per hour

Benefits

Generous discount on all WSI brands
401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
Wellness program supporting physical, financial, and emotional health

Continued learning

In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series

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Digital Product Operations Jobs

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