Director Of Business Development Product Jobs

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Product Design Director, Concierge Products

Capital One New York, NY

New York, NY

Today

$251k - $287k/yr Full time Manager Customer Experience Design

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Job Description

Capital One is hiring a Product Design Director to lead the Concierge Products team within Experience Design, shaping the Velocity Black experience and related concierge and back-end agent experiences.

Responsibilities

Lead a cross-disciplinary team of designers and collaborate closely with research teams and Product and Tech leadership
Drive high-impact, highly complex initiatives by defining and executing design strategy aligned to organizational vision and business objectives
Use established product design leadership expertise to raise the quality and maturity of Capital One’s design practice
Oversee and optimize the use of design tools, platforms, frameworks, and design systems; enable creation of artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
Build conditions for a positive, inclusive team environment, including an inclusive and collaborative culture where team members feel valued and heard
Champion customer and partner perspectives, modeling that business and customer outcomes reinforce one another to exceed baseline needs and expectations
Apply expert knowledge of products, processes, customers, competitors, and market trends to shape how Design engages and solves business challenges
Share insights on technical advances and data capabilities that could influence outcomes, helping larger teams navigate constraints while enabling bold technological solutions and efficient data destinations
Connect work across teams, portfolios, platforms, and lines of business to create more coherent experiences, accelerate delivery, and increase design value
Present work across levels and job functions using a strategic human-centered approach that integrates design frameworks, data, and research insights
Partner with craft leads and cross-functional teams to expand creative boundaries while maintaining business impact and customer value

Requirements

8+ years of experience in a product design role
3+ years leading design teams
Experience in a design toolkit that spans product design, service design, design strategy, and content design
Experience leading product design teams across UX and UI, strategy, content, and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, including navigating technology considerations and constraints
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development to connect product and UX decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

Preferred Qualifications

10+ years of experience in a product design role
5+ years of experience leading design teams

Technologies

Figma

Compensation and Incentives

New York, NY (onsite): $251,400 - $286,900 per year
McLean, VA: $230,400 - $263,000 for Director, Design
Richmond, VA: $209,500 - $239,100 for Director, Design
Location-based pay ranges apply; the actual annualized salary offered will be reflected in the offer letter
Eligible for performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI); incentives may be discretionary or non-discretionary depending on the plan

Benefits

Expected minimum application acceptance window: 5 business days
Eligible for comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being

Additional Information

Capital One will not sponsor a new applicant for employment authorization for this position
No agencies please
Equal Opportunity Employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws
Capital One promotes a drug-free workplace
Application accommodations: contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com
Technical support/questions: Careers@capitalone.com
Capital One does not provide, endorse, or guarantee and is not liable for third-party products, services, educational tools, or other information available through this site
Entity note: positions in Canada, United Kingdom, and Philippines correspond to their respective Capital One entities

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