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Product Design Director, Concierge Products

Capital One Richmond, VA

Richmond, VA

Today

$210k - $239k/yr Full time Manager Concierge Design

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Job Description

Capital One is looking for a Product Design Director to lead the Concierge Products team within Experience Design. You will shape the design vision for the Velocity Black experience and other concierge and back-end agent experiences, helping teams deliver exceptional end-to-end native experiences that align to business objectives.

Location: Richmond, VA (onsite)
Compensation: USD 209,500 - 239,100 per year
Experience: 8+ years

What you will do

Lead a cross-disciplinary team of designers and collaborate with research, as well as Product and Tech leadership, to drive design outcomes.
Take ownership of high-impact, highly complex projects by defining and executing design strategy that supports the organization’s higher-level vision and business goals.
Use product design leadership to raise the quality and maturity of the design practice across Capital One.
Oversee and optimize tools, platforms, frameworks, and design systems, enabling your team to create artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
Build an inclusive, collaborative team environment where people feel valued and heard, and set the tone for a culture of positive engagement.
Champion customer and partner perspectives, reinforcing that business and customer outcomes work together to exceed baseline needs and expectations.
Apply expert knowledge of products, processes, customers, competitors, and industry trends to guide how Design engages and solves business challenges.
Share insights on technical advances and data capabilities, helping broader teams account for technical limitations while enabling bold solutions, efficient data destinations, and delivery outcomes.
Coordinate across teams, portfolios, platforms, and lines of business to create more coherent experiences, accelerate delivery, and increase the value of design.
Present work across levels and job functions with a strategic, human-centered approach that integrates design frameworks, data, and research insights to make complex problems actionable for senior stakeholders.

What you bring

At least 8 years of experience in a product design role.
At least 3 years of experience leading design teams.
Experience with a design toolkit spanning product design, service design, design strategy, and content design.
Experience leading product design teams across UX and UI, strategy, content, and research from strategy through delivery to market.
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models.
Experience working within a design system.
Proficiency with web and mobile technologies and platforms, including navigating technology considerations and constraints.
Expertise with design and prototyping tools such as Figma.
Experience managing an interdisciplinary design team.
Proficiency in business case development that connects product and user experience decisions to business value.
Exceptional written and verbal communication skills.
Exceptional interpersonal skills and strong relationship building across complex organizations.
Exceptional people management and development skills.

Benefits

Performance-based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
A comprehensive, competitive, and inclusive set of health, financial, and other benefits to support your total well-being.

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