Product Manager

Location: Fort Worth, TX 76155

Job summary

As a Product Owner, Lender Insurance Vice President within Insurance Operations, you guide the direction of lender insurance capabilities by staying close to how work is performed and how exceptions are handled. You convert operational insights, data, and process artifacts into clear requirements, prioritized roadmaps, and measurable outcomes. You will be the primary contact for delivery and governance partners, making timely scope decisions and tradeoffs with a strong focus on risk and controls.

Job responsibilities

• Conduct structured shadowing of operational workflows to identify friction points, exceptions, and control needs
• Articulate a clear product vision and a sequenced roadmap for lender insurance capabilities and supporting tooling
• Translate operational insight and data into concrete, testable requirements and a prioritized backlog
• Make decisive decisions on scope, requirements, assumptions, and delivery tradeoffs to maximize outcomes
• Define workflows, controls, and audit-ready traceability expectations within delivered solutions
• Collaborate with technology and governance stakeholders to align intent, constraints, and delivery approach
• Foster end-to-end integration thinking across platforms, vendors, and operational handoffs
• Own backlog refinement and readiness to enable releasable increments and predictable delivery
• Establish and monitor product metrics tied to quality, cycle time, and reduction of exceptions
• Lead continuous improvement by reviewing performance, root causes, and control effectiveness

Required qualifications, capabilities, and skills

• Proven ability to develop deep business understanding through structured immersion in frontline work
• Experience analyzing operational data and process artifacts to identify root causes and requirements
• Skill in translating operational complexity into clear requirements and defensible priorities
• Strong decision-making with the ability to communicate rationale aligned to outcomes, risk posture, and feasibility
• Previous experience owning a backlog and defining outcomes in regulated or control-focused environments
• Ability to operate at the intersection of delivery, governance, controls, and auditability
• Proven ability to clarify ambiguity and shape problems into actionable work
• Ability to define acceptance criteria that withstand operational scrutiny and fit the operating model
• Experience working across multiple systems and teams in integration-heavy, end-to-end workflows
• Strong stakeholder management, serving as the single source of truth for business intent and outcomes

Preferred qualifications, capabilities, and skills

• Experience partnering with risk, compliance, audit, or control functions to design traceable and testable controls
• Experience building and using product metrics to reduce exceptions and operational friction
• Experience delivering modernization in systems of record and integration-heavy landscapes
• Familiarity with scaled Agile delivery practices and regulated delivery governance
• Domain exposure to insurance operations or lender insurance processes

About us

JPMorgan Chase is a long standing financial institution delivering innovative solutions to consumers, small businesses, and a global set of corporate, institutional, and government clients under the J P Morgan and Chase brands. Our history spans more than two centuries, and we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

We offer a competitive total rewards package including base pay determined by the role, experience, skill set, and location. Eligible colleagues may receive commission-based pay and or discretionary incentive compensation, paid in cash or equity, awarded for individual achievements. A comprehensive benefits program is available based on eligibility, including health care coverage, on-site wellness resources, retirement savings, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Details about total compensation and benefits are provided during the hiring process.

We believe our people are our strength and value the diverse talents they bring to our global workforce. We are an equal opportunity employer and do not discriminate based on protected attributes such as race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected by law. We make reasonable accommodations for applicants and employees to support religious practices, mental health, or disability needs. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

About the team

J P Morgan's Commercial and Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions worldwide rely on us for strategic advice, capital formation, risk management, and liquidity in more than 100 countries.