Product Manager

PenChecks, Inc. seeks a Product Manager to champion user needs and convert customer insights, market signals, and company strategy into clear product direction. This hybrid role in La Mesa, CA leads cross-functional product work from discovery through delivery and ongoing optimization, with a focus on alignment around problems, outcomes, and measurable success.

Role Overview

The Product Manager develops and communicates product vision, strategy, and positioning aligned to company priorities. The role builds an outcome-oriented roadmap, supports portfolio and product governance decisions with clear recommendations, and coordinates delivery across multiple internal teams to ensure adoption and performance targets are met.

Key Responsibilities

• Develop and communicate product vision, strategy, goals, and positioning in alignment with company priorities.
• Create and maintain an outcome-oriented roadmap balancing customer value, business impact, technical feasibility, risk, and capacity.
• Identify opportunities using market research, competitive analysis, customer feedback, product data, and operational insight.
• Prepare decision-ready recommendations and materials for product and portfolio governance discussions.
• Partner with research, design, client-facing teams, and subject matter experts to understand customer problems and unmet needs.
• Validate opportunities and solution concepts using qualitative and quantitative methods.
• Synthesize insights into product requirements, experience principles, and measurable outcomes.
• Lead product work across design, engineering, business analysis, operations, compliance, marketing, sales, and service teams.
• Define epics, capabilities, requirements, and delivery priorities.
• Make scope and priority decisions, manage dependencies, and escalate risks with recommended options.
• Participate in activity planning, refinement, reviews, and release readiness while owning delivery methods.
• Coordinate launch, adoption, communication, training, and operational readiness with relevant partners.
• Define success metrics and establish measurement plans before launch.
• Monitor adoption, customer outcomes, operational performance, financial impact, quality, and risk indicators as applicable.
• Use evidence to recommend continued investment, optimization, repositioning, consolidation, or retirement.
• Share product performance and insights through concise, decision-oriented updates.
• Own product initiative success based on client adoption, agreed objectives, KPIs, and Net Promoter Score for products under management.
• Perform other duties as assigned.

What Success Looks Like

• Strategic clarity: product vision, measurable goals, and transparent priorities connected to business outcomes.
• Customer value: decisions grounded in validated user needs with evidence that solutions improve the experience.
• Focused execution: cross-functional alignment on outcomes, scope, dependencies, and definition of success.
• Informed decisions: roadmap and investment choices supported by data, research, risk assessment, and explicit tradeoffs.
• Continuous improvement: ongoing improvements to product performance, delivery practices, and stakeholder feedback.

Required Qualifications

• Minimum of two years of B2B enterprise software product management experience.
• Minimum of three years of experience in the retirement services industry or with companies that develop software supporting the retirement services industry.
• Experience managing digital products, platforms, or customer experiences from discovery through delivery, launch, and optimization.
• Ability to translate strategy and customer problems into priorities, requirements, and measurable outcomes.
• Strong written, verbal, facilitation, and executive presentation skills.
• Ability to interpret product, customer, financial, and operational data to support decisions.
• Ability to manage competing priorities, ambiguity, dependencies, and stakeholder expectations.
• Passion for customer experience with customer-backed logic in decision-making.
• Self-motivated approach with demonstrated ability to influence stakeholders and build alignment.
• Ability to prioritize functional needs and communicate prioritization criteria.
• Ability to develop effective product requirements that support efficient development efforts.
• Strong analytical and problem-solving skills.
• Public-speaking proficiency and stage presence.

Preferred Qualifications

• Three years of Product Owner, Product Manager, or Business Analyst experience with enterprise financial technology.
• Two years of user-experience development experience.
• Bachelor’s degree or equivalent experience.
• Familiarity with compliance, privacy, security, accessibility, and operational risk considerations in product development.
• Pragmatic Institute Product Marketing certification.
• CSPO, CPM, ACPMPO, Lean Product, SAFe, CUXP, or similar certification.
• Experience applying agile principles to projects.
• Experience using product design and management tools such as Figma, Adobe XD, Balsamiq, Jira, Confluence, and Adobe Creative Suite.

Tools and Technologies

• Figma
• Adobe XD
• Balsamiq
• Jira
• Confluence
• Adobe Creative Suite

Leadership and Supervisory Responsibilities

This position has no direct reports. The Product Manager leads through influence and coordinates cross-functional product work across internal teams and stakeholders.

Compensation

• Anticipated base salary range: $140,000 to $160,000 per year.
• Final compensation will be determined based on experience, qualifications, skills, internal equity, and market considerations.

Work Environment and Physical Demands

• Often required to sit and use hands and fingers to handle or feel.
• Occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Vision abilities required include close vision.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Work environment: ADA-compliant office building or approved home office, consistent with an in-office, hybrid, or remote arrangement.

Additional Information

• This job description does not list every activity, duty, or responsibility that may be required. Other duties may be assigned.
• PenChecks, Inc. is interested in qualified candidates eligible to work in the United States and is not able to sponsor visas.