Own the Fulfillment and Tracking customer journey across Pizza Hut’s digital platforms, from order processing through real-time delivery visibility.

Lead and execute the Fulfillment and Tracking product roadmap, aligned to business and operational goals
Turn product direction into requirements, features, and user stories
Improve the post-checkout experience by enhancing order lifecycle orchestration, tracking transparency, and customer experience
Partner with Operations and Store teams to align digital experiences with fulfillment workflows
Break down complex initiatives into epics, features, and sprint-ready user stories
Manage and prioritize the product backlog to maximize value for both business and customers
Run core Agile ceremonies including stand-ups, sprint planning, grooming, and retrospectives
Drive end-to-end delivery with testing, release coordination, and post-launch validation
Identify and manage risks and dependencies, coordinating across teams to keep delivery on track
Serve as the cross-functional bridge between business, engineering, UX, and analytics teams
Partner with UX to design intuitive order tracking and status experiences
Work with data teams to define and monitor key success metrics
Collaborate with internal and external partners supporting order and fulfillment systems
Deeply understand customer pain points in the fulfillment journey and use insights to guide prioritization and decisions
Monitor and improve key metrics including:
- Order success rate
- Tracking engagement
- Order accuracy and timing
- Post-checkout conversion

4–6+ years experience as a Product Owner, Product Manager, or Business Analyst
Experience with e-commerce or customer-facing digital products (Web/App)
Experience with post-purchase flows, order lifecycle management, or tracking systems (preferred)
Proven Agile experience owning epics through delivery (epics, features, user stories, and sprint execution)
Hands-on experience with Jira, Confluence, and analytics platforms to manage delivery and measure outcomes
Ability to partner closely with engineering teams, challenge assumptions, and make informed technical trade-offs for scalable solutions
Ability to translate complex technical concepts into clear product requirements and business outcomes
Proven ability to own a product area end-to-end
Strong prioritization and decision-making skills
Excellent communication and stakeholder management skills
Comfort working in fast-paced, ambiguous environments

End-to-end Fulfillment and Tracking product domain customer journey: order placement, fulfillment, real-time tracking, completion
Integration with backend systems that support order lifecycle and status updates
Real-time visibility into order status, accuracy, and timing
Continuous improvement of post-checkout experience, order success, and customer satisfaction

Experience with real-time tracking systems, order lifecycle management, or fulfillment workflows
Exposure to event-driven systems and status-based orchestration
Familiarity with analytics and experimentation tools

Salary: $121,600–$142,000 per year + bonus eligibility + comprehensive benefits

Location: Plano, TX (onsite)

Product Owner, Fulfillment and Tracking

Job Description