Product Owner II (Institutional Services)

As a Product Owner II for Institutional Services, you will own a large product or portfolio of products, translating customer and stakeholder needs into a clear vision and roadmap. The role partners closely with an agile delivery team to ensure work is prioritized for value, risks are managed in line with standards, and delivery remains aligned with business strategy.

Product Vision and Roadmap

• Build and own the vision and roadmap for a large product or set of products, aligned to overall strategic intent.
• Communicate the vision and roadmap to the delivery team and stakeholders.

Backlog Prioritization and Story Development

• Prioritize backlog(s) based on the product vision and strategy.
• Write user stories and groom the backlog in partnership with the team.
• Specify acceptance criteria for each user story to support movement toward Acceptance Test-Driven Development (ATDD).

Customer, Stakeholders, and Product Outcomes

• Represent the voice of the customer within the team and convey customer story details to support delivery.
• Understand and engage with customers.
• Focus on outcomes over outputs, using design thinking methods and analytics to inform product design.
• Use a matrixed influencing approach to work with essential business partners across the organization, often at more senior levels and across hierarchy or divisions, advocating for customer benefit.

Collaboration Across Agile Delivery

• Work directly with the delivery team to create information radiators and other communication tools to show progress for large or multiple products.
• Participate in team activities and ceremonies.
• Collaborate across teams and with other Product Owners to align customer journey work and dependent backlogs.
• May act on behalf of the Senior Product Owner as required due to absence.

Risk, Regulatory Standards, and Internal Controls

• Adhere to the company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators as applicable.

Company Culture

• Promote an environment that supports belonging and reflects the M&T Bank brand.

Minimum Qualifications

• Bachelor’s degree.
• Minimum of 6 years’ business, analytical, technical, and/or product experience.
• In lieu of a degree: combined minimum of 10 years’ higher education and/or work experience, including a minimum of 6 years’ business, analytical, technical, and/or product experience.

Technology Focus

• Acceptance Test-Driven Development (ATDD).

Managerial and Supervision Expectations

• No direct management responsibility.
• As an individual contributor, manage activities through influence, accountability, and ownership while working in an agile environment.

Preferred Qualifications

• Experience prioritizing across competing priorities within a quickly changing landscape.
• Experience seeking out multiple opinions and then making independent decisions to influence positive outcomes.
• Understanding of Design Thinking principles.
• Knowledge of product design and development best practices.
• Knowledge of Agile and Lean principles and practices.
• Experience partnering with user experience teams on product design.
• Experience developing and managing digital capabilities.
• Strong verbal and written communication skills.
• Specific subject matter expertise as required by the assigned product.

Location and Compensation

• Location: Buffalo, NY (hybrid).
• Pay range: USD 123,600 to 206,000 per year.

Education

• Bachelor’s degree.