Senior Product Operations Manager

Austin, TX onsite Senior Product Operations Manager role supporting day-to-day execution for the HID Physical Access Control Systems (PACS) Product Management organization.

Responsibilities

• Create, maintain, and validate product, pricing, and item records in Oracle Product Development (PD) and Product Data Hub (PDH), plus other downstream systems.
• Implement approved product setup, change, and lifecycle requests with accurate updates and clear documentation.
• Coach product managers on product structures, attributes, configuration options, and setup rules.
• Document consistent product data standards with IT and relevant business owners.
• Represent PACS Product Management in business systems improvements by defining product data requirements and validating data structures and mappings.
• Coordinate business testing and acceptance for enterprise systems improvements with IT and business stakeholders.
• Resolve product data and setup issues with IT, Operations, and commercial teams, addressing root causes impacting product availability, ordering, or fulfillment.
• Coordinate key cross-portfolio product management leadership team activities (scheduling, agendas, preparation materials, participant readiness).
• Document decisions, owners, and actions, then drive follow-through.
• Consolidate roadmap inputs from product managers into consistent, current materials for regional Product Marketing and Sales teams.
• Coordinate content owner review and approval, maintain version control, and manage distribution.
• Coordinate the product organization’s content preparation for global sales meetings, including deliverables, owners, deadlines, preparation sessions, and content readiness tracking.
• Organize preparation for strategic portfolio reviews (submission schedules, templates, supporting materials, preparation meetings) for portfolio leader readiness.
• Capture existing product systems knowledge and convert it into maintained procedures with guidance and training to enable continuity and reduce reliance on individual expertise.
• Build and improve repeatable workflows for product requests, change approvals, and systems readiness for launches and lifecycle transitions with the responsible teams.
• Maintain shared planning calendars, presentation templates, approved roadmap materials, and reference information to reduce prep effort and support consistent communication across PACS.
• Agree on priorities with the VP and track deadlines, actioning owners and dependencies across business system work and leadership commitments.
• Follow up with stakeholders and escalate gaps or blockers.
• Partner with IT on product systems requirements and improvements, with technical platform administration and delivery led by accountable IT teams.
• Use practical measures for product data quality, change turnaround, preparation readiness, and action completion to improve recurring processes and reduce manual work.

Requirements

• Bachelor’s degree in business, operations, information systems, engineering, or a related discipline (or equivalent practical experience).
• Substantial relevant experience in product operations, product management, business systems, or operational program management, including ownership of complex cross-functional work.
• Hands-on experience creating and maintaining product or item master data in an ERP system, including product structures, setup rules, data validation, and controlled changes.
• Experience translating product and business requirements into documented data and process requirements, including business testing, validation, and acceptance of enterprise systems improvements.
• Demonstrated ability to coordinate meetings, business reviews, or major events, managing preparation timelines and securing stakeholder inputs without direct reporting authority.
• Strong practical skills with spreadsheets, presentation software, and collaboration tools for consolidating inputs, checking data accuracy, and producing clear materials for leadership and sales audiences.
• Excellent written and verbal communication, with the ability to turn product and technical inputs into clear presentations and concise updates, using sound judgment and discretion with sensitive business information.
• Strong organization and attention to detail, balancing hands-on systems work, recurring coordination tasks, and competing deadlines across a global organization.
• B2B hardware/credentials/software/connected product portfolio experience in physical security, identity, industrial technology, or a related sector is preferred.
• Experience supporting product leaders through recurring planning, communications, and business review activities is preferred.
• Product lifecycle management (PLM) systems experience and knowledge of product data flow between ERP, PLM, ordering, and reporting tools is preferred.
• Experience coordinating roadmap communications, sales meeting content, or strategic portfolio review preparation across regional or global organizations is preferred.
• Experience improving workflows through standardization, reporting tools, or automation is preferred.

Technologies

• Oracle Product Development (PD)
• Product Data Hub (PDH)
• ERP
• PLM

Benefits

• Competitive salary and rewards package
• Competitive benefits and annual leave offering for work-life balance
• Vibrant, welcoming, and inclusive culture
• Extensive career development opportunities and resources
• Opportunity to be part of a global organization pioneering hardware, software, and services enabling people to navigate physical and digital worlds

About PHYSICAL ACCESS CONTROL SOLUTIONS (PACS)

• HID Physical Access Control Solutions (PACS) supports securing spaces with advanced, reliable access control solutions, including readers, credentials, controllers, and mobile or biometric technologies.
• HID PACS enables organizations worldwide to protect people, property, and assets with scalable, high-quality solutions.

Immigration sponsorship

• Immigration sponsorship is not available.
• Applicants must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.